Boundery 

Reply from Boundery

May 10, 2021

Andres,

Thank you for your feedback!

We are so pleased to hear you gifted these to your grndparents so they're able to stayed prepared with the EBULB! Using them as everyday light bulbs is the best as this will ensure it's charged and ready to go. Another great feature is the cap adapter that allows you to take the light wherever you need to go.

Thanks for the great feedback and for being a valued customer of Boundery!

Reply from Boundery

May 10, 2021

Vivek,

Thank you for your feedback!

We are so pleased to hear you're staying prepared with the EBULB! Using them as everyday light bulbs is the best as this will ensure it's charged and ready to go. So happy to hear you love them!

Thanks for the great feedback and for being a valued customer of Boundery!

Reply from Boundery

Jan 13, 2021

Dear Tony & Nora,

Please accept our sincere apologies if you have not yet received your package. This is not typical of our service and we'd like to resolve this for you as quickly as possible!

Please reach out to us by phone (1-877-264-4787 - Available 24/7) or email (info@boundery.com) with your name, email address and order number so that we can find out what's going on with your delivery and get a replacement shipped if it hasn't yet arrived. Emails are typically responded to within 12-24 hours, so be sure to check your spam or junk mail folder as our reply might have been mis-sorted.

We look forward to resolving this for you as quickly as possible!

Reply from Boundery

Jan 11, 2021

George,
Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.

Regarding the lights, due to the mechanical design of lamps, the Emergency Bulbs are designed to work in single-lamp/light sockets and not multi-lamp fixtures. It's possible that this could be the reason the light did not immediately turned on (if this is not the case, the bulb does sound as if it were defective or not fully charged; it is very unusual for a single bulb to not function properly, let alone multiple bulbs). One way to test this is by using the included bulb-cap to verify if the light is working properly after pressing the on/off button.

Regarding the emails, most messages are responded to within 12-24 hours so it is possible that some replies are going into a spam/junkmail folder. I do show that we emailed to offer a replacement delivery but the response message from you came back blank.

As the replies seem to not be making it to your email, please give us a call at 1-877-264-4787 (we're available 24 hours a day, 7 days a week!) and we'll be happy to assist with either the replacement or a refund.

Reply from Boundery

Jan 11, 2021

Dear Leanne,

Please accept our sincere apologies for any disappointment you may have experienced.

All deliveries are shipped to the address provided at checkout. In the event of a delivery failure (such as damaged or lost by the delivery carrier) we are happy to provide a full refund or replacement to ensure that you're receiving the product that you ordered.

I've looked into your order and show that it was delivered to the address provided without any issues. In this case, we do ask that you reach out to the delivery carrier directly. At checkout, we do offer an optional insurance (which is helpful for apartments or if you won't be home to receive it for several days) which covers against theft after delivery.

Please reach out to us and we will be happy to assist in processing a replacement order at a discounted rate if you choose to re-order. In either case, we do highly suggest having it shipped to an address that you will be at to receive the order at the time of delivery.

Reply from Boundery

May 10, 2021

Andrew,

Thank you for the great feedback! Nobody ever likes to experience power outages.

We're so pleased to hear you were prepared with your EBULB during an outage. They're never fun and staying prepared much easier to deal wtih!

Thank you for being a valued Boundery customer.

Reply from Boundery

Jan 4, 2021

Nora,

Please accept our sincere apologies for any disappointment. It seems there was some confusion regarding the reason for return. We do not require customers to pay return shipping (or restocking fees) on a defective product like the one you received. Please reach out to us again so that we can make this right for you, either by sending a replacement or a refund for the damaged item.

Reply from Boundery

Dec 28, 2020

Dear Marciana,

Please accept our apologies for any disappointment that you may have experienced. I wasn't able to determine the exact issue based on your message, but we would like to resolve this for you as quickly as possible. The EFX LED LIGHT remotes should work with all lights (meaning if you purchased 5 pairs, 1 remote will be able to control all of them).

Please reach out to us by phone or email so that we can get a better understanding and get any concerns resolved as quickly as possible.

Customer service is available 24 hours by phone at 1-877-264-4787 or by emailing info@boundery.com

Reply from Boundery

Dec 14, 2020

Patrick,

We apologize if you're receiving unwanted emails from us. We would be happy to remove you from any of our lists that you may be on -- you can do this by clicking the unsubscribe link at the bottom, or reaching out to our customer care team at info@boundery.com

We assure you that the unsubscribe link only directs you to our unsubscribe page.

Reply from Boundery

Dec 14, 2020

Sherry,

Please accept our sincere apologies. You are correct that we will sometimes offer a discounted add-on to your purchase -- all items in a single order must be shipped to a single address though. If requesting to send to multiple addresses, we do require that you place multiple orders.

Due to orders being processed very quickly after purchase, we only have a limited amount of time to modify orders. Please reach out to us by phone (Customers outside of the US can reach us at: +1 760-621-6893) or by using the live chat on our website. Customer Service will be happy to check your order to determine if it can be edited, or provide you with information on sending back the unwanted additions.

Reply from Boundery

Dec 4, 2020

JRW,
Please accept our sincere apologies. Since I don't have your full name or order details, I'm not able to tell what happened. In the event that an item is backordered, you may have been offered a partial discount (to continue waiting) or a full refund if you wanted to cancel.

Please reach out to us if you would prefer to cancel, otherwise the out of stock item will ship once it arrives. Almost all items are in stock, so I'm not sure which lights you were referring to.

We look forward to hearing from you! 1-877-264-4787 or info@boundery.com

Reply from Boundery

Nov 27, 2020

Dear Iain,

Please accept our sincere apologies for the experience that you had. I do show that one of the items you purchased had run out of stock shortly after purchasing and had to be cancelled & refunded. This refund was processed 2 days after purchase and should have been returned to your original payment method within 3-5 business days.

This is not typical of our service, and we sincerely apologize for not being able to get all of the items that you purchased, but also for the incorrect information given to you previously.

We suggest to review your billing statement to ensure that the credit was processed - I do show that this credit was successfully completed on our end over 30 days ago.

We do hope that you enjoy the other item that was purchased, and hope that you give us another chance in the future!

Reply from Boundery

Nov 27, 2020

Dear Rob,

Please accept our apologies for any disappointment or experience that you may have received. I wasn't able to locate your order since only a first name was provided, but it sounds like you may be referring to our EFX LED Lights. These lights are waterproof and can be submerged under water (such as in a pool or in rainy environments) with no issues under normal usage. Because these lights feature user-replaceable batteries, it's important that the lights are fully closed in order to prevent moisture from entering the lights (which can damage them). When screwed together tightly, the lights do not leak or allow moisture to enter.

We do offer a standard guarantee on all of our purchases; this allows for a period of time to test the products to ensure they meet your needs and your expectations. If for any reason you are not fully satisfied within that time, we are happy to help with processing a return for them.

In addition to the guarantee, we offer a Lifetime Warranty at checkout. This covers all items in your order, in the event that they become damaged over the years and allows you to receive a replacement. We do design all of our products to last and perform at the highest level for many years to come, but due to the nature of these products (being submerged in water, in gardens and attached to outdoor walls) we offer this lifetime warranty in the event that they become damaged over time.