canada.hudsonreed.com 

lack of knowledge and experience led me to purchase the wrong item. Hopefully they accept my return.

Best products at a very good price .The site was easy to use and was delivered within three days . will be my first choice for bathroom and heating ,even before going to Home depot or Lowes.

Honest and forthcoming. Thanks. Great company to deal with.

Problem not solved.

Wrong parts sent. Ineffective service.. problem not solved. I will be replacing this unit and will not be using Hudson Reed again.

Ordered shower benches for a project we are doing. Excellent product price and delivery! Were here in 3 days! Thanks Hudson Reed!

Customer Service is not as polite as I've become accustomed to in Canada. Person did not allow me to finish sentences before interrupting and jumping to conclusions without hearing the whole story.

Shower valve failed within four years -- only two year warranty on this item. The cost of replacement is much (!!) more expensive than similar items from competitors. Valves in my other showers last for decades without replacement but this one from Hudson Reed is the only one that ever failed. Charging over $80 for replacement and shipping is a rip-off. Also, I had to pay duties, brokerage fees, etc. to have it replaced (shipped from the US!!!).

I don't think buying from Hudson Reed makes sense and will most likely purchase from well knows Canadian/US manufacturers.

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This is a very good example of your sub-standard customer care:

It was nice of you, Emma, to reply, but you left me a non-toll free number IN THE UNITED KINGDOM!! Do you really expect me to call overseas and pay for the call just to explain why I'm not satisfied with your warranty policy! How about Hudson Reed doing a bit more to earn trust and possible repeat business.

I needed a specific part and customer service could not have been better! The part was shipped and arrived super quick! Much appreciated!

Mailing address was not correct causing extra delay and hassle to get the product. No double checking of this pertinent was done at order placement.
Everything else was better than I expected

The product is great but the packaging terrible, non existant should I say. I received a glass shelf that was chipped at the edge because of the lack of care with the wrapping. A simple bubble wrap piece around the shelf would have do the trick. All the parts were moving freely knocking one each other in the box. I turned the damaged side to face the wall and I made it work but it could have been much worst.
I took a picture and would be happy to send it to you if you wish.

Ordering from website and paying with visa is a nightmare. Called Hudson Reed and advised that an online order has to be under $2,000. Adjusted order and website still refused order. Called Visa and they advised due to fraud on this website, Visa blocks transactions. With Visa security on the phone, tried to order again. Visa released transaction but Hudson Reed blocked it for too many retries. We are a company trying to purchase and install products in a timely manner but the online purchasing process is onerous. Too bad because products and delivery are excellent.

Excellent, excellent product
You won't be disappointed by the quality of the goods delivered. Over the years I have ordered 5 radiant towel warmers and a radiator. Everything has always arrived in perfect condition. A minor delay at Canada customs but, as promised, swift delivery. I want to thank Hudson Reed for an excellent shopping experience, always.

Great selection, great product, great shipping and tracking and easy install with parts provided. This is my 3rd purchase for our 100 year old historic house and they have all worked beautifully.

I made the mistake of ordering something wrong. Hey I’m human we all do it.So I decided to return it. Not a easy process or cheap. It was my fault so I’ll suck it up. But when I tried to order the new parts things went south. I paid with my visa which was processed. They put my order on hold asked for my drivers licence to confirm my addresss did a credit check with out my consent super shady. Refused to ship my product and keep telling me to call back. That’s not the customer service they claim nor the free shipping they state I had to argue for free shipping. Hate to see what would happen if I have a warranty issue :(

Great company, fast delivery, except if you want to return an item. Ordered a few items and wanted to return one. They insisted that I would have to return all! to get the refund. Doesn’t make sense. Did not hear back from them when I explained that I would have to remove the parts that were installed and then re-order them again without the part I didn’t require. Would not deal with this company again!

When the piece I wanted wasn't available they suggested an alternative. It's great, and arrived one day later

Beautiful product and even more beautifully constructed