Burd Ward Solicitors Reviews 289

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, making complex processes feel much simpler. Many highlight the excellent service received, noting efficient communication and a proactive approach that kept them informed every step of the way. People frequently commend the customer service for being responsive and supportive, often going above and beyond expectations. However, some people were dissatisfied with the communication, mentioning that it could have been better and that they received negative feedback from other parties involved in transactions. A few other people also felt that their cases were handled unprofessionally, citing a lack of understanding.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Michaela and her team have been truly amazing! We have had a couple of tricky vendors and Michaela has been there on our beck and call any time we need her. As first time buyers, we had no idea what... See more

Rated 5 out of 5 stars

Jane and her team were excellent. We used Burt Ward for both buying a property in November 2024 and selling another property in May 2025. Jane was always contactable and she dealt with any queries... See more

Rated 5 out of 5 stars

Many thanks to Burd Ward for their professional help associated with what was not a straight forward conveyance that involved Power of Attorney and legal charges on the property being sold Matthew... See more

Rated 5 out of 5 stars

The staff were friendly and knowledgeable and made things easier for me as I live 450 miles away from the estate I was dealing with. Always responded to phone calls quickly, and gave me personal appoi... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Law Firm

Written by the company

Burd Ward Solicitors is a trusted law firm based on the Wirral, proudly serving clients across Wallasey, Birkenhead, and Merseyside. With over 20 years of experience, we provide clear, friendly, and practical legal advice tailored to your needs — whether you’re buying a home, facing a family issue, or planning for the future. We specialise in residential conveyancing, family law (including care proceedings), wills and probate, lasting powers of attorney, court of protection, personal injury claims, and legal services for landlords. Our dedicated team is here to guide you every step of the way with expert advice and a personal touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

289 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Highly recommend

We recently used Burd Ward for our house move and couldn't be happier with the service we received. A special thank you to Michaela Barker and her team who were absolutely fantastic from start to finish. Both was professional, efficient, and always available to answer our questions—no matter how small.

Michaela kept us informed throughout the entire process and made what can often be a stressful experience feel smooth and well-organised. Her attention to detail and reassuring manner gave us complete confidence that everything was being handled properly.

We’re so grateful for her support and wouldn’t hesitate to recommend Michaela and the whole team to anyone looking for a reliable, friendly, and highly competent solicitor for their property transaction.

August 18, 2025
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Rated 5 out of 5 stars

Efficient friendly service

The staff were friendly and knowledgeable and made things easier for me as I live 450 miles away from the estate I was dealing with. Always responded to phone calls quickly, and gave me personal appointments when I was in the area.

July 31, 2025
Rated 1 out of 5 stars

Struggled to get a hold of my solicitor…

Struggled to get a hold of my solicitor on numerous occasions. E-mails not being answered, unavailability when calling them on the phone, and numerous mistakes made on the way to the purchase of my property. Official documents even show the wrong postcode for the property I bought, an issue I had not found out about until my neighbors told me about it.
Furthermore, there seemed to be an underlying assumption that I, as a buyer, would know about these processes and what to do... then what the hell am I paying a solicitor for? I am a first time buyer and I need guidance at every step. They seemed annoyed every time I inquired about something, and it made me reluctant to contact them futher. The only thing that kept me with them is their lower prices compared to the others.
The builder and their solicitor also complained to us directly about our solicitor slowing down the process dramatically for supposedly "waiting for answers from their solicitor". Answers to questions they had never received in the first place.

July 31, 2025
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Reply from Burd Ward Solicitors

We’re sorry to read about your experience during what should have been an exciting time buying your first home. We always aim to guide our clients through the process with clear communication and support, so it’s disappointing to hear you felt this was not the case for you.

We do want to reassure you that the service you’ve described is not typical as reflected in the many positive reviews our conveyancing team have received from other clients. That said, we take every piece of feedback seriously, and we’d like the opportunity to review your file in detail so we can understand exactly what happened and make any improvements needed.

Our Client Care Manager, Michael Ward is currently on annual leave today but will be in touch later this week with you to discuss your concerns directly.

Kind regards

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Rated 4 out of 5 stars

Very good service provided

Took care of everything in a non-standard transaction process. Slight delay in final steps but nothing to worry about really. Very good at communicating along the way.

July 18, 2025
Rated 5 out of 5 stars

Fantastic Staff

Meggan and her staff where fantastic from start to finish they helped me to see the light at a very dark tunnel i was in. Would totally recommend burdward solicitor's Meggan was very patient with me . And I can't thank her enough and her staff

July 15, 2025
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Rated 5 out of 5 stars

Burd Ward for Conveyancing

Very easy to contact and helpful all the time. Out of the 3 solicitors handling the conveyancing in the chain Burd Ward Solicitors were always ahead of the other 2. Very much recommended.

July 18, 2025
Rated 5 out of 5 stars

Selling a property is so stressful and…

Selling a property is so stressful and this was no different. It was however greatly reduced due to the sterling work of Jane Ashton and her team. I would like to thank Jane for being so 'on the ball' with all of her aspects of the sale.

July 18, 2025
Unprompted review
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