buzzmove 

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Rated 5 out of 5 stars

Two absolutely fabulous Polish workers who were quick and efficient with my removal and put me at ease when my nerves were shredded at times. Also did my plumbing in of washing machine then I turned... See more

Company replied

Rated 5 out of 5 stars

Beacon Park Removals Dartington. Family run business who really do take the burden of moving home on their shoulders. Fantastic team of professional dedicated guys and girls who work together seaml... See more

Company replied

Rated 1 out of 5 stars

This isn’t something I would normally put out there for the world to see however I believe its warranted, so this company doesn’t do to anyone else what It’s done to me. If there was a minus rating... See more

Rated 5 out of 5 stars

Fantastic Forward Thinking Service Found Buzzmove via Google and thought it was a really clever idea. You show an operator around via a FaceTime style app and they build quotes with appropriate f... See more

Company replied

Company details

  1. Shipping Company

Information provided by various external sources

buzzmove, our online price-comparison & booking service for moving, has so far enabled quicker, easier moves for over 300,000 customers. Simply enter some basic details to be matched straight away with our trusted and certified moving partners - making your house move as straightforward as booking your next holiday. Our industry-leading video app, buzzsurvey, connects home movers with fair, transparent quotes quickly and without hassle, thanks to a short video call. This revolutionary tech also lets our moving partners eliminate traditional overheads, improve efficiency and reduce their environmental impact.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

NOT TO BE TRUSTED

This isn’t something I would normally put out there for the world to see however I believe its warranted, so this company doesn’t do to anyone else what It’s done to me. If there was a minus rating I could give I would. Not only did they give my things to another removal company called City removalist, without notifying me, City removals sold the truck that held my items. Neither company is taking responsibility, nor can they tell me if my things were sold with the truck, removed from the truck and sold or just thrown away. Mind you my things were picked up on the 15th July, and the truck was sold on the 27th July. I was notified on the 1st of Oct at 4.15pm WA time only because I started asking in sept as to when my things would leave Sydney. In that time Buzz me was telling me my things were “safe in their Sydney warehouse” which I’ve now found out didn’t exist, hence why my things were given to City Removals.
I totally understand border closures and lock down due to covid, but both these removal companies have taken no duty of care and I have lost everything I own, all my personal documents, furniture some of which are family heirlooms, photos, kitchen items, clothes, and shoes. I took 2 bags with me trusting and believing Buzz Me removals to do the right thing. The behaviour of this company is disgusting, and I’m appalled to think that organisations think they can get away with treating people like this. I’ve had to take time off work due to stress and spent a number of hours on the phone and more money spent trying to organise birth certificates, Uni document, etc and some financial reimbursement to start over. Buzz me have not returned any calls or letters of demand.
SHAME ON YOU.

November 18, 2021
Unprompted review
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Rated 5 out of 5 stars

QUICKPOINT REMOVALS WERE GREAT THEY…

QUICKPOINT REMOVALS WERE GREAT THEY PACKED ALL MY POSSESSIONS AND DISMANTLED 2 X DOUBLE BEDS AND A TRIPLE WARDROBE AND ASSEMBLED AT THE NEW HOUSE.REASONABLY PRICED AND RELIABLE THANKS BUZZMOVE

June 14, 2020
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company
There leads are with fake or duplicates but they still charge for them
There form doesn’t work but have told them they haven’t changed it they over charge there invoices are always wrong but never to the benefit of us surprise surprise
When we voiced our concerns we were actually told to like it or lump it
DO NOT USE THIS COMPARISON SITE THEY ARE AT THE TOP OF BAD

January 9, 2020
Unprompted review
Rated 5 out of 5 stars

Used Astra Removals

Used Astra Removals, excellent service, guys were great and everything went very smoothly. Would definitely recommend

December 9, 2019
Unprompted review
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Reply from buzzmove

Hi Bev, thank you for your kind feedback and recommendation! We're so happy to hear you enjoyed our service and we will definitely be passing on your review to Astra Removals. Best, Phoebe {buzzmove

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Rated 1 out of 5 stars

Needs some work

Buzzmove made an appointment with me for a video survey very quickly after I had made contact with them. The video was completed with a couple of glitches, and I needed to recontact them twice. I received one quote following the survey which was overpriced [£1000 for a 2 bed flat and a 2 mile move]. I called buzzmove the day after the survey to request more quotes, but received nothing via email or otherwise. The whole experience felt like a waste of time, time I did not have as I was packing to move house!!!

December 9, 2019
Unprompted review
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Reply from buzzmove

Hi Paulette,

Firstly, thank you for taking the time to leave a review and letting us know about this.

Please accept our sincere apology for the inconvenience this has caused you, especially at such a stressful time.

At buzzmove, we work continuously to ensure a simple, customer first process for all our users, with all quotes received as promised. Therefore, news of your experience has not gone without investigation, and we are currently looking into the matter with our customer service team and removal partners.

We take feedback like this very seriously, so will be getting in touch with you as soon as possible to discuss the situation more fully.

Best,
Phoebe {buzzmove

Rated 5 out of 5 stars

I found a great and affordable moving…

I found a great and affordable moving company.

December 8, 2019
Unprompted review
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Reply from buzzmove

Hi Lucia, that's great to hear! We're so happy we could help you find a great removal partner for your move. Thank you for your review :) Best, Phoebe {buzzmove

Rated 4 out of 5 stars

I ordered for driver and one man but…

I ordered for driver and one man but only the driver came and came very late.However,the driver was very helpful.

December 8, 2019
Unprompted review
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Reply from buzzmove

Hi Martin, thank you for taking the time to leave us a review.

At buzzmove, we expect all our removal partners to adhere to requested time frames for moves, therefore news of your experience has not gone without investigation.

We are happy to hear you found the service helpful, and wish you all the best in your new place.

Best,
Phoebe {buzzmove

Rated 5 out of 5 stars

Great service

Great service, made life very easy for me.

December 8, 2019
Unprompted review
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Reply from buzzmove

Hi Andrew, thank you for your great feedback! We're so happy you enjoyed our service and we could help make things easier for you. All the best, Phoebe {buzzmove

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Rated 2 out of 5 stars

Got a lot of contacts from man with a…

Got a lot of contacts from man with a van types which wasn't what I needed

December 8, 2019
Unprompted review
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Reply from buzzmove

Hi Jenny, thank you for taking the time for leaving us a review. At buzzmove, we work hard to partner our customers with the right removal specialists for their move. Therefore, we apologies that the matches provided were not ideally suited. We hope your move went well never the less. All the best, Phoebe {buzzmove

Rated 4 out of 5 stars

Overall a good experience with moving

Overall a good experience with moving. The prices were reasonable and any extra charges like additional items and helping take up the stairs were fair. Didn't give them 5 stars as I was shouted at when the driver arrived for my pick up as there was a misunderstanding but we were able to resolve it eventually. Could have been avoided if the driver had just asked me if I knew that extra items incurred a charge and that I would have to pay upfront before they load the van. Wasted too long at early hours in the morning letting me know he wasn't happy instead of just ringing up the bill and asking me to pay.

December 7, 2019
Unprompted review
Rated 5 out of 5 stars

Really nice service

Really nice service, enjoyed the fact that everyone gets in touch with you, theres no need to look for information yourself.

December 5, 2019
Unprompted review
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Reply from buzzmove

Hi Luka, thank you for your kind feedback! We're so happy to hear you enjoyed our service and we could provide you with all the information you required. Best, Phoebe {buzzmove

Rated 4 out of 5 stars

Booking was easy.

Booking was easy.
Drivers turned up on time and were quick. Did not let me ride in the truck with them though, which contradicted the booking.

December 4, 2019
Unprompted review
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Reply from buzzmove

Hi MD, thank you for your feedback! We're very happy to hear you found our service easy to use and we could be a part of your moving experience. Best, Phoebe {buzzmove

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Rated 5 out of 5 stars

Very honest and quick advise keeping…

Very honest and quick advise keeping you updated and truly looking after your needs making sure your move meets your requirements

December 3, 2019
Unprompted review
buzzmove logo

Reply from buzzmove

Hi Teresa, thank you for your great feedback! We're so happy to you enjoyed our service and we could help you throughout the moving process. Best, Phoebe {buzzmove

Rated 1 out of 5 stars

APPALLING EXPERIENCE

Driver said he’d come at 10am. He called at 8.45am to ask if he could come at 1.30pm “because he was tired from another job”. As I didn’t have a backup van as he was saying this on the day of my move, I agreed 1.30pm. I called at 1.45pm as I hadn’t heard anything and he said he was still at home and will get dressed now! He changed the time AGAIN to 3pm. He didn’t arrive til coming up to 4pm. I have to babies and was waiting around ready to move house from early morning. Absolutely DISGUSTING service. Wouldn’t want anybody to go through the stress I did that day.

December 3, 2019
Unprompted review
buzzmove logo

Reply from buzzmove

Hi Keke,

Firstly, thank you for taking the time to leave a review and letting us know about this.

Please accept our sincere apology for the inconvenience this has caused you, especially at such a stressful time.

At buzzmove, we work really hard to make sure that we are partnered with the best removals specialists in the business so we really appreciate that you got in touch and let us know that this happened.

We do not directly employ the removals company that you booked with, however, we expect all removals companies who are signed up on our site to behave in a professional manner and what you have experienced is unacceptable. We do not wish any of our customers to be faced with this situation and will be taking it up directly with the removal partner in question.

If you would like to discuss any additional information about your experience please contact our customer service team via email hello@buzzmove.com or call us on 0800 072 3382.

Best,
Phoebe {buzzmove

Rated 5 out of 5 stars

spot on!!

spot on!!!

i called on the day and they had a van
moved house in under a day on the day.

good price and excellent staff from the call in,to the man in the van.
thank you for helping me and understanding the urgency in the move.

Lord Sig Spring

December 3, 2019
Unprompted review
buzzmove logo

Reply from buzzmove

That's great to hear, thank you so much for your kind feedback! We're so happy you had such a good experience with our removal partner and service overall. Best, Phoebe {buzzmove

Rated 5 out of 5 stars

100% would recommend

Really friendly and professional service, they couldn’t do enough to help which was really appreciated as I’m too pregnant to move boxes at the moment. Worth every penny!

December 3, 2019
Unprompted review
buzzmove logo

Reply from buzzmove

Hi Amie, thank you for your kind feedback! We're so happy to hear you enjoyed our service and that we could help make everything that much easier for you. Good luck in your new place! Best, Phoebe {buzzmove

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Rated 1 out of 5 stars

They were really bad

They were really bad. They were just two people and were not able to hold the goods. We have to help them in transporting. At the end they started asking for the money leaving their work behind.
I had very bad experience with them.

December 3, 2019
Unprompted review
buzzmove logo

Reply from buzzmove

Hi Shamin,

Firstly, thank you for taking the time to leave a review and letting us know about this.

Please accept our sincere apology for the inconvenience this has caused you, especially at such a stressful time.

At buzzmove, we work really hard to make sure that we are partnered with the best removals specialists in the business so we really appreciate that you got in touch and let us know that this happened.

We do not directly employ the removals company that you booked with, however, we expect all removals companies who are signed up on our site to behave in a professional manner and what you have experienced is unacceptable. We do not wish any of our customers to be faced with this situation, especially when a question of money is involved.

If you would like to discuss any additional information about your experience please contact our customer service team via email hello@buzzmove.com or call us on 0800 072 3382.

Best,
Phoebe {buzzmove

Rated 5 out of 5 stars

Really easy to use

Really easy to use. video survey was quick and hassle free. Accurate quotes received from multiple movers. Made the quote and booking process much easier.

December 3, 2019
Unprompted review
buzzmove logo

Reply from buzzmove

That's great to hear! We're so happy we could help make your move that much easier. Best, Phoebe {buzzmove

Rated 5 out of 5 stars

Beacon Park Removals Dartington.

Beacon Park Removals Dartington.
Family run business who really do take the burden of moving home on their shoulders.
Fantastic team of professional dedicated guys and girls who work together seamlessly.
Thank you all. Your service was over and above

November 20, 2019
Unprompted review
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Reply from buzzmove

Hi Susan, thank you for your kind feedback! We're very happy to hear about your amazing experience with Beacon Park Removals Dartington and that we could match you with such a great removal partner. We'll definitely be passing your review onto them! Best, Phoebe {buzzmove

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