I was really expecting more after all the good reports l’d had about the pillow but unfortunately it didn’t do anything for me in terms of better sleep.. I find it too flat and it moves position durin... See more
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Review summary
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The pillow although softer than most I've not found it particularly helpful with my neck problem. I'm sure it's suits some people but unfortunately not me. The pillow case is fine.
Pillow isn’t as robust as expected the case seems too big for filling. However there is a difference in husband’s sleeping so long as he remains within the confines of the pillow!
Pillow and cover ordered. Empty pillow case arrived, no filling or cover. Update on 11 November: complete order was received yesterday. Earlier delivery of a spare pillowcase was due to order being... See more
Company details
Written by the company
The British Pillow Company™ is a UK-based wellness brand dedicated to helping people sleep better, live better, and wake up pain-free. We specialise in premium-quality orthopedic pillows and travel neck pillows designed with advanced ergonomic support and luxury comfort. All our products are crafted with care using high-grade memory foam and tested for real-world results. Whether you're a side, back, or combination sleeper, our pillows are designed to provide personalised comfort and help relieve common issues like neck stiffness, shoulder tension, and poor posture. We’re proud to serve thousands of happy customers across the UK and beyond—always with fast delivery, thoughtful service, and a 30-night sleep trial for peace of mind. At The British Pillow Company™, better sleep isn’t a luxury—it’s a necessity.
Contact info
ASHTON-UNDER-LYNE, OL70PT, ASHTON-UNDER-LYNE, United Kingdom
- support@britishpillow.co.uk
- britishpillow.co.uk
3.0
Average
213 reviews
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Hasn’t replied to negative reviews
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Scam- all over Facebook with great reviews
The phone number is not contactable! I have emailed. I was supposed to receive my two pillows yesterday but have now been told that I must pay for the postage online! I want my money back very unhappy!!!!!
February 27, 2025
Unprompted review
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I have been trying to contact this company
I have been trying to contact this company for days. I have sent messages and left voicemails on the number shown on their website. As far a customer service is concerned it appears to be non existent.
February 21, 2025
Unprompted review
aliexpress china
aliexpress china. Ordered two only one arrived. Had no idea it was from china dropshipping. Avoid company
February 11, 2025
Unprompted review
NOT FROM UK
NOT FROM UK, it's from ALIEXPRESS CHINA !! I called them on the local UK number but always going onto voicemail. I saw advertisements everywhere on FB Reels, TikTok etc. Commented stating it's no from the UK and it's a scam, they took the advertisement down straight away. That just proved this is NOT a genuine company or product ! Totally reporting this. I can't stand scammers ! I want my money back !
February 11, 2025
Unprompted review
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Quick service pillow came well…
Quick service pillow came well packaged, and is so comfortable best pillow I’ve ever had!
January 13, 2025
Reply from The British Pillow Company
Thank you so much for your kind words! We're delighted to hear that you're loving your new pillow and that it arrived safely. Wishing you many nights of comfortable and restful sleep! 😊💙
Very comfortable pillow
Very comfortable pillow, using it every day and found it very helpful. Very comfortable and great support for neck. Happy with this buy.
February 8, 2025
Unprompted review
Reply from The British Pillow Company
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the comfort and support of the TBPC™ Orthopedic Pillow. Your satisfaction means a lot to us, and we're grateful for your feedback. If you need anything else or have any questions, feel free to reach out!
Disgraceful...
Disgraceful.... I purchased 2 x pillows at a whooping £65 odd, took 2½ weeks to arrive. And when it did there was 1 missing.
Now needing to wait for them to reply.
Stressed out my tree 🌳
February 10, 2025
Unprompted review
Reply from The British Pillow Company
We sincerely apologize for the inconvenience and frustration this has caused. This is certainly not the experience we aim to provide. We're glad to hear that you're reaching out to resolve this. Please note that we offer a 60-night return guarantee, so if you wish to return the missing pillow or if there's anything else we can assist you with, don't hesitate to email us at support@britishpillow.co.uk. We're here to help and ensure this gets sorted out as quickly as possible. Thank you for your patience.
Made in China I think
Made in China I think, not UK. Quality ok, but the dip in the pillow where you rest your head is not shallow enough. 7/10
January 12, 2025
Reply from The British Pillow Company
Thank you for your feedback! We appreciate you sharing your thoughts. While our pillows are designed with comfort and support in mind, we understand that everyone's preferences vary. The dip in the pillow is designed to provide optimal support for your neck, but we will take your comments into consideration for future improvements. If you have any further concerns or need assistance, feel free to reach out to us!
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It was a lot smaller than I thought it…
It was a lot smaller than I thought it would be
January 17, 2025
Reply from The British Pillow Company
Thank you for your feedback! We're sorry to hear that the size of the pillow didn't meet your expectations. We understand how important it is to have the right fit. If you would like to discuss a return or exchange, please feel free to reach out to us at support@britishpillow.co.uk. We're here to assist you in any way we can!
Love this pillow
Love this pillow! Had the best nights sleep thanks to the support it offers my neck. Definitely less pain from sleeping after using this. Highly recommend.
January 27, 2025
Unprompted review
Reply from The British Pillow Company
Thank you so much for your amazing review! We're thrilled to hear that the TBPC™ Orthopedic Pillow has made such a positive difference in your sleep and neck pain. Your recommendation means the world to us! If you ever need anything else, don't hesitate to reach out. Sleep well!
Not sure if my pillow is genuine it has…
Not sure if my pillow is genuine it has no label on pillow as it shows on website, no packing slip in parcel. It is not as deep as it appears on advert. Having slept on it, it is ok,but becomes very warm.
January 25, 2025
Unprompted review
Reply from The British Pillow Company
Thank you for bringing this to our attention, and we’re sorry to hear about your concerns. We can assure you that our pillows are genuine and meet our high-quality standards. We apologize for the missing label and packing slip, as this isn't typical for us. Regarding the warmth, we understand that comfort preferences can vary, and we appreciate your feedback. If you’d like to discuss this further or have any other questions, please don't hesitate to email us at support@britishpillow.co.uk. We’re here to assist you!
Appsolutely rubbish pillows not the…
Appsolutely rubbish pillows not the real thing plus mine came damaged
And when I sent back the would not return my postage
Do not buy from this company not real memory form
Reply I got below
DO NOT BUY FROM THIS COMPANY RIPPOFF
Richard,
Thank you for reaching out to us.
I sincerely apologize for any inconvenience caused and appreciate your understanding. As per our return policy, we are unable to cover the cost of return postage, regardless of the reason for return.
In cases of quality issues, we do offer the option for an exchange, but since you have chosen to return the product for a refund, we refunded 100% of the product cost upon receiving the returned item.
If there’s anything further we can assist you with or if you would like to reconsider an exchange, please don’t hesitate to let us know.
Thank you for your patience and understanding.
January 6, 2025
Unprompted review
Reply from The British Pillow Company
We’re truly sorry to hear about your experience, Richard, and we completely understand your frustration. We always strive to ensure our customers are satisfied, and we regret that this situation wasn’t resolved to your expectations. While our policy doesn't cover return postage, we do offer exchanges for quality issues. We refunded the product cost in full, as stated, but we understand that this doesn’t make up for the inconvenience you faced. If there’s anything further we can do to help or if you’d like to reconsider an exchange, please don't hesitate to contact us. Your feedback is invaluable, and we’ll use it to improve our service.
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Great pillow but the lack of customer…
Great pillow but the lack of customer service is terrible!! I’ve messaged on the website, on Facebook messenger and I’ve tried calling, none have been answered in nearly a week hence the two stars
December 30, 2024
Reply from The British Pillow Company
We’re really sorry to hear about your experience and sincerely apologize for the delay in responding. We strive to offer excellent customer service, and it’s clear we’ve fallen short in your case. Your feedback is extremely important to us, and we’re looking into this issue to make sure it doesn’t happen again. In the meantime, please feel free to email us directly at support@britishpillow.co.uk, and we’ll make sure to assist you as soon as possible. Thank you for your patience, and we hope to resolve this promptly!
The pillows purchased was to a suitable…
The pillows purchased was to a suitable condition
December 27, 2024
Reply from The British Pillow Company
Thank you for your feedback! We're glad to hear that the pillow arrived in suitable condition. If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!
Has made a difference to my neck pain.
December 27, 2024
Reply from The British Pillow Company
We're so happy to hear that the pillow has made a difference to your neck pain! It's great to know it's providing the support you need. If you have any further questions or need assistance, don't hesitate to reach out. We're here for you!
Super comfortable and supportive
The pillow perfectly contours to my neck, giving me the best sleep I’ve had in years. Love it!
January 1, 2025
Unprompted review
Reply from The British Pillow Company
Thank you Jp for your review.
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Nice product and delivery
December 23, 2024
Reply from The British Pillow Company
Thank you Ian,
Your kind words truly encourage us to continuously improve our brand’s service and quality. We’re grateful for your support!
Thank you
Did not receive the order so unable to…
Did not receive the order so unable to comment on quality of product
December 28, 2024
Reply from The British Pillow Company
Hi Norman,
We sincerely apologize for the delay in processing your order. Due to the holiday and festive season, our warehouse has been exceptionally busy, causing slight delays.
We’ve checked on your order, and it is on its way! You should receive it by 7th January 2025.
Thank you for your patience and understanding during this busy time. If you have any further questions, feel free to reach out.
Warm regards,
Millinda Assis.
The British Pillow Company
Good product
Pillows arrived quickly and were just as described. Good quality and so far very comfortable.
December 27, 2024
Reply from The British Pillow Company
We’re delighted to hear that our pillows matched your expectations. Providing high-quality products and ensuring our customers’ comfort are top priorities for us, and we’re thrilled that you’re enjoying your pillows so far.
Should you have any feedback or require assistance, please don’t hesitate to get in touch. We are always here and continually striving to provide the best experience for our valued customers.
Thank you for choosing The British Pillow Company. Wishing you many nights of restful sleep!
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