Still waiting for my order from 5/2/20. They blame carrier for inability to deliver & say they have no control & can’t track order. Tracking continues to show same status sitting in CA somewhere. Prob... See more
Boundery
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See what reviewers are saying
This company has failed to deliver the goods paid for. They believe they don’t have any interest once they ship the product. PLEASE REFRAIN FROM USING THIS COMPANY AS THE CUSTOMER SERVICE IS APPALLI... See more
I love the concept of this light. The fact that you can use it as an everyday light bulb but then turns in to a battery powered back up is a great feature. The light is soft enough that it doesn't sti... See more
I never ever visited this web site or subcribed to their mailing list but for the past four or five months I receive at least one marketing email from them every single day. A web site that sends ou... See more
Company replied
Company details
Written by the company
Discover the latest in LED Lighting & Safety Products!
Contact info
El Camino Real 6965, 92009, Carlsbad, United States
- 1-877-264-4787
- info@Boundery.com
- boundery.com
People also looked at
BAD COMPANY!!Ordered lights on May 1,2020....To date…BA
Ordered lights on May 1,2020....To date I have yet to receive them. Don’t answer their phone and after chain of emails (16 total) going back and forth I have been offered yet another set to be sent in place of the first order that was never received. At that point I can return the order and pay for return shipping, return stocking and $7 for the privilege to return the product!!!
REALLY....I just want a refund on a product NEVER RECEIVED!!
DO NOT BUY ANY oF THEIR PRODUCT S... EVER
August 25, 2020
Unprompted review
Reply from Boundery
Please accept our apologies for the poor experience you have had.
I was unable to locate your account due to the lack of a name.
I can confirm that we do have 24/7 phone staffing and have increased over number of CS Agents to assist customers.
We want to make sure that your issue is resolved - please reach out to us at info@boundery.com with some additional information (such as your name, email or order number) so that we can assist you further!
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These have been great
These have been great. I often unhook one and carry it as a flashlight. I wish I had purchased more of them.
August 23, 2020
Unprompted review
Actually I would rate horrible
Actually I would rate horrible, scam!!! I ordered over a month ago, still nothing, sent me a bogus tracking number, do not fall for anything to do with this company, very disappointed!!!
August 23, 2020
Unprompted review
Reply from Boundery
Dear Christine,
Please accept our sincere apologies if you have not yet received your order! Most orders ship within 24 hours and delivery within 2-10 business days. Please reach out to us at info@boundery.com with your order # so that we can research this for you and set up a replacement if the original has not been delivered!
Their greed knows no Boundery.
Boundery.com is a total scam. Will take your money and not ship the product. Then will change website names and try to sell the same product again.
August 22, 2020
Unprompted review
Reply from Boundery
Hogan,
Please accept our apologies for any confusion. I can confirm that Boundery is not at all a scam, nor do we change our website name.
Most orders ship within 24 hours from our Nevada warehouse and deliver within 2-10 business days. If you have not yet received your order, please reach out to us at info@boundery.com
We look forward to assisting you!
Unacceptable Delays and Poor Follow Up
I ordered some lights just over 2 months ago when the pandemic had peaked. There was zero indication there would shipping delays. I have reached out to customer support but all they did was generate a file number and used COVID as an excuse for such a lengthy delay. This is unacceptable! And meanwhile, my credit card was charged immediately for the product...
August 21, 2020
Unprompted review
Reply from Boundery
Michael,
Please accept our sincere apologies. We did not anticipate delivery problems anywhere near what we experienced in recent months. All orders were able to be processed and shipped from our warehouses within normal timeframes. However, we did encounter an issue with our delivery partner which resulted in extreme delays of some orders during that time.
We have since moved away from that delivery partner. As of June 2020, we have opened a new warehouse in Nevada and have been using an expedited delivery service for all new orders. Orders are currently shipping in 1-2 days and delivering in 2-10 days.
Unfortunately, orders placed prior to June were shipped with the earlier service. We have been following up with customers to resolve any issues by re-sending orders (with our express service) or resolving issues wherever possible.
I would be more than happy to resolve the issue for you, however, I was unable to locate any orders under the name provided. Please reach out to us at info@boundery.com if you have not yet received your order as we want to help!
We look forward to hearing from you!
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place an order several weeks ago still…
we understand there are sometimes issues but lack of response is very unprofessional. the telephone number you give goes to a voicemail and says they cannot take any calls right now. do not take on the orders if you cannot keep up with production or at least keeping up with communication with your customers. recommendation is do not take your customers money until the product is shipped
August 20, 2020
Unprompted review
Reply from Boundery
Enrico,
Please accept our apologies. Most orders are shipped within 1-2 business days and deliver within 2-10 days (depending on location). We do respond to all emails, typically within 12-24 hours - Be sure to check your spam or junkmail folder as the response may have gone into there.
For phone support, we do offer 24/7 support and have increased our callcenter capacity with even more agents as of this week. You can reach us by phone (24/7) at: 1-877-264-4787
It does appear that there may have been a problem with the delivery of your order. I've forwarded this to our logistics team to investigate. Please reach out and we'll be happy to send a replacement order or issue a full refund due to this issue.
Stay away from Boundery
The lights are as cheap as they get. It took them several weeks to send them and they won't answer e-mails. Tried calling them but they won't list a phone number. Will try to return them but don't expect them to answer.
The positive reviews are from their own employees. All are dated the same day.
August 18, 2020
Unprompted review
Reply from Boundery
Luis, Please accept our apologies. We fully stand behind all of our products and will be happy to help with a replacement or return within 30 days. Please reach out to us directly so that we can help get an RMA set up for you!
We typically respond to all emails within 12-24 hours - It's possible that our replies are going into a spam or junk mail folder. You can also reach us by phone (24/7) at: 1-877-264-4787
Most orders are shipped within 24-48 hours from our Nevada warehouse and delivered within 2-10 days. Due to current postal and pandemic issues, deliveries may be slightly delayed past this time but we're finding that most deliveries are still being completed within that delivery window.
Regarding reviews, I can assure you that employees do not leave any reviews on this website. Trustpilot groups all reviews (positive and negative) by date, so some may appear closer together.
Most of our customers are very satisfied with our products, which is why we're happy to offer a refund or replacement if you're not satisfied for any reason within 30 days.
We look forward to hearing from you and resolving any issues!
DO NOT BUY FROM BOUNDERY!
DO NOT BUY FROM BOUNDERY!! One month ago I ordered 8 outdoor Solar Motion Sensing Lights and have yet to receive them. They immediately charged my Credit Card, but never sent a shipping confirmation or tracking number. They cannot be reached by telephone and when I e-mail them they respond with every non-sensical excuse in the book including fake USPS Tracking Numbers.
August 18, 2020
Unprompted review
Reply from Boundery
Dear Jim,
We apologize for any inconvenience or disappointment that you may have had, and we hope to resolve these issues for you!
You can also reach us by phone (24/7) at: 1-877-264-4787
I do show that your order was placed about 3 weeks ago and has already been delivered. If this is not correct, please reach out to us at the phone number above or by email at info@boundery.com
Most orders are shipped within 24-48 hours and delivered within 2-10 business days depending on location (orders are shipped out of our Nevada warehouse). All tracking information provided is through USPS or DHL.
Please reach out to us directly if we can be of any further assistance!
We ordered these solar lights fir pathways
We ordered these solar lights fir around our farm and just love them! We feel they are even better the Nite Eyes you can buy for protecting your hens...haven't had one problem since we got them...and they are BRIGHT!!! Will get more fir around our house...and they have lasted a long time too.Cathy
August 17, 2020
Unprompted review
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Crooks!
I bought lights, paid over 100 euros. 6 plastic cheap lights arrived with a remote control which is the poorest made thing I've ever seen. 3 of them didn't work, 2 were put outside in the garden and only stayed lit for a couple of hours, then nothing! This was complete and utter daylight robbery. Don't buy from them!
August 17, 2020
Unprompted review
Reply from Boundery
Noreen,
Please accept our apologies for the defective lights. This is not typical of our products, and definitely not what we want our customers to receive.
Please reach out to us directly so that we can help with either a replacement or refund within 30 days: info@Boundery.com
We look forward to hearing from you and resolving any disappointments you may have experienced with our products!
SCAM- Wish I had read reviews first
SCAM- Wish I had read reviews first. Ordered lights off a Instagram ad in June. Would receive notices that they were ready to ship but never received. Now September and never did receive the lights and had to dispute through my credit card company to receive my money returned. Will never buy off of Instagram again either.
August 15, 2020
Unprompted review
A storm came through the midwest
A storm came through the midwest and the power has been out for 4 days. I have an elderly aunt who has had two knee replacements. These lights are life savers. I took her three and put one on each floor of her house and she could see, Making it safe for her to get around. They are bright, can be used in lamps and can be carried with you as a flashlight from room to room.
August 14, 2020
Unprompted review
Excellent Product
I own 14 of these amazing lights. They produce a unique and brilliant light pattern on my front walkway at night. Replaceable, reusable batteries are a plus for the environment. I love these lights.
August 12, 2020
Unprompted review
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These lights are fantastic.
These lights are fantastic.
Due to pandemic it took a bit longer but they always stayed in touch. That meant alot to me.
I bought the fence lights and all of them work great! Would definitely biy again..
August 11, 2020
Unprompted review
I purchased these lightbulbs and placed…
I purchased these lightbulbs and placed them in lamps throughout the house so when the time came I would be prepared.. a few months had passed and we had not had any opportunity to the test this purchase then all of a sudden one evening the power went out ! The lamps that I had placed these bulbs in all came on and lit my house up.. it was as if we had never lost power !!!! I was so excited ! They work great , just as advertised and I’m very pleased and well satisfied with this product!!!
August 11, 2020
Unprompted review
This company is horrible
This company is horrible. They give tracking information but the shipper never received the shipment and that's where it stagnates. The company only has excuses and they have an endless supply of those. My only saving grace is I paid thru paypal. I have protection from them. But I will never attempt to purchase anything else from boundry ever again. The low reviews are a red flag.
August 11, 2020
Unprompted review
Reply from Boundery
Frank, Please accept our apologies for any inconvenience or disappointment that you may have experienced.
I have looked into your order and it does look like there was an issue with the tracking on it. It sounds like you may have already opened a dispute through paypal; if you have not, please reach out to us again so that we can refund or replace your order at no additional cost.
Again, we apologize for any inconvenience. This does appear to be an isolated issue, but we are looking into what might have caused it in order to prevent it from occurring again in the future.
bought lights from this company that i…
bought lights from this company that i could have got at a dollar store!! Tried reaching the company via email, (because you cant call them) and they never responded. want to return lights but they arescrewing me on returning them. POOR company to do business with. I would never ever AGAIN!!!
August 10, 2020
Unprompted review
Reply from Boundery
Terry,
Please accept our apologies for any disappointment. We fully stand behind all of our products with a 30 day satisfaction guarantee. We would be happy to assist with a return for a refund or replacement of your choice within that time. We do ask that you reach out to us first, so that we can set up an RMA.
Most emails are responded to within 12-24 hours (be sure to check your spam or junk mail folder as the reply may have gone in there). You can also reach us by phone (24/7) at: 1-877-264-4787
We apologize for the disappointment and look forward to resolving these issues for you!
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When storm Isasis hit the Northeast
When storm Isasis hit the Northeast we were without power for 4 days, My husband and I had purchased your product a few months prior since we loose power frequency we replaced the standard bulbs where we needed light the most. We had a small generator that we had to use sparingly so we Ryan 5 hours we alternated one of the bulbs with the only light we could plug in. This allowed us to keep lights on where needed. Your product far surpasses what we every imagined. Thank you so much.
August 9, 2020
Unprompted review
The light bulb works but the bug zapper not so much
The light bulb works and would be good for camping but the bug zapper doesn’t do a blessed thing. Mosquitos were not flying into the unit to get zapped nor were they being repelled - they hovered over or landed on me
August 8, 2020
Unprompted review
Reply from Boundery
Richard, We apologize for any disappointment with the bug zapper! It sounds like it's not working as it should - please reach out to us by email at info@boundery.com and we'll be happy to get a replacement out to you!
I purchased multiple Ebulbs for my home…
I purchased multiple Ebulbs for my home and even sent a few to my mother up in the mountains of NC.
Just this week we had a storm go through and knock out our power for 3 days. These bulbs allowed us to safely get around the house at night, eat dinner at the table and even have a family card game without using candles.The power is now back on and the bulbs are recharging now for the next time they are needed.
Thank you for creating and offering these bulbs. Great idea!👍🏻
August 7, 2020
Unprompted review
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