Bubs Warehouse  Reviews 

121
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Terrible customer service boxes arrived late and were damaged in transit. When I asked for a refund they told me I had to return it to chi na when the original package and company is listed as being i... See more

Rated 1 out of 5 stars

Awful. Ordered a product from the UK to be delivered to Australia. Tracking shows item hasn’t moved in China since Christmas Day. When asked for a refund Just send a stock email blaming coronavirus an... See more

Rated 1 out of 5 stars

Have been waiting almost 2 months for my delivery! All I’m hearing is covid19 excuses in delivery delay. Yet, I’ve ordered other things from China that have taken significantly less time. Customer ser... See more

Company replied

Rated 1 out of 5 stars

I have ordered a children battery operated car paid about $ 300, we got it after long time of waiting. Finally when we got the stuff it assembled and connected as per the instructions. It wasn't worki... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Bubs Warehouse is an online baby product retailer.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

121 reviews

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1.7

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(121)

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Rated 5 out of 5 stars

Amazing store!!!!!

Amazing store. One can find anything he/she wants and not only for kids but also for moms. Huge variety of products including toys, clothing and even furniture. It’s a real joy shopping with Bubs Warehous.

November 15, 2018
Unprompted review
Rated 1 out of 5 stars

rude and ridiculous!!

I only ended up on the bubs warehouse site as i was looking for a storage system but the site i was using was sold out and i NEVER buy anything if it isn't in stock! Hence why i was on bubs warehouse paying extra for the same storage system that i wanted from another site!!
I purchased a storage system and a table from bubs warehouse. I then got an email to say that the table was sold out and that they would give me a store credit.
The storage system is great and have no problems with it but i'm not happy that i was offered store credit instead of a refund, when clearly the site didn't state that the table was sold out. Now i have to spend $289 with bubs warehouse, that i would not have spent in the first place.
Absolutely ridiculous as i did not changed my mind after the purchase, THE SITE/STORE WAS OUT OF STOCK AND SHOULD HAVE OFFERED A STORE CREDIT OR A REFUND.
I have asked for a refund and have been told no, you are to spend the 'store credit' with bubs warehouse international. I will be taking this further and will be making a few calls to find out my rights, a simple refund would have been much easier.

August 22, 2018
Unprompted review
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Reply from Bubs Warehouse

Hey Kasey,


We're not sure what you're talking about, we never said you couldn't have a refund? All you had to do was ask.

Rated 5 out of 5 stars

Amazing service and products

Ordering from Bubs Warehouse was very easy and smooth. I ordered a bunch of clothes that arrived quickly, all being very fitting for my daughter! The material used is very soft and the overall look is so cute! Will definitely be ordering from there again. Thanks, Bubs Warehouse :)

August 20, 2018
Unprompted review
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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I had questions about some baby clothes and they were happy to help me in short delays. The products are made from really good material. Recommending them 100%

August 11, 2018
Unprompted review
Rated 5 out of 5 stars

A great experience

I've ordered many times from them and I've never been dissapointed. The quality is really good and my daughter looks really comfortable in her new clothes.

August 11, 2018
Unprompted review
Rated 5 out of 5 stars

Very satisfied!

I've bought several outfits from Bubs Warehouse and am happy with the quality and customer service. Would highly recommend them!

June 7, 2018
Unprompted review
Rated 5 out of 5 stars

Makes it easy!

Bubs Warehouse makes it very easy to get the task done. With a new baby it's hard to stay within budget and we have found it very affordable to shop here. Quality's been great too!

June 7, 2018
Unprompted review
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Rated 5 out of 5 stars

Very quick & easy

I found the whole shopping process, from searching for items to buy, to receiving my goods very quick and easy. I was impressed with the quality of the baby clothes I bought which are just lovely.

May 11, 2018
Unprompted review
Rated 5 out of 5 stars

Great range and affordable too

Great range and affordable too
I absolutely adore the range of clothes Bubs Warehouse have available, and being budget conscious they are really affordable. It's always exciting to order something new, and the shipping times have been great.

May 11, 2018
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware. This is a third party seller who ship in from china yet claim to be australian owned and operated. Long shipping times, refused refunds for "change of mind" which they say for everything. Poor service. Very much not recommended

April 24, 2018
Unprompted review
Bubs Warehouse  logo

Reply from Bubs Warehouse

We are 100% Australian owned and operated but as it says clearly on our About Us page we ship from Australian and International distributors, hence the name Bubs Warehouse 'International'. We have over 50 gorgeous Australian brands that ship from Australia, conveniently located under our 'Shop Australian' menu which ship in just 3-7 days. You did not shop under this section.

You were refused a refund because your items had just shipped and are currently still in transit. We cannot refund something that has already been shipped and in transit. As per our Refund Policy we also do not do refunds on change of mind orders.

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Rated 5 out of 5 stars

Great products, satisfied customer

I've been be a repeat customer for a couple of months now, and have always been really happy with the products. Customer service has always been really great if I've ever had one. Will definitely continue buying from here.

March 12, 2018
Unprompted review
Rated 5 out of 5 stars

Happy Repeat Customer

I have purchased a Lulla Doll and lots of other items from here and have always found the staff to be really helpful with sizing and any other annoying questions I have had! Great range of Aussie supplied products and fast delivery <3

March 4, 2018
Unprompted review
Rated 5 out of 5 stars

Always a pleasure

Always a pleasure, great doing business with Bubs Warehouse they have such an exclusive range of stock suitable for our needs. Keep up the good work!

March 4, 2018
Unprompted review
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Rated 5 out of 5 stars

Great products

Great products, great service. I must say that im actually pretty impressed :)
Look forward to making my next order!

February 14, 2018
Unprompted review
Rated 1 out of 5 stars

steer clear

I am an avid online shopper and these clothes were by far the worst I have come across. Cheap, nasty and badly made. Worst than what you wound see in a Chinese sweatshop. Bought over $200 worth of clothes and not one item was nice. Customer service was terrible.

January 31, 2018
Unprompted review

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