I was really expecting more after all the good reports l’d had about the pillow but unfortunately it didn’t do anything for me in terms of better sleep.. I find it too flat and it moves position durin... See more
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Review summary
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A bit strange to sleep to begin with but now after 2 weeks it's become very comfy and more importantly it's giving my neck the support it needs.Waking up with less stiffness and no pain.So it really i... See more
After ordering, I heard nothing about delivery. I emailed twice, rang 3 times - no response. I wasn't in a hurry just needed to know a day. It arrive 8 days after ordering via Royal mail. The tracking... See more
I am not convinced that this is the same pillow as seen on the advertisements, what has been delivered seems a lot smaller that the advertisement video, unless you are using grownup looking ch... See more
Company details
Written by the company
The British Pillow Company™ is a UK-based wellness brand dedicated to helping people sleep better, live better, and wake up pain-free. We specialise in premium-quality orthopedic pillows and travel neck pillows designed with advanced ergonomic support and luxury comfort. All our products are crafted with care using high-grade memory foam and tested for real-world results. Whether you're a side, back, or combination sleeper, our pillows are designed to provide personalised comfort and help relieve common issues like neck stiffness, shoulder tension, and poor posture. We’re proud to serve thousands of happy customers across the UK and beyond—always with fast delivery, thoughtful service, and a 30-night sleep trial for peace of mind. At The British Pillow Company™, better sleep isn’t a luxury—it’s a necessity.
Contact info
ASHTON-UNDER-LYNE, OL70PT, ASHTON-UNDER-LYNE, United Kingdom
- support@britishpillow.co.uk
- britishpillow.co.uk
3.0
Average
213 reviews
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Reply from The British Pillow Company
Hi E d,
That’s wonderful to hear! We’re so happy the pillow has helped ease your neck and shoulder stiffness — that’s exactly what we designed it for. 😊
Thank you for sharing your experience, and here’s to many more nights of restful, pain-free sleep!
Warm regards,
Customer Experience Team
The British Pillow Company
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Reply from The British Pillow Company
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the comfort of your pillow and that it arrived quickly. We always aim to offer great value and fast service, so it's lovely to know we delivered on both.
Wishing you many restful nights ahead — and if you ever need anything else, we're just a message away!
Warm regards,
Customer Experience Team
The British Pillow Company™
Very misleading advertisement about…
Very misleading advertisement about return for free!!! It has to be unopened in original packaging. What's the point? I understood it that if you don't get on with it you can return it. I dony get on with it. It's far to low and the grooves in the side for the arms are far to small. Not a good product and very expensive for what you get
March 20, 2025
Unprompted review
Reply from The British Pillow Company
Hi ,
Thank you for taking the time to share your thoughts — we’re really sorry to hear the pillow wasn’t the right fit for you.
We’d like to clarify that when we say returns must be in their original condition, we don’t mean unopened. We completely understand that you’d need to try the product to know if it’s suitable. What we ask is simply that the pillow is returned in a clean, hygienic condition — not damaged or overly worn — so it can be safely processed.
We’re always looking to improve both our service and communication, so your feedback is truly appreciated. If there’s anything we can do to assist or if you’d like help with your return, please don’t hesitate to email us at support@britishpillow.co.uk.
Warm regards,
Customer Experience Team
The British Pillow Company™
Unable to use the pillow because of a…
Unable to use the pillow because of a horible smell….very disapointed
March 16, 2025
Reply from The British Pillow Company
Hi Marian,
We’re truly sorry to hear about your experience. A strong smell is not something we expect from our pillows, and we completely understand how disappointing that must be.
Sometimes, due to vacuum packing and fresh production, a mild scent can occur — but it should fade within a day or two once aired out. If the smell has persisted or is particularly unpleasant, we’d really appreciate the chance to make this right for you.
Please feel free to reach out to our customer service team so we can assist further.
Warm regards,
Customer Experience Team
The British Pillow Company™
Wish I could give more stars came very…
Wish I could give more stars came very well packed I’ve tried so many pillows but this has been a game changer I surfer with neck hip and back pain plus a back sleeper due to having a mastectomy two years ago due to breast cancer just after two nights of using my pillow no pain plus better sleep thank you just love my pillow no concerns at all delivery was quick again thank you
March 15, 2025
Reply from The British Pillow Company
Hi Tracy,
Thank you so much for your heartfelt words — they truly mean the world to us. We’re incredibly glad to hear the pillow has brought you relief and improved your sleep, especially after everything you've been through. It’s stories like yours that remind us why we do what we do.
We’re honoured to have made even a small difference in your comfort and rest. Wishing you continued healing, strength, and many more peaceful nights ahead.
With gratitude,
Customer Experience Team
The British Pillow Company™
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Unable to use it so far as the pillow …
Unable to use it so far as the pillow came with an awful smell. May be good once the smell will go but there is a week now and smell still there. Shame…
March 24, 2025
Unprompted review
It came with no instructions on wich…
It came with no instructions on wich way to lie on it could not make head or tail or it
March 23, 2025
Don’t have sore neck/shoulder now,after…
Don’t have sore neck/shoulder now,after using pillow
March 21, 2025
Unprompted review
Great pillow and no neck pain when I…
Great pillow and no neck pain when I wake up. They had sold put of covers so I've put my own on it
March 19, 2025
Unprompted review
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Love this pillow!
Love this pillow! My neck pain and stiffness that I used to experience every morning has gone after replacing my old pillow with this orthopaedic one.
It’s really good quality and SO comfortable. 100% recommend!
March 16, 2025
Unprompted review
Highly Recommend!
99% of the time, buying something from Instagram is a gamble—but this time, I was blown away! The item from BritishPillow.co.uk arrived incredibly fast, without the usual long wait for overseas shipping. The quality is outstanding, and best of all, it works BRILLIANTLY! My neck pain has already improved, and I’m hopeful it will keep getting better. Highly recommend!
March 3, 2025
The pillow smells damp and mouldy
The pillow smells damp and mouldy. Would like to exchange for a new one please.
February 28, 2025
Pain relief
I have cancer which has gone into bones hoping this pillow helps some of the aches and pains
March 2, 2025
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Shipping taking way too long
Shipping taking way too long. Meant to be 2-3 days I ordered on 22nd Feb and still states “in transit”
February 22, 2025
Brilliant!!
February 8, 2025
Money well spent
Pillow was brilliant have been using it for 3 x days and neck and back feel so much
better
March 1, 2025
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Good price and quick deliverey.
March 1, 2025
A good night's sleep at last.
My pillow is at last giving me a good night's sleep. It's good support whether lying on my back or side. Would recommend to anyone else who moves a lot through the night and has different sleeping positions.
February 8, 2025
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