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Brobizz A/S Reviews 22,023

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TrustScore 4.5 out of 5

4.5

Transportation Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the convenience and time-saving aspects of the service, appreciating the smooth and quick passage it provides. Many find the process easy to use, install, and manage, with accurate charges and a reliable system that works perfectly. However, some customers expressed dissatisfaction with the pricing, consistently noting that the service is too expensive, with some even mentioning price increases. A few people also felt that the explanations for using the service, particularly regarding number plate recognition and language options, could be clearer and more comprehensive.

Based on these reviews

Rated 5 out of 5 stars

The price was extremely good with the license agreement and we moved so fast through the green lanes. Also I activated teh agreement half an hour before passing over the bridge and tehre were no issue... See more

Rated 5 out of 5 stars

Really convenient to pass the toll pay station without stopping. Would be better not to have that cost at all, however.

Rated 5 out of 5 stars

What I enjoy most is the time saving, that I don't have to wait on the queue to pay for a passage.

Rated 5 out of 5 stars

The perfect pass for crossing the bridges to continental europe. Good prices and fast lane. Much faster (and cheaper) than the slow ferrys.

Company details

  1. Transportation Service

Written by the company

Brobizz A/S udvikler og administrerer Brobizz-konceptet, der sikrer automatisk betaling ved bl.a. broer, færger, afgiftsbelagte veje og parkeringsanlæg.

Contact info

  • Vester Søgade 10, 1601, København, Denmark

  • brobizz.com

4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

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1-star

Replied to 46% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Good price and fast passing

The price was extremely good with the license agreement and we moved so fast through the green lanes. Also I activated teh agreement half an hour before passing over the bridge and tehre were no issues.

May 10, 2025
Unprompted review
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Rated 3 out of 5 stars

The Brobizz itself works very well, but information is for customers from outside the Nordic region insufficient.

The Brobizz itself works very well, no problems with that. But the information in the appendix and the personal website is not always that good. Till example: I can add my numberplate to my brobizz. But why should /need I to do so? Numberplate payment is only possible for danish numberplates so it seems completely unlogical to add my numberplate to my brobizz. Besides that: I pay with Brobizz so no numberplate is required.

But the most annoying thing is that the website is almost completely addressed to danish / nordic customers. That’s crazy because more and more people from the ‘south’ of Europe travel to the Nordic region. So please add specific information for southern customers (like that is is impossible to pay with numberplate recognition and use more different languages, not only danish and english)

May 1, 2025
Unprompted review
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Rated 2 out of 5 stars

Great product and the service but…

Great product and the service but emailing with these guys is the worst. Having an urgent matter does not matter to them, waiting answer for a MONTH and when I do receive it and reply to them I need to wait for ANOTHER month. I do not think that this type of company should be working as slowly as that.

EDIT: Even this reply took long enough for you to react. I JUST CAN'T hahahhahahaha

April 24, 2025
Unprompted review
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Reply from Brobizz A/S

Hello Devidas

Thank you for the review.

We are sorry to hear that you have been waiting a long time for a response from our customer service on your inquiry.

We apologize for the extra long waiting time, but can assure you that our customer service is doing everything they can to answer all inquiries as quickly as possible.

We wish you many great trips in the future!

Best regards
Rasmus, Brobizz A/S

Rated 3 out of 5 stars

Det er stadig for dyrt at rejse over…

Det er stadig for dyrt at rejse over broen.
Service er god

April 17, 2025
Unprompted review
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Reply from Brobizz A/S

Goddag Michael

Tusinde tak for din anmeldelse.

Vi er glade for at høre at du er glad for vores service. Priserne hos vores samarbejdspartnere kan vi desværre ikke ændre, de bliver fastlagt via en politisk beslutning.

Vi sætter stor pris på din feedback, og ønsker dig mange gode ture som kunde hos Brobizz i fremtiden!

Venlig hilsen
Rasmus, Brobizz A/S

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Rated 1 out of 5 stars

Issues with app

Difficult to login to app. No biometrics. Asks web outside app to login. Sends tons of security codes to email when trying to login... Quite some delay between doing the trip and seeing it in app... Very bad experience compared to other apps.

March 23, 2025
Unprompted review
Brobizz A/S logo

Reply from Brobizz A/S

Hello Pavel

Thank you for the review.

We are sorry to hear that our self service system does not meet your expectations, and that you're experiencing issues while trying to log in.

We are grateful for your feedback and will make sure to use it as we continuously work to improve the experience on our self service system. We hope that in the future you will be able to navigate around more easily and find the information and functions that you need.

We wish you many great trips with Brobizz in the future!

Best regards
Carl-Johan, Brobizz A/S

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