Breathelio Reviews 1,210

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

AVOID!! the purchase is not Risk Free. It's misleading to consumers that if the product doesn't help you quit as claimed that you're not risking your money. €60 for a stick with a hole. It's only r... See more

Company replied

Rated 4 out of 5 stars

Ordered it on 26th March. And its 15th April today and still no parcel from them. No customer care number available to contact. UPDATE: Got my parcel one month later. But it actually works as... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the Breathelio product. I decided to quit smoking, but I needed something to keep my hands busy during evenings or stressful moments. The product completely meets my expectation... See more

Company replied

Rated 5 out of 5 stars

I love this item. I had the original but the new one has made lio the best product in the market hands down. Maintaining the wood outer is aesthetically better than metal but the metal inside mainta... See more

Company replied

Company details

Written by the company

At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product

Great product. Undoubtedly the most important tool in be able to quit smoking after 20 years. The grooves allow you to hold the Lio in which ever way your use to holding a cigarette. The resistant it provides on the intake of breath is very similar to that of smoking. None of the flavours are offensive. I’m not the biggest fan of cinnamon but im more than happy to use the cinnamon spice cores.

January 19, 2026
Unprompted review
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Reply from Breathelio

Thank you so much for sharing this and congratulations on quitting after 20 years!
We’re really glad to hear the grip, resistance, and flavours are working well for you, and that even the cinnamon surprised you in a good way. Wishing you continued success on your smoke-free journey.

Rated 1 out of 5 stars

Scam! Paid money and didn’t receive anything!

I think this is a scam I paid 398 dhs and received nothing!
No refund no order an no reply to any emails!
This company is a complete fraud and scam!
I will definitely be reporting this!

January 8, 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for bringing this to our attention, and I’m truly sorry for the frustration this has caused.

At the moment, we are dealing with an unexpected stock issue. This is not the experience we want for our customers, and we completely understand your concern.

We will contact you immediately to resolve this matter and will come back to you with a clear solution.

Please rest assured that we are actively handling this and that your case has our full attention.

Thank you for your patience, and we’ll be in touch shortly.

Rated 1 out of 5 stars

Don't ignore the 25% one star reviews!

I live in Spain and according to the website, delivery should be 3 working days. What they fail to tell you is that the item is sent from Netherlands and it took around 10 days to arrive. Not even when I requested a speedy despatch did they mention it'll take longer to get to Spain.
The cores arrived bone dry and completely tasteless. I messaged both the customer service and responded to an online survey that the founder sent out. No reply. Emailed again and they denied having received any correspondence from me and knew nothing of an online survey. They offered to send new cores(another 10 day wait) but I requested a refund. They told me I had to wait one month before i could request a refund. So I waited and I finally received my refund 2.5 months after my first complaint. Minus the 10€ return postage i had to pay to send it back.
And don't believe any of the video reviews- the company offers you 50€ if you send them a video saying how well it works. Well, that, my friends, is called a bribe and is hugely unethical.

December 30, 2025
Unprompted review
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Reply from Breathelio

Thank you for sharing your experience, we’re genuinely sorry this did not go as it should have.

To clarify: our orders are shipped from the Netherlands, and while we aim for fast delivery across Europe, delays can unfortunately occur depending on the destination and carrier. That said, we should have communicated this more clearly, and we take that feedback seriously.

Regarding the cores and the refund process: this was not handled to our standards. We apologise for the slow communication and the frustration it caused, and we are actively improving both our quality checks and support response times to prevent this from happening again.

Lastly, regarding reviews: we sometimes offer a voluntary incentive for customers who choose to share their experience, but this is never conditional on positive feedback and is always optional.

Rated 1 out of 5 stars

They advertised that it takes 2 days if…

They advertised that it takes 2 days if your delivery address is in Europe. I made the order before 3 days and now they informed me that it might take another 3 to 6 days to be delivered. Scam!

December 29, 2025
Unprompted review
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Reply from Breathelio

Your order is on its way and should arrive soon. Around the holidays carriers are much busier than usual, which can unfortunately add a few extra days to the delivery time. We understand the frustration, but your parcel is definitely coming.

Rated 5 out of 5 stars

My wife and I have been vaping since…

My wife and I have been vaping since their conception, so, what, 15 years. Smug in the belief that they don’t harm our lungs, akin, undoubtedly to the Marlborough man way back when smoking wasn’t considered to be unhealthy. That arrogance is waning now and we want to ditch the battery, the atomisers and the liquid (which my clever wife makes herself) and lessen the risk that in 10 years the intensive research reveals we are going to be in trouble in our older years, because we are inhaling substances continually that we should not be. Our son bought us a LIO for Xmas and I am certain that it is my route to being free of nicotine (which isn’t harmful) but the delivery system may well be. So, I love my LIO thus far and it is a big thumbs up from me.

December 28, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Wishing you and your wife all the best on this journey, and thank you for the thumbs up 🙏

Rated 1 out of 5 stars

A WELL-MARKETED "SCAM" - PRODUCT GOT NO USAGE/FUNCTION/DOESN'T WORK

POSITIVE:
I had purchased during "Black Friday 1+1 Promotion" - Though, i initially got one 1 device, when i contacted their CS team, i got the promo stock,

NEGATIVE: (Until Now!!)
I tried using it in different ways - After inserting & opening the front side/fraying (As they had shown in video) - But, i didn't feel anything (Neither the flavour NOR anything else) & once inserted, taking it out is also an hassle!!
I don't think there is any utility of it OR I'm NOT using it properly (Though, i tried multiple times in different ways) as i paid $65, i have kept in momento place & ceased usage!!

My Conclusion: It seems like a well marketed/wellpacked "SCAM" - The actual product doesn't has any UTILITY, USE & it's a Bait & nothing more!!

December 8, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Thanks for sharing your experience. It could be that the flavour of the cores you received wasn’t strong enough that does happen occasionally with certain batches. When that’s the case, the effect is weaker than it should be.

If you share your order number with us, we can send you a fresh set of stronger cores so you can feel the product the way it’s meant to work.

Rated 1 out of 5 stars

I bought a starter pack in June

I bought a starter pack in June, (it’s December) it never arrived. The customer service said it was delivered but it wasn’t, so they said they would send a new package. I got the email confirmation saying it was delivered, again, even though it never arrived. I asked for a refund and customer service just stopped answering. Really frustrated with this whole scam.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Service was fast ans very comprehensive.

November 27, 2025
Unprompted review
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Reply from Breathelio

Great to hear!

Rated 5 out of 5 stars

Well it’s really helps me to quit .at…

Well it’s really helps me to quit .at first I was not used to it because the airflow is a little bit too much for me but when I make myself to use it and the flavour idea make it easy to accept it well eventually yeah it’s a really helped me to reduce that habit and now this is my third month with quitting vaping thank you guys this is a really good invention.
Things to improve:
Well, the airflow was a little bit too much and I will be happy if I can adjust it so even smoking have small tight airflow but this one seems like Shisha( hookah ) if you guys can make it adjustable or make a virgin that have a little bit tight airflow to be great

November 24, 2025
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Reply from Breathelio

Huge respect, three months off the vape is massive.

About the airflow: you’re right, the standard version is intentionally open for the deep-breath effect. But for people who prefer a tighter, cigarette-like pull, we do offer a version with adjusted airflow. If you want, we can help you switch to that one.

Thanks for the detailed feedback

Rated 1 out of 5 stars

Don't waste your money

The stick itself is fine - I haven't managed to quit yet but I think it will help to have something in my hand that has a small flavour when my vape finally dies. However, all the amazing review videos now make sense, as I've been inundated with emails asking me to give a positive video review, and if I do I could get €50 back. That isn't marketing, it's downright lying, and if I'd have known that before purchasing I would never have supported this company. Very disappointing, and I recommend you don't waste your money.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time. Still do not have product ! Ordered in September now getting on for December. First sending was missing inhaler. Second and Third send never arrived. Their customer service trying to blame non-arrival on the fact that address conventions in other countries are different. If your address format is different to how they work in The Netherlands then your address must be wrong. Waste of time and money.

P.s. I note they always leave responses on Trustpilot saying to contact support email address but I have had plenty of conversations with them already that have been unhelpful !! They never read your emails properly, usually miss the point or issue and just send a standard pre-prepared response.

November 21, 2025
Unprompted review
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Reply from Breathelio

Sorry to hear this, that’s definitely not the experience we want anyone to have. If you send us your correct full address and your order number, we’ll sort this immediately and get a replacement out with priority tracking.
Please reach out to support@breathelio.com
so we can fix this for you right away.

Rated 4 out of 5 stars

Nice!

So simple, clean and easy. Hopefully I'll cut down on more cigarettes!!

September 9, 2025
Unprompted review
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Reply from Breathelio

You’ve already started the shift, just keep going!

Rated 4 out of 5 stars

I am loving it

I am loving it! However the flavoured cotton falls out sometimes, maybe needs a bit of work!

November 19, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Glad you’re loving it! If the flavoured core slips out, keep in mind to fray the edges slightly before inserting it, it gives more grip so it stays firmly in place.

Rated 5 out of 5 stars

In my opinion is the BreatheLio the…

In my opinion is the BreatheLio the solution for quitting your smoking habit. The movement and taste are similar what results in less cravings. Would 10/10 recommend !!!!

November 19, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Love hearing this!

Rated 5 out of 5 stars

I quit smoking 40 days ago

I quit smoking 40 days ago, and the hardest moment was going out for drinks with my friends while everyone around me was smoking. Then I tried LIO, and suddenly I didn’t feel the urge to smoke at all. It helped me so much — thank you, LIO!

October 1, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Going out for drinks is the real battlefield, if you got through that without reaching for a cig, you’re already past the hardest part. Huge respect!

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