The price was extremely good with the license agreement and we moved so fast through the green lanes. Also I activated teh agreement half an hour before passing over the bridge and tehre were no issue... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Really convenient to pass the toll pay station without stopping. Would be better not to have that cost at all, however.
What I enjoy most is the time saving, that I don't have to wait on the queue to pay for a passage.
The perfect pass for crossing the bridges to continental europe. Good prices and fast lane. Much faster (and cheaper) than the slow ferrys.
Company details
Written by the company
Brobizz A/S udvikler og administrerer Brobizz-konceptet, der sikrer automatisk betaling ved bl.a. broer, færger, afgiftsbelagte veje og parkeringsanlæg.
Contact info
Vester Søgade 10, 1601, København, Denmark
- brobizz.com
4.5
Excellent
22K reviews
Replied to 46% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have no confidence or trust at all…
I have no confidence or trust at all for this service unfortunately. After billing me through my card they suddenly sent an invoice for 22 NOK that I would have to pay through IBANN (50 SEK fee for that) with no other info on why they suddenly wanted payment through invoice. When I tried to log in I did not come in with my browser saved password so had to reset which was a bit difficult because it did not accept the numbers I had received as customer numbers.... so now I have received an invoice that I have no idea why I have to pay, and I have no trust whatsoever for this service provider. There were many providers for toll payments - I took a chance on Brobizz- and I am now certain I chose the absolute worst one....
June 3, 2022
Unprompted review
Reply from Brobizz A/S
Hi
Thank you for your review. If you experience problems with Brobizz, we recommend that you contact us at the following link https://brobizz.com/kontakt/
Sincerely
Silas, Brobizz A/S
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Outstanding Good
May 30, 2022
Unprompted review
Reply from Brobizz A/S
Hi Bjarne
Thank you very much for leaving such a nice review.
Best regards
Silas, Brobizz A/S
Reply from Brobizz A/S
Hi Srinivas
Thank you very much for leaving such a nice review.
Best regards
Silas, Brobizz A/S
Just ….very Good
May 23, 2022
Unprompted review
Reply from Brobizz A/S
Hi Khalid
Thank you for your review. We are happy to hear, you have a good experience with Brobizz.
Best regards
Louise, Brobizz A/S
Jeg er meget glad for pay by plate
May 16, 2022
Unprompted review
Reply from Brobizz A/S
Hej Grethe
Mange tak for din anmeldelse. Vi er rigtigt glade for, at du synes godt om pay by plate og har en god oplevelse med Brobizz.
Venlig hilsen
Silas, Brobizz A/S
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super nemt med pay by plate
May 9, 2022
Unprompted review
Reply from Brobizz A/S
Hej Ove
Mange tak for din anmeldelse. Vi er glade for, at du har en god oplevelse med Brobizz.
Venlig hilsen
Silas, Brobizz A/S
Reply from Brobizz A/S
Hi Helle
Thanks for the review. Good to hear.
Best regards
Troels, Brobizz A/S
Reply from Brobizz A/S
Hi
Thank you for haven taken the time and made a review of Brobizz. We are very much appreciative.
With best regards
Silas, Brobizz A/S
Still waiting for customer service..
Still waiting for customer service to contact me via mail. They advertise response within 5 days. Its been 15. With no response.
April 4, 2022
Unprompted review
Reply from Brobizz A/S
Hi Norwegian customer
Thank you for your review. I'm very sorry you haven't heard back from us. I have requested more information and will check up on your mail.
Best regards
Louise, Brobizz A/S
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Super service
February 28, 2022
Unprompted review
Reply from Brobizz A/S
Tak for din anmeldelse. Jeg er glad for at høre, du har fået en god service.
God dag.
Mvh. Katrine, Brobizz
I've been paying for the oresund bridge…
I've been paying for the oresund bridge for two years now and I can't deactivate the payment, I don't want to pay or use the bridge anymore, I can't find anywhere on your site where to deactivate this option, I want to stop paying, where to find a number phone or a contact to talk to someone at your headquarters? for two years now and I can't deactivate the payment, I don't want to pay or use the bridge anymore, I can't find anywhere on your site where to deactivate this option, I want to stop paying, where to find a number phone or a contact to talk to someone at your headquarters?
January 15, 2022
Unprompted review
Reply from Brobizz A/S
Hi Ciprian
Thank you for your review. It sounds like you have a Bropas-aftale with Øresundsbroen. If you want to terminate the agreement, you have to go to Øresundsbroens website and log in or contact their customer service.
Best regards
Louise, Brobizz A/S
Very poor customer service.
Very poor customer service.
Mixing different contracts.
Use Øresunds bizz, their service are 10.000 times better (unfortunately, Brobizz are blocking for making contract with Forsea with an øresundsbizz)
April 13, 2021
Unprompted review
Reply from Brobizz A/S
Thanks for your review.
We are sorry that you are not satisfied with our customer service. You are more than welcome to write us a mail, so we can look further into your experience. I wish you a nice day.
Kind regards,
Katrine
Unwilling to guide
Unwilling to guide, Inefficient in solving issues, some staff do not know the term "customer service" and hang up on you even you are treating them with good manner.
October 21, 2020
Unprompted review
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No customer support !!!
The customer service page and opening hours page are both inaccessible. There is absolutely no way that one could ask for any support or explanation! Price can be a good starting point but if I get even one competitor then I will switch without delay.
It is unimaginable in a Danish context but it is the reality. Horrible!
August 28, 2020
Unprompted review
Waiting on the phone for 1 hour and 10…
Waiting on the phone for 1 hour and 10 minutes.
Almost cleard the problem with missing ForeSea discount.
Operator give up as she do can not clarify the situation and hangs up !!!!!
July 7, 2020
Unprompted review
I was home (Denmark) for the past 6…
I was home (Denmark) for the past 6 month self quarantine. then Brobizz charged me for being in Norway which country I have never been. when I called them, they said they can see it was a mistake. but I never got back my money which they stole from my bank.
June 18, 2020
Unprompted review
Even no problem with the credit card…
Even no problem with the credit card they want to charge me extra for manual billing
But no thanks
My bank has checked and there was no rejection of payments
They don't care and listen to customers
See you in court
January 9, 2020
Unprompted review
Reply from Brobizz A/S
Hi Sopeil
Unfortunately, we sometimes find that Mastercard rejects the payment that we are trying to make, causing the card to be blocked in our system.
We do not get a specific reason why we are not allowed to withdraw the money. However, we have learned that there may be several different factors that may play a role:
- The card is not permanently open for internet commerce:
This can usually be corrected in your online bank. Alternatively, contact Mastercard for assistance.
- If there is a foreign Mastercard, there may be a bar for foreign trade:
Here you also have to check your online bank or contact Mastercard.
- It is a new card that has not been used in a physical store yet:
Mastercard requires for security reasons that a new card is always used in a physical store, before it
can be used for internet commerce.
- If there is a Masercard Debit, it will be rejected if there is not enough money in the account.
- Technical error:
There may be a technical error in the transaction that also causes us to reject the amount we trying
to pull.
In all cases, it requires that you update your credit card with us before we can withdraw the money. Please note that you have 5 days from the time you received an email that we cannot withdraw the money to update the card again. Otherwise, we will issue an invoice for the amount. This invoice must be paid as indicated on the payment request.
Regards BroBizz A/S
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