Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early... See more
canada.hudsonreed.com
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See what reviewers are saying
Not connected yet, but product looks excellent. Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to cont... See more
Purchased a 12" wall mount rain shower and 6 jet massage spa with an extension arm for extra rinse. Arrived quickly, very good quality product. Several pieces and not installed, instructions included... See more
We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid... See more
Company replied
Company details
Written by the company
Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Hudson Reed takes great pride in the quality of its customer service, offering secure payments, a no-quibble, guaranteed 30-day returns policy, free delivery on all orders, UPS or FedEx tracking on all orders, delivery guaranteed within 3-5 working days of the order being placed.
Contact info
Unit 1 & 2 Dawson Court, BB11 5UB, Burnley, United Kingdom
- 1-877-778-8460
- social_can@hudsonreed.com
- canada.hudsonreed.com
Your web site was easy to navigate
Your web site was easy to navigate. Checking out was simple and easy to do. The product appeared at our door well in advance of what your delivery schedule stated. Installation was easy. My kitchen is warm once again I am very happy. Thank you

Reply from canada.hudsonreed.com
2nd purchase for bathroom projects …
2nd purchase for bathroom projects both occasion very satisfied with quality of products and speed of service
Awesome fast shipping
Awesome fast shipping! No hassle warranty replacements.

Reply from canada.hudsonreed.com
Item arrived quickly and am happy that …
Item arrived quickly and am happy that it appears to be of great quality. Looks beautiful amd was easy to install.
Hudson Reed is by far the best customer …
Hudson Reed is by far the best customer service organization I have dealt with in a very long time. I had s problem with the wrong product being delivered but it was handled proffessionaly and I received the correct product within days. Service Representatives were excellent and I received constant feedback from Customer Services and communications about my order including real time shipping information via Federal Express. Thank you Hudson Reed for a great product and first class service ... regards Peter Makin
My first order and I was very pleased with my experience.
I had to contact the consumer services for a change in my orders and they were very helpful. My items arrived quickly and well protected.
I haven’t installed the product yet so …
I haven’t installed the product yet so I am reserving the fifth star until the shower is in and working. So far the service (I had lots of questions before purchasing) has been excellent. The price is good and delivery was fast. Although not installed yet the product appears as advertised, and has that quality feel. It doesn’t feel like a plastic “made in China” piece.
So far so good
Jim
Great quick service
Great quick service, not installed yet but love what I see. Feels like quality, next step is to see how it performs after installation.
This is the best customer service that …
This is the best customer service that I have received from any company in at least 10 years. My very expensive shower panel had damaged packaging upon arrival. There was no apparent damage to the unit but about 3 weeks later when our shower renovation was complete we noticed a slight bend in the frame when we went to install it. I notified Hudson Reed and I was given a choice of immediate delivery of a new unit or a more than acceptable discount if we chose to keep it. During the same phone call I spoke with and was advised by one of their technicians regarding an install question. The entire call took less than 10 minutes.
Received the product and installed it
Received the product and installed it, everything working great!
Hi there.
Hi there.
All was great and towards the beginning of rad installation I discovered one of the largest units was slightly damaged during delivery, I'll post the response as I receive it, other then that the rads are great.
Thanks
John
Great product
Received my item very quickly
Received my item very quickly!
I paid duty fees write back to company cause the delevery fees were suppose to cover them all.
I send the duty bill and got immediate refund!
Item looks amazing!
Poor warranty + premature failure...
Very fast delivery and friendly personnel, BUT
Warranty is poor for such expensive products, no wonder they do not describe it much on their website.
I experienced a valve failure after 3 years (too short a time for a ceramic cartridge valve that is supposed to last for decades/lifetime), warranty was over and I had to pay for a new valve. It sucks.

Reply from canada.hudsonreed.com
This isn't the first time I've …
This isn't the first time I've purchased from Hudson Reed. Service is great and shipping is fast. Would definitely recommend this place.
Great company!
Great company products and great prices , ships fast and exactly what we ordered
must say your team is excellent from …
must say your team is excellent from keeping their promises and prompt replies
Keep it up
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