BudgetAir.com.au Reviews 

13,813
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,618 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely smooth and simple booking process, noting that the online platform is very easy to navigate and highly user-friendly. Travelers also deeply appreciate the highly competitive and affordable prices, often discovering the absolute cheapest options available compared to alternative travel websites. Though some customers experienced occasional issues during the booking process, such as passenger names merging together or extra fees appearing unexpectedly after confirmation. A few other people also felt that getting assistance was frustrating when mistakes occurred, leading to difficulties in fixing important ticket details.

What people talk about most

Booking process

Reviewers express mixed feelings regarding the booking process, with many customers finding the website... See more

Price

People report ambiguous experiences with price, as many consumers praise the platform for offering the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is easy... See more

Service

Users describe ambiguous interactions with service, highlighting great savings, low ticket prices, and a... See more

Website

Reviewers highlight ambiguous aspects of website performance, as while some customers find the platform easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your itinerary, i suggest make complete printout list Date, time, flight number, how many KGs allowed or bag allowed & terminals All in one print. Saves our time looking or clicking Thank you... See more

Company replied

Rated 4 out of 5 stars

Booking process was easy and intuitive however I am not rating 5 and giving a rating 4 as my FN and MN were put together without any space invetween on my ticket and that added unnecessary stress unti... See more

Company replied

Rated 4 out of 5 stars

Timed out. Also I included priority check in but didn’t happen. Make your website simple.

Company replied

Rated 5 out of 5 stars

Smoot easy booking. No hidfen fees was asked yes or no to every added cost clearly. Very happy with my booking experience and cost . Considetably cheaper then all other recommended companies.

Company replied


Company details

  1. Airline Ticket Agency
  2. also in
  3. Car Rental Agency
  4. Flights Search Site
  5. Travel Agency
  6. Travel Aggregator

Written by the company

BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.0

All reviews

(13,813)

3,633 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were good

They were good!
Thanks for the services.
Booking process was good
Price was good

September 20, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Jim,

Thank you for taking the time to leave a 5-star review. It is great to hear you had a good experience with the booking process and our services.

Your feedback is appreciated, and we look forward to helping with your future travel plans.

The BudgetAir.com.au team

Rated 5 out of 5 stars

We got a great deal!

September 19, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Barbara,

Thank you for taking the time to share your positive experience. It is great to hear you were happy with the flight options available on our website. We appreciate you choosing to book with us for your travel plans.

We look forward to helping you with your future trips.

The BudgetAir.com.au team

Rated 5 out of 5 stars

Perfect service

They were polite, prompt reply and good deals on flights. Would book with them again x

September 18, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Ben,

Thank you for your 5-star review and for sharing your positive experience. It is great to hear that you found our team polite and prompt in their replies.

We appreciate you choosing to book with us and look forward to helping you with your future travel plans.

The BudgetAir.com.au team

Rated 5 out of 5 stars

Straight forward and quick

September 16, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi there,

Thank you for taking the time to leave this positive review. It is great to hear that you found the booking process on our website to be straightforward and quick. This is exactly the kind of experience we aim to provide for all our customers.

We look forward to helping you with your future travel plans.

The BudgetAir.com.au team

Rated 3 out of 5 stars

I found the booking process confusing

I found the booking process confusing

September 20, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Sarah,

Thank you for your feedback. We offer various optional services to help travelers customize their journey, but we are sorry to hear that this made the booking process confusing for you.

We take your comments seriously and will use them to help improve and simplify our website experience.

Kind regards,
Steve
BudgetAir

Rated 2 out of 5 stars

The web site was confusing and the actual price unclear

The web site was confusing and the price quoted had a number of add-ons that were not clear until the booking was being undertaken.

September 23, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Donald,

Thank you for sharing your experience with the booking process. Finding the website confusing and feeling surprised by additional costs is certainly not the smooth start intended for your travel plans.

Extra options are offered during the booking steps so passengers can customize their journey based on their specific needs, such as adding baggage or selecting seats. Ensuring these choices are easy to understand is important, and your feedback will help improve how pricing is displayed on the BudgetAir platform in the future.

An email will be sent to your inbox shortly to check on your current reservation and see if any further assistance is needed with your ticket

Kind regards,
Paul

Rated 1 out of 5 stars

Stupid flight change fees

Stupid flight change fees, it’s not even one fee it’s 2 seperate fees. Just pay the extra fee and book directly with the airline. They scamming out here.

September 22, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Amarpal,

Thank you for sharing your feedback. We would like to clarify that the fees quoted for a flight change consist of the operating airline's standard penalty plus our agency service fee, which are outlined in the fare conditions which ou agreed when making the booking. Furthermore, these fees apply per passenger, which is why they were multiplied for the two travelers on your reservation.

We apologize for any confusion this caused and will be calling you directly to discuss this and assist you further.

Kind regards,
Steve
BudgetAir

Rated 5 out of 5 stars

Simple and easy

September 23, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Asvita,

Thank you for taking the time to share your feedback. It is great to hear you found the booking process simple and easy to use.

We look forward to helping you with your future travel plans.

The BudgetAir.com.au team

Rated 4 out of 5 stars

All excellent.

September 19, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Maung,

Thank you for taking the time to share your positive experience. It is great to hear that you found our service to be excellent.

We look forward to helping you with your future travel plans.

The BudgetAir.com.au team

Rated 4 out of 5 stars

Price was very competitive

Recive etickets faster

September 19, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Bretson,

Thank you for taking the time to share your feedback with us. It's great to hear you were happy with the speed of your e-ticket delivery.

We appreciate you choosing to book with us and look forward to helping with your future travel plans.

The BudgetAir.com.au team

Rated 5 out of 5 stars

A lot cheaper than the actual airline

A lot cheaper than the actual airline. Easy to access. Thanks a lot

September 22, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Edson,

Thank you for your positive feedback. It is great to hear you found our website easy to use and that you were happy with the flight options available.

We appreciate you taking the time to share your experience and hope to welcome you back for your future travel plans.

The BudgetAir.com.au team

Rated 5 out of 5 stars

Easy to use website

The layout of the page showing flights for the day made it easy to compare different options, a well designed website! Your prices were very competitive as well...

September 19, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Steve,

Thank you for your excellent review. It is great to hear you found the website's design helpful and that it made comparing your flight options a simple process.

We appreciate you taking the time to share your positive experience and look forward to helping you with your future travel plans.

The BudgetAir.com.au team

Rated 5 out of 5 stars

Budget prices quick & easy to find

I was urgently searching for reasonably priced return airfares from Brisbane to Vietnam yesterday. I needed to be in Ho Chi Minh City by a certain date and needed my flight to coincide at the same time. None of the other airlines could match Budget Air.com.au. for cost. And the range of prices was very attractive. I settled on the cheapest but I'm thinking of upgrading if I'm not too late. Also I received my etickets within 24hours, way before the 96 hours as published. Thank you Budget Air.

September 21, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Faye,

Thank you for your fantastic review. It's great to hear that you found the booking process quick and easy, and that our range of options helped you find the right flight to Vietnam.

We are also pleased that your e-tickets arrived much sooner than expected. We appreciate you choosing BudgetAir.com.au for your travel plans and wish you a wonderful trip.

The BudgetAir.com.au team

Rated 4 out of 5 stars

It’s booking fast and cheap.

It’s booking fast and cheap.

September 19, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Li-Yun,

Thank you for taking the time to share your experience with us. It is great to hear that you found the booking process to be fast and efficient.

We appreciate you choosing BudgetAir.com.au for your travel plans and hope to see you again soon.

The BudgetAir.com.au team

Rated 5 out of 5 stars

Nice 👍 greatest

Nice 👍 greatest

September 11, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Ordanche,

Thank you for taking the time to leave us a 5-star review. It is great to hear you had a positive experience using our website.

We appreciate your feedback and look forward to helping you with your future travel plans.

The BudgetAir.com.au team

Rated 5 out of 5 stars

Great as always!

September 22, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Ana,

Thank you for your excellent review. It is wonderful to hear that you consistently have a great experience when booking with us.

We appreciate you taking the time to share your feedback and look forward to helping with your future travel plans.

The BudgetAir.com.au team

Rated 5 out of 5 stars
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Jeremy,

Thank you for your fantastic review. It is great to hear you found our website easy to navigate and that the booking process was straightforward for you.

We appreciate you choosing to book with us and look forward to assisting you with your future travel plans.

The BudgetAir.com.au team

Rated 4 out of 5 stars

Was very easy

Was very easy

September 22, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Graham,

Thank you for taking the time to leave a review about your experience.

It's great to hear that you found the booking process on our website to be very easy. We aim to make finding and booking flights as straightforward as possible for our customers. We appreciate your feedback and look forward to helping you with your future travel plans.

The BudgetAir.com.au team

Rated 4 out of 5 stars

Keep it up

So far so good. Keep it that way.

September 21, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi CH LING,

Thank you for taking the time to leave your feedback. It is great to hear you had a good experience using our service.

We appreciate your encouragement and will continue working to provide a smooth booking process for all our customers. We look forward to helping you with your future travel plans.

The BudgetAir.com.au team

Rated 4 out of 5 stars

Easy fast simple

September 18, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hi Lachlan,

Thank you for taking the time to leave a review. It is great to hear that you found the booking process on our website to be easy, fast, and simple. This is exactly the experience we aim to provide for all our customers.

We appreciate you choosing to book with us and look forward to helping with your future travel plans.

The BudgetAir.com.au team

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