BudgetAir.com.au Reviews 

13,102
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,310 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and speed of the booking process, often completing reservations quickly. Many find the website user-friendly and straightforward, appreciating its convenience. Reviewers consistently praise the competitive and affordable prices, noting that the final cost often matches initial displays. The service is generally described as efficient and reliable, leading to high satisfaction. However, some customers noted issues with price transparency, reporting unexpected changes or additional fees. Others experienced booking complications like seat allocation or changing flight details. A few also mentioned limited support for specific travel requirements or phone service.

What people talk about most

Booking process

People report ambiguous experiences with the booking process, with many finding it easy, convenient, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising competitive pricing, best... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and navigation... See more

Service

Reviewers mention ambiguous feedback about service, with many customers reporting positive experiences,... See more

Website

Consumers find the website experience to be ambiguous, with many praising its ease of use for booking and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

they are good to be honest and they help you to do the booking so fast whatever the price they show on the ad it is the same when you do the booking as well. That’s what I love it was so nice to do m... See more

Company replied

Rated 4 out of 5 stars

First time using it and it all went reasonably smooth. There was some hiccups initially with prices until I realized that it was set to USD, a trap that truly does irritate me when booking air fares.... See more

Company replied

Rated 4 out of 5 stars

Hi, I just completed a booking on budjetair.com.au The process went smoothly until the final payment stage, where the price changed unexpectedly: - Initially shown: $489.00 ​ - At payment:... See more

Company replied

Rated 4 out of 5 stars

Everything all good. Just some feedback below: The E-ticket I received from BudgetAir did not have the terminal details on it. I was at the incorrect terminal (in Jeddah) then rushed via taxi... See more

Company replied


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

Written by the company

BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

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Asks customers to review

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4.0

All reviews

(13,102)

3,384 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good prices and flexible booking…

Good prices and flexible booking options.

July 29, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are so glad you found our prices good and our booking options flexible. We appreciate your positive feedback and hope to see you again soon!

Rated 5 out of 5 stars

Booking was easy

Booking was easy, remains to be seen whether the flight turns out fine.

July 26, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're glad booking was easy for you. We anticipate a smooth and pleasant flight experience for you.

Rated 5 out of 5 stars

Great deal

Great deal, better than all other providers by quite a bit. Easy purchase, quick response from airline once order placed. Highly recommended

July 26, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are so pleased to hear that you found a great deal with us and that your purchase was easy and efficient. Thank you for your wonderful recommendation!

Rated 1 out of 5 stars

Banana

Not happy with customer service.

July 29, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Diana,

Thank you for your feedback!

Since there was no specific query mentioned and that you have not contacted us before for any assistance, we will call you immediately to know how we can service you better.

Kind regards,
Steve
BudgetAir

Rated 5 out of 5 stars

Quick

Quick, easy and good value- you can’t ask for more than that!

July 26, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're so glad to hear you found our service quick, easy, and a good value. We truly appreciate your kind words!

Rated 1 out of 5 stars

I continue getting lied to by customer service

I continue getting lied to by customer service. The airline has promised to fix a name on the booking I made at no cost and all the information is in the remarks of the booking. And BudgetAir continue to tell me that they will not change it. All lies. This is terrible customer service. How can this company even be allowed to operate !!!!

July 26, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Israel,

Thank you for your feedback!

Qantas' policy strictly prohibits adding or changing surnames once a booking is created.

While our records show no such remarks from the airline were added to correct your name, we want to look into this for you. Our team will reach out directly to review your case and clarify the next steps.

Kind regards,
Steve
BudgetAir

Rated 4 out of 5 stars

Good to use website

Good to use website, bookings made easy

July 28, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are so happy to hear that you found our website good to use and that your bookings were made easy. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great flight

Great flight, quality price.

July 27, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're so happy you enjoyed your flight and found our pricing to be of great value. We appreciate your positive feedback!

Rated 5 out of 5 stars

had a bad experience with another…

had a bad experience with another company , their price increased by too much so went with Budget air and got the original price !
booking process was pretty smooth and no silly surcharges

July 22, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are so glad to hear that you had a smooth booking process and found our pricing transparent. We appreciate you choosing us!

Rated 5 out of 5 stars

Great prices

Great prices. Easy to use

July 28, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are so glad to hear you found our prices great and our service easy to use. We appreciate your positive feedback!

Rated 5 out of 5 stars

Very much good price

Very much good price

July 28, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are so happy to hear that you found our pricing to be very good! We always strive to offer excellent value to our customers. Thank you for your positive feedback.

Rated 4 out of 5 stars

Experience is pleasant

Experience is pleasant. Cheap pricing ang easy navigation process.

July 27, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are so pleased to hear that you had a pleasant experience and found our pricing affordable and the navigation process easy. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

It was very easy to book my flight

It was very easy to book my flight. Keep up the great work. Thanks

July 24, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're so happy to hear that booking your flight was a very easy experience for you! We truly appreciate your kind words and positive feedback. We are committed to maintaining our high standards.

Rated 5 out of 5 stars

Best price.

Best price.
For me thats important.

July 27, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're so glad to hear that our pricing was a key factor in your positive experience with us. We always aim to provide great value.

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