Two absolutely fabulous Polish workers who were quick and efficient with my removal and put me at ease when my nerves were shredded at times. Also did my plumbing in of washing machine then I turned... See more
Company replied
buzzmove
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beacon Park Removals Dartington. Family run business who really do take the burden of moving home on their shoulders. Fantastic team of professional dedicated guys and girls who work together seaml... See more
Company replied
This isn’t something I would normally put out there for the world to see however I believe its warranted, so this company doesn’t do to anyone else what It’s done to me. If there was a minus rating... See more
Fantastic Forward Thinking Service Found Buzzmove via Google and thought it was a really clever idea. You show an operator around via a FaceTime style app and they build quotes with appropriate f... See more
Company replied
Company details
Information provided by various external sources
buzzmove, our online price-comparison & booking service for moving, has so far enabled quicker, easier moves for over 300,000 customers. Simply enter some basic details to be matched straight away with our trusted and certified moving partners - making your house move as straightforward as booking your next holiday. Our industry-leading video app, buzzsurvey, connects home movers with fair, transparent quotes quickly and without hassle, thanks to a short video call. This revolutionary tech also lets our moving partners eliminate traditional overheads, improve efficiency and reduce their environmental impact.
Contact info
Archer Street, W1D 7AZ, London, United Kingdom
- 08001337105
- colin@buzzmove.com
- buzzmove.com
No communication from.this companywaste.of time
No communication from.this company, have not moved as have not found a property. Absolute waste of my time.
September 12, 2019
Unprompted review
Reply from buzzmove
Hi liverpool1,
Firstly, thank you for taking the time to leave a review and letting us know about this.
Please accept our sincere apology for the inconvenience this has caused you, especially at such a stressful time.
At buzzmove, we work continuously to ensure all our customers receive their quotes as promised, therefore news of your experience has not gone without investigation.
This failure is at total odds with our customer service policy and we are truly sorry for the upset it has caused. Please know we have taken your experience to heart and are doing all we can to continue to improve our communication with customers in the future.
One of our customer service team will be in touch with you as soon as possible via the phone, to communicate the situation more fully to you.
Best,
Phoebe
Advertisement
Oh-no! We can’t find a mover...
I put in all my requirements and was told “ Oh-no... We can't find a
mover for you right now...”
I live in a city in a 3 bed house. If you can’t find a mover for me you can’t for anyone!
September 12, 2019
Unprompted review
Reply from buzzmove
Hi Naomi,
Firstly, thank you for taking the time to leave a review and let us know about this.
At buzzmove, we work continuously to expand our network of removal partners, which currently serves over 90% of the country. Therefore, please accept our apologies for not being able to match you with any of our partners at this time and the subsequent inconvenience this may have caused.
If you would like to discuss any additional information about your experience please contact our customer service team via email hello@buzzmove.com or call us on 0800 072 3382.
Best,
Phoebe
Reply from buzzmove
Hi Marcin, thank you for the kind feedback! We're very happy to hear everything went smoothly. Best, Phoebe {buzzmove
Removal company turned up on time very…
Removal company turned up on time very socai ble did job with fun and expertly very happy with company
September 12, 2019
Unprompted review
Reply from buzzmove
Hi David, that's amazing news! We're very happy to hear you had such a great experience with our removal partners and thank you for taking the time to leave a review. Best, Phoebe {buzzmove
great service and found me a very good…
great service and found me a very good service to move my items to my new property at very short notice.
Much appriciated
September 12, 2019
Unprompted review
Reply from buzzmove
Hi Stacey, thank you for the kind feedback! We're so glad you enjoyed our service and we could help make your move as easy as possible. Best, Phoebe {buzzmove
Advertisement
Useful information
September 12, 2019
Unprompted review
Reply from buzzmove
Hi Chrissy, thank you for the kind feedback! We're so happy to hear that you found our service useful. Best, Phoebe {buzzmove
Good service with helpful team
It was a nice service specially with video evaluation that helps getting accurate quotes rather than listing your items and easily miss ones
September 12, 2019
Unprompted review
Reply from buzzmove
Hi Mohamed, thank you for the kind feedback! We've very happy to hear you enjoyed our video survey and we could provide you with an accurate quote for your move. Best, Phoebe {buzzmove
One quote which was astronomical and…
One quote which was astronomical and charged a premium of 50 percent more for weekend move. Ended up moving myself for a third of the price
September 12, 2019
Unprompted review
Reply from buzzmove
Hi Sean, I'm sorry to hear you were unhappy with the prices you were quoted. Regrettably as a third-party we have no direct influence over individual pricing, however I have ensured your feedback is passed on to your matched removal partners. Best, Phoebe {buzzmove
Two absolutely fabulous Polish workers…
Two absolutely fabulous Polish workers who were quick and efficient with my removal and put me at ease when my nerves were shredded at times. Also did my plumbing in of washing machine then I turned electrics off at mains and they connected my cooler, From the word go they got struck in.
Thank You Lads.
September 12, 2019
Unprompted review
Reply from buzzmove
Hi Robert, thank you for the great feedback! We're very happy to hear you had a great experience with your removal partners, we will pass on your comments to them. Best, Phoebe {buzzmove
Advertisement
Fantastic
Fantastic, would recommend. Great customer service and easy to book, minimal admin.
September 12, 2019
Unprompted review
Reply from buzzmove
Hi Lara, that's amazing to hear! We're so glad you enjoyed our customer service and we could help make your move as stress-free as possible. Thank you for the great feedback and recommendation! Best, Phoebe {buzzmove
Video survey good idea, but no follow ups - waste of time
Did the buzzmove video survey, which sounded like a good idea. Didn't receive any call backs or recommendations for shipping companies. Waste of time really...
September 12, 2019
Unprompted review
everything went well
September 12, 2019
Unprompted review
Reply from buzzmove
Hi Melissa, that's amazing news! We're so glad everything went smoothly, thank you for your kind feedback. Best, Phoebe {buzzmove
The gentleman that arranged my video…
The gentleman that arranged my video 'tour' of my household items to be moved was friendly and professional.
However, the third party that was used never provided a quote. I did check in and he said that he would look in to it, but never heard from anyone.
September 12, 2019
Unprompted review
Reply from buzzmove
Hi GF,
Firstly, thank you for taking the time to leave a review and letting us know about this.
Please accept our sincere apology for the inconvenience this has caused you, especially at such a stressful time.
At buzzmove, we work continuously to ensure all our customers receive their quotes as promised, therefore news of your experience has not gone without investigation. All of our removal partners are insured and accredited, so we take feedback like this very seriously and will be following up your lack of quotation directly with the necessary removal companies.
Should you require any help or assistance, please do not hesitate to reach out to us directly on 0800 060 8462.
Best,
Phoebe
Advertisement
Brilliant for big and small moves!
I had to move a couple of suitcases and boxes across the country and what could have been a stressful ordeal was made quick and easy for me by using buzzmove. It was also much cheaper than the other quotes that I received. The whole experience saved me a lot of stress, time and money and could not recommend more. The driver was very helpful. No complaints. Thank you!
September 12, 2019
Unprompted review
Reply from buzzmove
Hi Eleanor, thank you for the kind feedback! We're very happy to hear we could provide you with a competitive quote and help make your move as stress-free as possible. Good luck in your new home! Best, Phoebe {buzzmove
Brilliant service 🙌
Buzz move were brilliant. Quick, easy and very straightforward with a great aftercare service .
September 12, 2019
Unprompted review
Reply from buzzmove
That's amazing news! We're so happy to hear you enjoyed our service and we could help make your move as easy as possible. Thank you for taking the time to leave us a review! Best, Phoebe {buzzmove
Really useful service!
Really useful service!
Quick and simple to fill in the info then a handful of companies contacted us, provided quotes and we got ourselves moved.
August 28, 2019
Unprompted review
Reply from buzzmove
Hi Jonathan, that's amazing to hear! We're so glad you found our service useful and had such a good experience with our removal partners. Best, Phoebe {buzzmove
Simple and effective way of getting a…
Simple and effective way of getting a removal quote good service
August 28, 2019
Unprompted review
Reply from buzzmove
Hi Sarah, we're so happy to hear you enjoyed our service and we could find you a great quote for your move! Thank you for the kind feedback and good luck in your new place. Best, Phoebe {buzzmove
Advertisement
Very easy to deal with and we found a…
Very easy to deal with and we found a good company
August 27, 2019
Unprompted review
Reply from buzzmove
Hi Suzanne, thank you for your kind feedback! We're so happy to hear you enjoyed our service and had such a great experience with our removal partner. Best, Phoebe {buzzmove
Thank you for your help
August 27, 2019
Unprompted review
Reply from buzzmove
Hi Matt, we're very happy to have been a part of your moving experience! Thank you for choosing us :) Best, Phoebe {buzzmove
Great guys that done the move for me
Great guys that done the move for me, no damages and very helpful.
August 27, 2019
Unprompted review
Reply from buzzmove
Hi Steven, thank you for the kind feedback! We're very happy to hear you had a great experience with your removal partners. Best, Phoebe {buzzmove
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.