canada.hudsonreed.com 

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Rated 4 out of 5 stars

Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early... See more

Rated 5 out of 5 stars

Not connected yet, but product looks excellent. Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to cont... See more

Rated 5 out of 5 stars

Purchased a 12" wall mount rain shower and 6 jet massage spa with an extension arm for extra rinse. Arrived quickly, very good quality product. Several pieces and not installed, instructions included... See more

Rated 5 out of 5 stars

We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store
  3. Boiler and Heating Service
  4. Interior Designer
  5. Plumber

Written by the company

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Hudson Reed takes great pride in the quality of its customer service, offering secure payments, a no-quibble, guaranteed 30-day returns policy, free delivery on all orders, UPS or FedEx tracking on all orders, delivery guaranteed within 3-5 working days of the order being placed.


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Rated 5 out of 5 stars

What more could you ask for?

Product was ordered on a Friday and received the very next Monday. No damages. Product was of good quality and exactly as described in the website. What more could you ask for?

October 6, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Rejean,

Thank you for the brilliant 5* review.

As a company we pride ourselves on ensuring that each customer receives the best service we can provide.

We are very pleased that you are happy with your purchase and the service received. We look forward to seeing you again in the future.


Kindest Regards

HudsonReed Team

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Rated 5 out of 5 stars

5 stars

5 stars. Unbelievable prompt delivery of 3 days when one considers the ordered product came from Great Britain as was delivered to a small town in British Columbia Canada. Also, the purchased product is of superior quality.

October 4, 2017
Unprompted review
Rated 5 out of 5 stars

Nice products

Nice products, extremly fast shipping.

October 4, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Charles,

Thank you for taking the time to post your 5* review.

We are very happy that you are pleased with your order and service.


Kindest Regards


HudsonReed Team

Rated 5 out of 5 stars

Outstanding quality and service

I live in Muskoka Canada. I could not find what I wanted locally and found exactly what I wanted online at the Hudson Reed site. I got a great deal with a on sale product which was delivered to my home in four days!!! Not a week like the webpage said. The amount I paid was precisely what I was charged at the checkout, no duties, no delivery charges. The product was very high quality, metal, and extremely durable and just what I had hoped it would be. I am having it installed in the next two weeks, and cant wait to see how beautiful and functional it is in action. What I really liked was its not plastic covered with chrome finish, its the real deal, solid metal and made to last. You cant fake quality. Don't hesitate to buy from this company, I'm sure you will be as happy as i am.

October 3, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Janet,

Thank you for the brilliant 5* review.

As a company we pride ourselves on ensuring that each customer receives the best service we can provide. We are very pleased that you are happy with your purchase and the service received.

We look forward to seeing you again in the future.



Kindest Regards


HudsonReed Team

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Rated 5 out of 5 stars

Floor mounted tub shower faucet

Floor mounted tub shower faucet. Placed the order and received my item 3 or 4 days later. Excellent quality. Very happy with my purchase.

October 1, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Enid,


Thank you for taking the time to leave your 5* review.

We appreciate your positive feedback and are happy that you are pleased with the service you have received.


Kind Regards

HudsonReed Team

Rated 4 out of 5 stars

Good product value

Good product quality, rapid delivery, communications. Some issues with damaged goods on arrival but quickly resolved. Better shipping packaging should be considerd.

September 29, 2017
Unprompted review
Rated 5 out of 5 stars

Very easy to order on line

Very easy to order on line. I had a question about the
product I was ordering so I contacted a sales rep.
and he was very good, answering all my questions.
The product arrived quickly and was well package. I
was impressed with the quality of the shower heads.
Two thumbs up from me.

September 28, 2017
Unprompted review
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Rated 4 out of 5 stars

Great Service

service and support from Hudson Reed is amazing. I was actually able to talk to a person who solved my concerns.
Great Company

September 28, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello,

Further to our conversation, I can confirm that you have received all the parts needed to install the shower. Thank you for sending me the photos of the packaging, I will pick the problems up with our warehouse in the US.

If you need any help installing your shower, don't hesitate to call us.

Regards
Andrew
Hudson Reed

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Rated 5 out of 5 stars

Great customer service.

After having an issue with my order and letting them know through a review, they very promptly contacted me and resolved the issue. From this experience, yes, I would recommend this company to others in the future.

September 27, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello,

Thank you for your time on the telephone with me today.

I was sorry to learn of the issues that you have had whilst trying to get this matter resolved and I was only too pleased to be able to assist you with this.

If you do have any further issues then please do not hesitate to contact us.

**UPDATE 28/09/2017**

I have looked into your account and can see that your refund is now showing processed back to you. Please allow until tomorrow for this to show in your account if this is not showing already.


Kind Regards
Enette

HudsonReed

Rated 5 out of 5 stars

No issues

No issues. I purchased two hydronic towel warmers and they were delivered very promptly. Packaging was good and no damages.
I will do business with them again.

September 26, 2017
Unprompted review
Rated 1 out of 5 stars

Package arrived from UPS last night

Package arrived from UPS last night. When I opened the door the delivery person was driving away. The box was damaged in multiple spots with gaping holes. There is no mounting bracket or hardware. The plastic cowling is wedged open. What a piece of crap you guys sent me. Now I have to figure out how to send it back. What a pain in the ads has been dropped at my doorstep.

September 26, 2017
Unprompted review
canada.hudsonreed.com logo

Reply from canada.hudsonreed.com

Hello,

Thank you for your time on the telephone with me tonight, it was a pleasure speaking with you.

I am sorry that you have stated further issues with the delivery and the charges that you were asked to pay by the carriers, like discussed, this is something that you should not have been charged and once you find the information out that we discussed, please forward that to me so that I can get this looked into.

Regarding the damaged item that you received, I am happy for you to dispose of this and I will keep a track of your new item to make sure that the delivery goes OK for you.


Kind Regards
Enette

HudsonReed

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Rated 5 out of 5 stars

I ordered a wall mounted hydronic towel …

I ordered a wall mounted hydronic towel rack on Sunday night and received it by Tuesday before noon (UK to British Columbia, Canada). The shipping was fantastic! The packaging was good and looked robust.
I haven't opened the package yet to inspect the towel rack but I'm sure it will be as good as it looks on their website. I will follow up with more of a review shortly.

September 26, 2017
Unprompted review
Rated 5 out of 5 stars

Fast,very fast

Fast,very fast, beside your demand of a copy of a bill of mine to reconfirm my adress again althought you already have all and more of my info so??? but again very fast and beyong my wildest expectations, thank again Claude Mailloux from Ville Lasalle,Montreal,Canada

September 21, 2017
Unprompted review
Rated 2 out of 5 stars

communication at time of delivery was …

communication at time of delivery was lacking, no one contacted me at time of delivery, just dropped off in front hall. If I was present I could have informed them the missing 3rd package. the packaging was falling apart.

the missing package told over 2 days to received.

Also, I realized the valves are different for the two rads, one is the modern one with lever and the other is the traditional look.

Would prefer they both matched

September 21, 2017
Unprompted review
canada.hudsonreed.com logo

Reply from canada.hudsonreed.com

Hello,

Thank you for your feedback.

After speaking to you on the telephone it was confirmed that your first delivery was made and that it was signed for by a person who you was aware of and that they were the ones who did take the delivery in for you.

However, after speaking to you about your first delivery I was not made aware that your order was delivered with damage to the box. I will contact you privately to discuss this situation further.

I am sorry for the delay with the second parcel and the inconvenience that this did cause to you, again, this is something that I will discuss with you once I telephone you.

Thank you for your continued patience in this matter.

Kind Regards
Enette

HudsonReed

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