buzzmove 

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Rated 5 out of 5 stars

Two absolutely fabulous Polish workers who were quick and efficient with my removal and put me at ease when my nerves were shredded at times. Also did my plumbing in of washing machine then I turned... See more

Company replied

Rated 5 out of 5 stars

Beacon Park Removals Dartington. Family run business who really do take the burden of moving home on their shoulders. Fantastic team of professional dedicated guys and girls who work together seaml... See more

Company replied

Rated 1 out of 5 stars

This isn’t something I would normally put out there for the world to see however I believe its warranted, so this company doesn’t do to anyone else what It’s done to me. If there was a minus rating... See more

Rated 5 out of 5 stars

Fantastic Forward Thinking Service Found Buzzmove via Google and thought it was a really clever idea. You show an operator around via a FaceTime style app and they build quotes with appropriate f... See more

Company replied

Company details

  1. Shipping Company

Information provided by various external sources

buzzmove, our online price-comparison & booking service for moving, has so far enabled quicker, easier moves for over 300,000 customers. Simply enter some basic details to be matched straight away with our trusted and certified moving partners - making your house move as straightforward as booking your next holiday. Our industry-leading video app, buzzsurvey, connects home movers with fair, transparent quotes quickly and without hassle, thanks to a short video call. This revolutionary tech also lets our moving partners eliminate traditional overheads, improve efficiency and reduce their environmental impact.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Not professional at all, nothing received

I heard nothing back from anyone. Feels like a waste of time to me.

I didn't receive one quotation or phone call.

Not a professional outfit at all.

December 19, 2018
Unprompted review
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Reply from buzzmove

Hi Elliott,

Thank you for your review and for taking the time to speak to our Operations Manager regarding your quotations. Following this, we reached out to your matched removal partners individually to follow up with a set of quotes as a matter of urgency. I am sorry to hear that in the interim you have found an alternative moving solution elsewhere and offer our sincere apologies.

Please rest assured that lessons have been learnt from your situation and we will continue to work hard on improving the feedback loop with our partners to ensure our customers' quotes are provided, as promised, in a timely manner.

Regards,

Joe

{buzz Customer Services Manager

Rated 5 out of 5 stars

Very satisfied

Everything went really well. Very satisfied with the service

December 19, 2018
Unprompted review
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Reply from buzzmove

Hi Barbara, that's great to hear! Glad to hear your move went smoothly with your removal partner. Best, Joe {buzzmove

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Rated 5 out of 5 stars

Thanks for our move

Thanks for our move! The guys in London were very helpful and took control of packing, lifting everything heavy and didn't bat an eyelid when our things weren't packed as well as they could have been.

George was amazing and so patient - the storage space did not have everything ready for so he waited with us for an hour, even with his kids in the van! He then helped us to move everything in and was lovely about it.

Thank you very much!

December 18, 2018
Unprompted review
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Reply from buzzmove

Hi Megan and Jess, great to hear your removal partner went above and beyond! We'll make sure your feedback is passed on to George and the team. Best, Joe {buzzmove

Rated 2 out of 5 stars

Hmmm not brilliant but thank goodness for amazing friends

I hired two men and a van. Got two of my strong friends to help unload and pack the van at the old house, and three other friends to help unload the van at the new house. One of the men, who was also the driver, was helpful, but his friend/ colleague was always on his phone watching videos and calling people. He wasn't really there. The van was smaller than stated as they said they had experienced a problem with their usual van and had borrowed another one, and after dark there was no light inside the van. I found myself in the ridiculous situation of having to peer at the back of the van to see whether they had loaded the drawers correctly into the furniture using a torch. Without my five friends to help load and unload it would not have happened so smoothly or quickly; eventually we did overrun. One of my friends did the bulk of the loading and unloading, including most of the stair climbing. I feel as it was paid per hour there wasn't much motivation to get the job done quickly by the two men, and one of them was really not interested.

December 14, 2018
Unprompted review
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Reply from buzzmove

Hi W,

Thank you for taking the time out to leave feedback.

I was very concerned to hear about your experience and can appreciate the upset caused.

It goes without saying that we expect our removal partners to be as professional as possible, however the behaviour described of the driver's mate on the job is unacceptable. Whether a mover charges an hourly or fixed rate, we expect our removal partners to ensure that items are loaded and unloaded as swiftly as possible. Please accept my apologies for what was a protracted process through no fault of your own.

While it is of little consolation for the experience, rest assured that I have personally spoken with the business owner and brought this to their attention, and they will be carrying out a formal review with the driver's mate from the day.

I am sorry to have learned of your poor experience and hope we have the opportunity to restore your faith in our move booking process, should you wish to move in the future.

Best regards,

Joe

{buzz Customer Services Manager

Rated 5 out of 5 stars

The guys arrived on time and they was…

The guys arrived on time and they was very polite. They was also very patience as we was still packing, dismounting bed and computer desk.

December 14, 2018
Unprompted review
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Reply from buzzmove

Hi Katrina, thanks for the great feedback. We will make sure this is passed to the movers! Best, Joe {buzzmove

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Rated 5 out of 5 stars

Great service

Great service, found highly reputable movers through buzz move. Recommend using them

December 14, 2018
Unprompted review
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Reply from buzzmove

Hi Lianne, we really appreciate the recommendation. Best, Joe {buzzmove

Rated 5 out of 5 stars

Very prompt

Very prompt, hard working and friendly movers

December 14, 2018
Unprompted review
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Reply from buzzmove

Thank you for your feedback, much appreciated. Best, Joe {buzzmove

Rated 5 out of 5 stars

Moving across London

Driver was on time and very pleasant! Good conversation the whole drive :) would definitely use him again for any move!

December 14, 2018
Unprompted review
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Reply from buzzmove

Hi Carmen, that's great to hear. We'll make sure to pass this on. Best, Joe {buzzmove

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Rated 1 out of 5 stars

Worse service ever

Worse service ever. Took a video survey and then we never heard from them.

December 14, 2018
Unprompted review
buzzmove logo

Reply from buzzmove

Hi Nick, thank you for taking the time out for my call.

We have reviewed your survey transfer and can see that this was accessed by two of your matched partners for quotations. I am sorry that despite this confirmation, you were not contacted directly to advise on the price points for your move. Please rest assured we have followed up with the movers directly on this.

Should you wish to take us up on the offer of a finding a mover for your upcoming relocation, please do not hesitate to reach out and we will make the necessary arrangements for you.


Best regards,

Joe

{buzz Customer Services Manager

Rated 4 out of 5 stars

Thank you buzz was so helpful

Thank you buzz was so helpful. You found good selection of removal teams the guys I chose were great very professional and had working. Thanks again would recommend this service to anyone.

December 14, 2018
Unprompted review
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Reply from buzzmove

Thanks for the great feedback Sue. Best, Joe {buzzmove

Rated 5 out of 5 stars

Excellent service

The team turned up an hour before booking which was brilliant. They also arrived with a larger vehicle then expected to make sure they got everything on board. The team where professional all the way. I would recommend them to anyone.

December 14, 2018
Unprompted review
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Rated 5 out of 5 stars

Easy to compare quotes

December 14, 2018
Unprompted review
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Reply from buzzmove

Hi Kev, happy to hear we made comparing quotes easy for you. Best, Joe {buzzmove

Rated 5 out of 5 stars

Fantastic Forward Thinking Service

Fantastic Forward Thinking Service

Found Buzzmove via Google and thought it was a really clever idea. You show an operator around via a FaceTime style app and they build quotes with appropriate firms. The operator was friendly and polite and the whole process took around 20 minutes at a convenient time. The firm found was fantastic as well.

We probably didn't get the best of the app or the best priced removals firm but that is only due to our move was very last minute but if you've got a better time frame - I would easily recommend their service.

December 14, 2018
Unprompted review
buzzmove logo

Reply from buzzmove

Hi Jonathan, really appreciate your kind feedback and am glad to hear we made the process as easy as possible for you within the time frame. Best, Joe {buzzmove

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