canada.hudsonreed.com 

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Rated 4 out of 5 stars

Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early... See more

Rated 5 out of 5 stars

Not connected yet, but product looks excellent. Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to cont... See more

Rated 5 out of 5 stars

Purchased a 12" wall mount rain shower and 6 jet massage spa with an extension arm for extra rinse. Arrived quickly, very good quality product. Several pieces and not installed, instructions included... See more

Rated 5 out of 5 stars

We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store
  3. Boiler and Heating Service
  4. Interior Designer
  5. Plumber

Written by the company

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Hudson Reed takes great pride in the quality of its customer service, offering secure payments, a no-quibble, guaranteed 30-day returns policy, free delivery on all orders, UPS or FedEx tracking on all orders, delivery guaranteed within 3-5 working days of the order being placed.


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Rated 5 out of 5 stars

Your web site was easy to navigate

Your web site was easy to navigate. Checking out was simple and easy to do. The product appeared at our door well in advance of what your delivery schedule stated. Installation was easy. My kitchen is warm once again I am very happy. Thank you

December 31, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Helen,

Thank you for taking the time to post this 5* review.

We are happy that we have been able to meet you expectations and look forward to your return custom.


Kindest Regards


HudsonReed Team

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Rated 5 out of 5 stars

great product great service

December 21, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Leo,

Thank you for taking the time to post your 5* review.

We really appreciate your feedback and look forward to your return custom.


Kind Regards

HudsonReed Team

Rated 5 out of 5 stars

Awesome fast shipping

Awesome fast shipping! No hassle warranty replacements.

December 21, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Ulrich,

Thank you for taking the time to post your 5* review.

We really appreciate your feedback and look forward to your return custom.


Kind Regards

HudsonReed Team

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Rated 5 out of 5 stars

Hudson Reed is by far the best customer …

Hudson Reed is by far the best customer service organization I have dealt with in a very long time. I had s problem with the wrong product being delivered but it was handled proffessionaly and I received the correct product within days. Service Representatives were excellent and I received constant feedback from Customer Services and communications about my order including real time shipping information via Federal Express. Thank you Hudson Reed for a great product and first class service ... regards Peter Makin

December 17, 2017
Unprompted review
Rated 4 out of 5 stars

I haven’t installed the product yet so …

I haven’t installed the product yet so I am reserving the fifth star until the shower is in and working. So far the service (I had lots of questions before purchasing) has been excellent. The price is good and delivery was fast. Although not installed yet the product appears as advertised, and has that quality feel. It doesn’t feel like a plastic “made in China” piece.
So far so good

Jim

December 15, 2017
Unprompted review
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Rated 5 out of 5 stars

This is the best customer service that …

This is the best customer service that I have received from any company in at least 10 years. My very expensive shower panel had damaged packaging upon arrival. There was no apparent damage to the unit but about 3 weeks later when our shower renovation was complete we noticed a slight bend in the frame when we went to install it. I notified Hudson Reed and I was given a choice of immediate delivery of a new unit or a more than acceptable discount if we chose to keep it. During the same phone call I spoke with and was advised by one of their technicians regarding an install question. The entire call took less than 10 minutes.

December 13, 2017
Unprompted review
Rated 5 out of 5 stars

Hi there.

Hi there.
All was great and towards the beginning of rad installation I discovered one of the largest units was slightly damaged during delivery, I'll post the response as I receive it, other then that the rads are great.
Thanks
John

December 12, 2017
Unprompted review
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Rated 5 out of 5 stars

Received my item very quickly

Received my item very quickly!
I paid duty fees write back to company cause the delevery fees were suppose to cover them all.

I send the duty bill and got immediate refund!

Item looks amazing!

December 11, 2017
Unprompted review
Rated 3 out of 5 stars

Poor warranty + premature failure...

Very fast delivery and friendly personnel, BUT
Warranty is poor for such expensive products, no wonder they do not describe it much on their website.
I experienced a valve failure after 3 years (too short a time for a ceramic cartridge valve that is supposed to last for decades/lifetime), warranty was over and I had to pay for a new valve. It sucks.

December 9, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Patrice,

I am very sorry that your product was out of warranty when the issue you had occurred.

We do clearly state on our websites that our valves hold a warranty of 1 year.

I apologise you did not see or notice this.

Kindest Regards
Emma

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Rated 5 out of 5 stars

Great company!

Great company products and great prices , ships fast and exactly what we ordered

December 5, 2017
Unprompted review

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