canada.hudsonreed.com 

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Rated 4 out of 5 stars

Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early... See more

Rated 5 out of 5 stars

Not connected yet, but product looks excellent. Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to cont... See more

Rated 5 out of 5 stars

Purchased a 12" wall mount rain shower and 6 jet massage spa with an extension arm for extra rinse. Arrived quickly, very good quality product. Several pieces and not installed, instructions included... See more

Rated 5 out of 5 stars

We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store
  3. Boiler and Heating Service
  4. Interior Designer
  5. Plumber

Written by the company

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Hudson Reed takes great pride in the quality of its customer service, offering secure payments, a no-quibble, guaranteed 30-day returns policy, free delivery on all orders, UPS or FedEx tracking on all orders, delivery guaranteed within 3-5 working days of the order being placed.


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Rated 3 out of 5 stars

Rosier came really quickly

Rosier came really quickly. Good pricing.

November 1, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello,

Thank you for your feedback.

I am pleased to see that you are happy with the speed of your delivery and the price of your order. If there is anything further that you require our help with please do not hesitate to contact us.

Kind Regards

HudsonReed

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Rated 1 out of 5 stars

I would give zero if possible

I would give zero if possible. I placed my order and was told all parts were in stock only receive an email a couple of days later indicating my order had not shipped due to back order parts. I had asked the order to be expedited since time sensitive. My order was shipped via truck and arrived 10 days later. The back order parts arrived a couple of days later but the order was incomplete. I asked for the missing parts to be expedited yet again and after receiving the tracking info the package was again shipped via truck.

I don't not recommend Hudson Reed nor will I purchase their products again.

October 27, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello,

Please accept my apologies for all the issues that you have had with your order.

I understand that you have had severe delays in the shipping of your item and that you are still waiting for part of your order to arrive, I can confirm that this is something that I will be looking into and will be in contact once I have further information for you.

Kind Regards
Enette

Rated 5 out of 5 stars

Fantastic

Wow! Beautiful heaters, top notch service and warp speed shipping. So happy with our purchase! Cheers Hudson Reed!

October 26, 2017
Unprompted review
Rated 5 out of 5 stars

Truly Outstanding Service - A Cut Above!

We purchased our first Hudson Reed shower panel a little bit ago and unfortunately experienced a leak. Upon contacting customer service, we spoke to a gentleman named Suheb who was more than fantastic. He was incredibly knowledgeable, addressed our concerns expeditiously, and facilitated a replacement panel to be shipped overseas to us under warranty within less than 12 hours from me emailing him with this request!! I wish all companies had such high caliber customer service and commitment to quality behind their products. We will be customers for life!! Thank you!

October 25, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Hemi,

Thank you for taking the time to post this 5* review.

Thank you very much for your positive feedback. We are very happy to hear your order has arrived and everything is OK. We will look forward to your custom again in future.


Kindest Regards

HudsonReed Team

Rated 1 out of 5 stars

Package was almost destroyed

The package that was delivered was ripped and crushed. So far, it appears that the shower column was not damaged, but we will not know until it is installed in December. I would not recommend taking a chance on the packaging or delivery service that Hudson Reed uses. I would not buy from them again.

October 24, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Laura,

Thank you for taking the time to leave this review.

We are very sorry that you have received your order in the condition it was received.

We can only assume that the damage to the outer packaging has occurred during transit with the carriers. We would recommend given the damage to the outer packaging that you check the order.

If the order has sustained any damage please contact that and we can arrange for a replacement to be sent to you.

As a company, we pride ourselves on ensuring that each customer receives the best service that we can provide.

We have sent an email to your email to request images of the condition the order was received then we can investigate this with the carriers.


Kindest Regards

HudsonReed Team

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Rated 4 out of 5 stars

Very good customer service

Very good customer service, they applied a discount on request after the transaction since I forgot to put it in during the online shopping process. The price of products is better than you will find elsewhere for comparable products. The only fault I could find is that there is always at least one item in a package of high quality chromed brass plumbing fixtures and fittings that is made of cheap chromed ABS. The material of these items are disclosed in the listing and if you are paying attention you’ll know what you are getting. It makes no sense to me that you would pay a plumber to permanently install something that will likely break quickly. This is the second purchase from Hudson Reed where this was the case. Thankfully, they were not critical parts (shower arm, shower elbow) that I could source at better quality elsewhere but still a hassle to have to do so after the fact. Overall I would still say the purchase was a good value for money

October 23, 2017
Unprompted review
Rated 5 out of 5 stars

Love the new radiator

Love the new radiator! It shipped quickly and was packaged well. Seamless experience. Thsnk you.

October 23, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Customer,

Thank you for taking the time to post this review.

Thank you for your feedback. We are very happy to hear your order has arrived and everything is OK. We will look forward to your custom again in future.


Kindest Regards

HudsonReed Team

Rated 5 out of 5 stars

The unit I received was high quality

The unit I received was high quality, and it arrived very quickly. The only suggestion I would make would be to include some install instructions, just to ensure that things go as smoothly as possible.

October 18, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Jamie,

Thank you for taking the time to post this 5* review.

Thank you for your feedback. We are very happy to hear your order has arrived and everything is OK. We will look forward to your custom again in future.

Kindest Regards

HudsonReed Team

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Rated 5 out of 5 stars

A Very Happy Customer!

I ordered on Tuesday and they showed up on Friday! They were packed really well. I've already recommended them to 2 people who have radiators!

October 18, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Bridget,

Thank you for taking the time to post this 5* review.

Thank you for your feedback. We are very happy to hear your order has arrived and everything is OK. We will look forward to your custom again in future.


Kindest Regards

HudsonReed Team

Rated 5 out of 5 stars

Great choices for radiant heating.

Great choices for radiant heating.
The towel rail I ordered arrived very quickly. Well packaged, no damage.
This is a great company to purchase from.
Thank you employees of Hudson Reed for your great service and product

October 18, 2017
Unprompted review
Rated 5 out of 5 stars

I am a contractor and I bought a shower …

I am a contractor and I bought a shower seat for 300$ and the same exact product at Taps they asked for 750$+ taxes .Delivery was within 5 days the way they said. I will buy from them all my accessories,

October 16, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello George.

Thank you for your feedback.

We are very happy to hear your order has arrived and everything is OK.

We will look forward to your custom again in future.

Kindest Regards
Emma

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Rated 4 out of 5 stars

Only complaint is that there were no …

Only complaint is that there were no installation instructions included.

October 14, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Erik,

Thank you for taking the time to post your review.

As we are a paperless company but we do supply installation guides for the products online. Please enter the product code for the product in the search bar and under help and advise you can obtain an installation guide.


Kindest Regards

HudsonReed Team

Rated 5 out of 5 stars

Love my tubfiller

Love my tubfiller. Very solid and good quality. Excellent customer service. Very quick delivery.

October 11, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Christina,

Thank you for taking the time to leave your 5* review.

We are happy that you are pleased with the order and delivery. We appreciate your positive feedback.


Kindest Regards

HudsonReed Team

Rated 5 out of 5 stars

ordered a product but one slat of the …

ordered a product but one slat of the shower seat we ordered was split. Called the company, they were excellent. Only wanted the one slat replaced but they replaced the entire shower seat and sent it to us very quickly. Can't say anything but good about this company.

October 9, 2017
Unprompted review

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