BudgetAir.in Reviews 3,533

Took the payment out and told me the ticket will be issued within 4 days. After 2 days they emailed me saying that the due to change in price they can’t issue me the ticket now. Now I have to wait for refund to buy another ticket and by that time the ticket will be more expensive.

Very worst experience in our all of the fly ticket bookings.
Can't give a valid PNR
NOT REACHING CUSTOMER SERVICE

They sold overpriced ticket to me. Ok other websites the same ticket for same itinerary was available at much cheaper price.

Wait time of 2 hrs to speak to an agent and then the policies for cancellation and rescheduling are pathetic. Completely looting the customer.

i booked the ticket on budget air and it is geniune website and i got my e ticket within 24 hours and proce was also bit less than other websites like goibibo, makemytrip, yatra, cleartrip etc

Wanted to get a name correction done, it's been 2 days I have no update from them.
The customer chat chat also is pathetic, no one responds

Very poor service. They have issued eticket with spelling error, but didn't provide any assistance to correct the name. This is a scam as they asked to cancel the ticket with zero refund. Couldn't reach customer service and no other way to connect them.
Very disappointing,

I had requested a correction they did not give any support

Able to book a flight ticket in a lower price comparatively with other sites

I had a very disappointing experience with BudgetAir regarding a flight refund.

My IndiGo flight was cancelled due to airspace restrictions, and the airline (IndiGo) confirmed that the full refund has already been processed to BudgetAir (the booking agent).

However, despite this:

* I have not received my refund
* BudgetAir’s customer support is extremely poor
* Their chat service barely works
* There is no clear communication or timeline

What makes this worse is that I had booked another ticket (same situation, different agent), and that refund was processed promptly without any issues. This clearly shows the delay is not from the airline side.

At this point, it feels like BudgetAir is intentionally holding onto customer funds without justification. This kind of behavior is unacceptable and raises serious concerns about transparency and trust.

I strongly urge BudgetAir to:

* Release my refund immediately
* Provide a clear explanation for the delay

Until then, I would advise others to avoid using this platform, especially for international bookings where accountability matters.

Booking Reference: BIN-22221972

Why there is so much of Cancellation fee?
Why you need 96 hrs to confirm tickets?

Fake website , beware of these scammers . nobody will respond to your email even

My flight is canceled due to national emergency and i am not getting my refund

BudgetAir gave me the best deal and the entire booking process was pretty straightforward and quick.

Very bad experience with BudgetAir. Customer support is not responding and it is very difficult to change my flight ticket. I waited many days but no proper help. I do not recommend this company.”

Easy to book the ticket . But the payment did not ask OTP ..after entered card details it was successful ..

You guys don't even follow the country's law. When a ticket is booked unintentionally on the wrong date, you still don't provide a full refund within 24 hours of the booking.

Too long ticket delivery
A time delay of 96 hours after payment,to send the ticket is absurd,and this delay is not acceptable at all,whereas others are sending the ticket within few seconds.I still haven't got my ticket and have to apply for visa.

got the options I was looking for, when booking flights