Boundery 

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Rated 1 out of 5 stars

Still waiting for my order from 5/2/20. They blame carrier for inability to deliver & say they have no control & can’t track order. Tracking continues to show same status sitting in CA somewhere. Prob... See more

Rated 1 out of 5 stars

This company has failed to deliver the goods paid for. They believe they don’t have any interest once they ship the product. PLEASE REFRAIN FROM USING THIS COMPANY AS THE CUSTOMER SERVICE IS APPALLI... See more

Rated 5 out of 5 stars

I love the concept of this light. The fact that you can use it as an everyday light bulb but then turns in to a battery powered back up is a great feature. The light is soft enough that it doesn't sti... See more

Rated 1 out of 5 stars

I never ever visited this web site or subcribed to their mailing list but for the past four or five months I receive at least one marketing email from them every single day. A web site that sends ou... See more

Company replied

Company details

  1. Home & Garden

Written by the company

Discover the latest in LED Lighting & Safety Products!


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I originally purchased 6 bulbs

I originally purchased 6 bulbs. Put them in lamps thinking it would charge them, and when the power goes out you have to take them out of the lamps and carry them around because they have that end that you put on to Carry them around. Nope I was wrong, our power went out and everywhere we put these bulbs the lights just stayed on, so today I purchased 6 more so they are all over the house, now next time the power shuts down the whole house will be light up. These are well worth every penny

June 20, 2021
Unprompted review
Boundery logo

Reply from Boundery

Marilyn,

Thank you for the great feedback! Nobody ever likes to experience power outages!

We're happy to hear you are prepared for it with some EBULB's to keep the house lit up. With everything that goes with a power outage or hurricane, the last thing you want to be doing is digging around in the dark for a flashlight.

As you mentioned, the cap adapter lets you even take the lightbulb out of the socket and hang it anywhere or use it as a portable light.. no power source required!

Thanks for the great feedback and for being a valued customer of Boundery!

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Rated 1 out of 5 stars

This is NOT about the lights…

This is NOT about the lights themselves, they never got ordered. Maybe never will. WATCH YOUR PAYPAL ACCOUNT, going through their system leaves you logged in. You have to do it manually. I have NEVER appreciated companies that, AFTER you purchase, tell you you can get a better deal if you want more! And this really wasn't a better deal, just the 8 light deal. After i purchased a bunch, THEN I get the little blurb that I could get them for a whole lot less if I want 4 more for 10$ ea. Would have bought just one and waited for the better deal had I known. WHY NOT just give people, WITHOUT THE GAMES, the best deal from the start? Feels like trickery or shady dealings to do it this way, add to that, to continue you have to agree to yes I want this or "no, I don't want to save money, I would rather pay full price" type of statement or you don't get to your check out and your confirmation #. How bout yes or no without the stupid commentary! Somebody somewhere thought they were clever making one agree with not wanting something for a prescribed reason. Stop with the crap corporate America. Just cut the crap. Loyalty cards to get sale prices, other gimmicks. HATE THEM! Stop it! Make the best long lasting product for the best price. It's what Americans want.

June 7, 2021
Unprompted review
Boundery logo

Reply from Boundery


Please accept our apologies for the poor experience you had. I was unable to locate your order by the name provided, but please reach out to us so that we can resolve any issues you have experienced.

Please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can take care of this for you. Live customer care is available 24/7 for your convenience!

Rated 1 out of 5 stars

After our ice storm in February

After our ice storm in February, I ordered the light bulbs. Fast forward to May 28, we had rain storm and lights went out. I thought, I’m good, I have Boundery bulbs. Not so. The bulbs did not work and after emailing Boundery, I get email saying I had 30 days to return!!!! I should have received email stating I’d get replacements.

Note to self…..always check BBB before placing orders. Boundery’s rating is “F”.

May 31, 2021
Unprompted review
Boundery logo

Reply from Boundery

Mary,

Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.

Each bulb will lose their initial charge over time. To ensure they are properly charged we recommend using the bulbs as regular everyday bulbs in your single unit outlets or lamps.

We are hoping to resolve this issue togeher. Thank you for being a valued Boundery customer!

Rated 1 out of 5 stars

I ordered $70 worth of these bulbs and…

I ordered $70 worth of these bulbs and they worked great. When I had a power failure, 1 of them went on which was great. The others didn't. I also have on hanging in a closet which worked great for almost 3 months till it stopped working. I called the company and they only offer a replacement for 30 DAYS!!! Beyond that they offer a discounted rate for you to buy some more; WHO IN THEIR RIGHT MIND WOULD DO THAT???

May 24, 2021
Unprompted review
Boundery logo

Reply from Boundery

Karina,

Please accept our apologies for the poor experience you had. We have attempted to reach out to resolve this issue.

Please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can take care of this for you.

Live customer care is available 24/7 for your convenience!

Rated 1 out of 5 stars

A Scam like the prior reviews said

We ordered "16" pack of deck solar stair lights and 8 pack of fence solar lights - total order was $220. We receive 2 boxes of solar stair lights with 4 in each pack and 8 individual fence lights. This is completely different than the description on the website and what we received. I called to advise we didn't receive all the lights. The person asked us to take a picture of what was received and offered to credit us 20%. He didn't offer to send the correct merchandise. I told him 20% wasn't enough. I asked him to provide a return authorization and he said it would be a $7.50 restock fee and I would have to pay for shipping. I told him, I wouldn't be paying a re-stock fee, b/c we didn't receive the correct order. Also, if he ordered to reimburse me 20%, that's more than a "restock fee". I reminded him that the 20% offer did not include a promise to send the correct merchandise.
I sent the email the next day (4/15/21) with photos showing what was received, again requesting a return authorization form. As of today (4/20/21), still no response. I called the customer service number. The person asked if she could research, talk to sales & call me back. After a lot of discussion, I'm still not sure they will refund me the entire purchase amount because the rep kept asking me the advise what I would be returning. I have pictures of what was sent, will take pictures of what was returned and if my entire purchase is not refunded, I will contact my bank and the Better Business Bureau.

April 20, 2021
Unprompted review
Boundery logo

Reply from Boundery

Dear Shawn,

Please accept our apologies for the poor experience you had. I am sincerely sorry that you had received the wrong product.

It seems as we tried to resolve this issue in December and the fulfillment center was suppose to issue a replacement order. We would love to make this right and issue a replacement or refund for the order.

In some cases, the RMA email may go into your spam mail; Please double check your spam or junk mail. If you have still not received it, please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can take care of this for you. Live customer care is available 24/7 for your convenience!

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Rated 4 out of 5 stars

Issue resolved

After posting this review I was contacted by Boundary. They apologized and made things right and did it quickly and easily. They have totally redeemed themselves.

Bought a 4 pack and one of the bulbs doesn't work, so I called the company and all they will do is give me a 50% refund on the bulb. No full refund, no replacement. What a rip off.

April 13, 2021
Unprompted review
Boundery logo

Reply from Boundery

Dear Diane,

We are sincerely sorry for any items that may have been defective. We'd love to make this right and issue a replacement or a full refund for the unit.

Please accept our apologies for the poor experience you had. I was unable to locate your order by the name provided, but please reach out to us so that we can resolve any issues you have experienced.

Please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can take care of this for you. Live customer care is available 24/7 for your convenience!

Rated 1 out of 5 stars

Beware this company

I placed an order from Boundery in January. Contacted them after 1 month because I still had not received my order. Contacted them again after 2 months to cancel my order because I still had not received it. Filed a complaint with my credit card company and Boundery finally shipped my order a week and half later. Called Boundery to get a return authorization and they hung up on me and now won't take my calls. I will definitely NOT recommend this company.

April 5, 2021
Unprompted review
Boundery logo

Reply from Boundery

Please accept our apologies for the poor experience you had. I was unable to locate your order by the name provided, but please reach out to us so that we can resolve any issues you have experienced.

As you've disputed your order you should have received a separate email with the disputed details of your order. Pease reply directly via that thread for further assistance.

Our customers and service is extremity important to us and we'd love to resolve any issues together.

Rated 1 out of 5 stars

This company uses the “bait and switch”…

This company uses the “bait and switch” method of selling. I ordered the LED car flashers but received lightbulbs! When I asked about returning them, their email back to be stated very clearly that they do NOT accept return product!!!
This is a completely dishonest company!
NEVER BUY ANYTHING FROM THIS COMPANY

March 21, 2021
Unprompted review
Boundery logo

Reply from Boundery

Dear Sandra,

Thank you for reaching out in regards to your order.We are very sorry for your over all experience. Your order did consist of the Emergency Light Bulbs and not the Safety Flare's which I believe were intended.

We'd be happy as a one time courtesy to return the unwanted Emergency Light bulbs for the Safety Flares.

I do see however that you have previously accepted a discount.

Please reply to that email for further assistance if you'd like to trade in the items.

I also want to ensure you that we would never use bait and switch tactics. We take pride in our process and service.

We look forward to resolving any issues you have faced sooner.

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Rated 5 out of 5 stars

Greatest invention of the decade.

I ordered 4 of these light bulbs and I loved them. I then ordered 8 more, so now when my power goes out I am not left in the dark. I highly recommend them. It may take about 3 weeks to get them, but the wait is worth it.

March 18, 2021
Unprompted review
Boundery logo

Reply from Boundery

Brenda,

Thank you so much for your positive feedback.

We love to hear you had to place another order for back-ups. You will definitely be equipped during your next outage. One of my favorite features is the additional hanger so you can have light anywhere you go.

We are sorry to hear the delivery was delayed we are striving to improve the delivery time frame.

Thanks for a being a valued customer of Boundery!

Rated 1 out of 5 stars

This company is a scam

This company is a scam. I ordered twelve lights for over $200 November 13. After complaining to google, highimpactflix, the state consumer affairs, they sent eight on March 5 five months later. They are refusing to send the last four as the packing slip said twelve. Only eight fit in the envelope. Total scam.

If you filter for one star to get past the company fake 5 star reviews, you will see dozens of people received nothing.

Took me five minutes to report wire fraud to uspo - others should do the same

JASON AKATIFF
Active
Carlsbad, CA
President for A4D, Inc.
(760)888-0229

March 10, 2021
Unprompted review
Boundery logo

Reply from Boundery

Dear Steve,

Please accept our sincere apologies for the disappointment that you experienced with your order. This is not at all typical of our service, and we would like to make it up to you.

I've reached out to our shipping department who was able to send out a replacement order of the missing lights today. It's expected that these will arrive on Monday or Tuesday of next week. We've updated you via email with the tracking information for this replacement shipment of the missing lights.

Again, we sincerely apologize for the experience that you received and hope that this begins to make up for it.

We do stand behind our products and company 100%. It isn't often that things go wrong, but in the event that anything does, we will fix these issues for our customers as quickly as possible.

We look forward to you receiving the additional shipment of 4 lights early next week and hope that you enjoy them as much as we do!

As always, customer care is available 24/7 via phone or email if you have any additional questions or concerns.

Rated 1 out of 5 stars

To all the consumers out there

To all the consumers out there

Please DO NOT ORDER ANYTHING from this website

I purchased the LED lights in November 2020 and we are now in March, and I still have not received the items.
Always writing me with the same nonsense as they are sorry for the delay, then giving me a tracking number that does not work, then telling me sorry again, then proposing me 20% discount (but writing back to me right after, asking me to provide my address once again because products have been lost in transit). What a bunch of I D I O T S and THIEVES.

March 9, 2021
Unprompted review
Boundery logo

Reply from Boundery

Please accept our apologies for the poor experience you had. I was unable to locate your order by the name provided, but please reach out to us so that we can resolve any issues you have experienced.

We'd love to make this right and issue a replacement or a refund. Our customer experience is very important to us.

Please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can take care of this for you. Live customer care is available 24/7 for your convenience!

We look forward to resolving any issues you have faced!

Rated 1 out of 5 stars

I WOULD NOT BUY FROM THIS COMPANY…

I WOULD NOT BUY FROM THIS COMPANY AGAIN. I purchased some lights that looked alright. I received them and realized they were solar powered & motion activated only. I ask for and was granted a return authorization. The authorization would only allow for about 2/3 of what I paid + I had to pay the return shipping. I returned the lights as I was instructed, when they were shipped I was asked to send a email to let them know which I did. I never received my reduced refund. I’ve been trying to get the refund due me with no success. They keep wanting me to provide proof that I returned them, and of course I have misplaced the tracking information. As of today I’m telling them to KEEP the refund & the lights. So I’m out my $$$ , the lights and the return shipping. Fair business I don’t think so. BEWARE!!!

February 26, 2021
Unprompted review
Boundery logo

Reply from Boundery

Dear Kent,

Please accept our apologies for the poor experience you had.

When an item is returned by a customer, a refund is processed once received by our shipping warehouse (assuming the RMA or other order information is included).

As a way to expedite this refund, we may request the return tracking information so that we can process your refund quicker as we determine the return is in transit or has been delivered to our warehouse.

I have looked into this matter and it seems as the refund has been issued as of 3/6/21. We are sorry for the delay in the refund process.

Please give us a call at 1-877-264-4787 or email us at: info@boundery.com if you have any further questions or concerns.

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Rated 1 out of 5 stars

Horrible delivery and customer service

Horrible delivery and customer service. I ordered some Boundery LED lights in December. In January I was told there was an issue with delivery and they would re-send the order. In early February I asked about the order and was sent info on the original order from December. Now, at the end of February, I have been told that they don't know what's going on with the order so they can't issue a refund. Horrible experience!

February 26, 2021
Unprompted review
Boundery logo

Reply from Boundery

Dear Greg,

Please accept our sincere apologies for any disappointment with your delivery.

I've looked into this matter and it seems as DHL has made an 'exception' and we have no issued a full refund doe to the delivery issues the order had experienced.

Our customer is experience is very important to us and we wish we were able to resolve this issue sooner.

Thank you for your over all patience with us and patronage!

Rated 1 out of 5 stars

Don't do business with these people…

Don't do business with these people unless you want to spend twice as much as you expected. I would rate them NO stars if I could. My order was double placed and double charged. I have been asking for the required RMA number in order to return items I did not want that were shipped without getting shafted with a 50% restocking fee for additional lights I didn't order. It has been a month of emailing and calling and they dodge and say they sent the RMA but it isn't there in my email as they state. They offer to let me keep the extra product I don't need for only 50% of what I paid for the order I thought I wanted or send it back without authorization and be charged a restocking fee of 50%. I see a theme forming here. I've been asking for over a month and nothing! No help. They have lied, overcharged me, and have not issued the RMA at the threat of keeping half of my money if I just return it. They are scammers.

February 23, 2021
Unprompted review
Boundery logo

Reply from Boundery

AE K,
Please accept our apologies for the poor experience you had. I was unable to locate your order by the name provided, but please reach out to us so that we can re-issue you an RMA label or find another alternative option to best resolve this for you as quickly as possible.

In some cases, the RMA email may go into your spam folder; I suggest checking there first. If you have still not received it, please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can take care of this for you.

Live customer care is available 24/7 for your convenience!

Rated 1 out of 5 stars

Ordered this product Dec 2020 have not…

Ordered this product Dec 2020 have not received would like to know when it will arrive

February 16, 2021
Unprompted review
Boundery logo

Reply from Boundery

Sue,

Please accept our apologies if you have not yet received your order. Most orders arrive within 10 days.

Since I do not have any information besides your first name, please reach out to us directly at 1-877-264-4787 or email us at: info@boundery.com so that we can track the status of your order and look into options if it has not been delivered.

We look forward to hearing from you!

Rated 1 out of 5 stars

Ordered from this company and never…

Ordered from this company and never received the items. Was offered a “discount” if I reordered so I actually paid 150% for the lights, half the order showed up with 25% of the bulbs not working. Second half of the order has not shown after 5 weeks and no notice as to why or when. Buyer Beware!!!!

February 12, 2021
Unprompted review
Boundery logo

Reply from Boundery

Ray,

Please accept our sincere apologies for any disappointment. We would like to resolve this for you as quickly as possible. Unfortunately, I wasn't able to locate anything with the name provided.

Please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can help you as quickly as possible.

Most orders ship within 24-48 hours from our San Diego, CA or Las Vegas, NV warehouses and deliver within 10 days. In the event of a lost of damaged shipment, we will work with the carriers and have a replacement order processed at no charge. In the event that an order shows as delivered to the address provided, we are unable to send a free replacement order as you must file a claim with the carrier.

We'll be happy to research both issues mentioned once we hear from you and are able to locate your order.

We look forward to hearing from you and resolving this as quickly as possible!

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Rated 1 out of 5 stars

I am still waiting for an item…

I am still waiting for an item purchased from boundery.com in November 2020. I got an email saying it couldn’t be delivered because my address didn’t exist (I double checked and there was no mistake with my address). After a lot of emails and phone calls they agreed to send the item a second time. The tracking number said the item was returned to seller because it didn’t have an address on the package. After several more calls and emails and a promise for a refund and third attempt at delivery I still have not received the item or a refund. The last phone call was ended with a promise to solve this issue and call me back within 48 hours. That was 2 weeks ago. This company is a scam.

February 8, 2021
Unprompted review
Boundery logo

Reply from Boundery

Daniel,

Please accept our apologies if you have not yet received your order.

I was unable to locate an order from November 2020 with the information provided, but please reach out to us by email (info@boundery.com) or by calling (1-877-264-4787) so that we can obtain some additional information such as order number or email address.

When shipping orders, we use the exact information provided to us at checkout (name, street number and name, city, state and zip); if the post office is stating that it could not be delivered due to invalid address, there may have been an issue with the way it was entered when placing your order.

Please reach out to us at the contacts above; we're available 24/7 and would like to resolve this for you as quickly as possible!

Rated 5 out of 5 stars

Where are my lights??

My December 2, 2020 order for "Motion GLow LED light bar 12 Pack" has not arrived eventhough I received a message that it was delivered?? The Post office denies having the parcel. I have contacted the courier and am informed delivery was made??? I had planned on sending these to friends for Xmas. Where are my lights??

January 29, 2021
Unprompted review
Boundery logo

Reply from Boundery

Danya,

Please accept our apologies for the poor experience you had. I was unable to locate your order by the name provided, but please reach out to us so that we can resolve any issues you have experienced.

Please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can take care of this for you. Live customer care is available 24/7 for your convenience!

Rated 1 out of 5 stars

Never received

I ordered four motion sensor floodlights on Nov 30th. Never received an order confirmation but was charged for the order through PayPal. I emailed just before Xmas and was told to be patient due to mail issues and volume. Emailed again in mid January and have never received a reply. I constantly receive ads acknowledging my order but only advertise other products and don’t supply any info about my order. I would supply more info but never received an order number or shipping info. I am pursuing through PayPal also but have not received a reply after two weeks. Worst customer service I have ever experienced and by reading the reviews I see they put all the work on the customer to resolve. Very quick at charging my card though

January 24, 2021
Unprompted review
Boundery logo

Reply from Boundery

William,

Please accept our sincere apologies if you have not yet received your order. Most orders ship within 24-48 hours and delivery within 10 days from our US Warehouses.

In the case of a backorder (which is uncommon) it is shipped once all items become available, typically within 1-2 weeks.

Please reach out to us directly so that we can quickly resolve this for you via a replacement or refund if it is determined that your order was not shipped. Phone support is available 24/7 by calling: 1-877-264-4787
You can also reach us by email at: info@boundery.com

We look forward to resolving this for you as quickly as possible!

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