Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early... See more
canada.hudsonreed.com
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See what reviewers are saying
Not connected yet, but product looks excellent. Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to cont... See more
Purchased a 12" wall mount rain shower and 6 jet massage spa with an extension arm for extra rinse. Arrived quickly, very good quality product. Several pieces and not installed, instructions included... See more
We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid... See more
Company replied
Company details
Written by the company
Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Hudson Reed takes great pride in the quality of its customer service, offering secure payments, a no-quibble, guaranteed 30-day returns policy, free delivery on all orders, UPS or FedEx tracking on all orders, delivery guaranteed within 3-5 working days of the order being placed.
Contact info
Unit 1 & 2 Dawson Court, BB11 5UB, Burnley, United Kingdom
- 1-877-778-8460
- social_can@hudsonreed.com
- canada.hudsonreed.com
What more could you ask for?
Product was ordered on a Friday and received the very next Monday. No damages. Product was of good quality and exactly as described in the website. What more could you ask for?

Reply from canada.hudsonreed.com
5 stars
5 stars. Unbelievable prompt delivery of 3 days when one considers the ordered product came from Great Britain as was delivered to a small town in British Columbia Canada. Also, the purchased product is of superior quality.

Reply from canada.hudsonreed.com
Very good experience.
Outstanding quality and service
I live in Muskoka Canada. I could not find what I wanted locally and found exactly what I wanted online at the Hudson Reed site. I got a great deal with a on sale product which was delivered to my home in four days!!! Not a week like the webpage said. The amount I paid was precisely what I was charged at the checkout, no duties, no delivery charges. The product was very high quality, metal, and extremely durable and just what I had hoped it would be. I am having it installed in the next two weeks, and cant wait to see how beautiful and functional it is in action. What I really liked was its not plastic covered with chrome finish, its the real deal, solid metal and made to last. You cant fake quality. Don't hesitate to buy from this company, I'm sure you will be as happy as i am.

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Floor mounted tub shower faucet
Floor mounted tub shower faucet. Placed the order and received my item 3 or 4 days later. Excellent quality. Very happy with my purchase.

Reply from canada.hudsonreed.com
I ordered a part online and the process …
I ordered a part online and the process was painless and seamless and very effective.
Thanks very much to Hudson Reed.
Jane
Good product value
Good product quality, rapid delivery, communications. Some issues with damaged goods on arrival but quickly resolved. Better shipping packaging should be considerd.
Very easy to order on line
Very easy to order on line. I had a question about the
product I was ordering so I contacted a sales rep.
and he was very good, answering all my questions.
The product arrived quickly and was well package. I
was impressed with the quality of the shower heads.
Two thumbs up from me.
Great Service
service and support from Hudson Reed is amazing. I was actually able to talk to a person who solved my concerns.
Great Company

Reply from canada.hudsonreed.com
Very happy with the speed of our …
Very happy with the speed of our delivery. Thank you
Product was delivered on time.
Great customer service.
After having an issue with my order and letting them know through a review, they very promptly contacted me and resolved the issue. From this experience, yes, I would recommend this company to others in the future.

Reply from canada.hudsonreed.com
Beautiful rads delivered in days
Beautiful rads delivered in days, easy to install
No issues
No issues. I purchased two hydronic towel warmers and they were delivered very promptly. Packaging was good and no damages.
I will do business with them again.
Package arrived from UPS last night
Package arrived from UPS last night. When I opened the door the delivery person was driving away. The box was damaged in multiple spots with gaping holes. There is no mounting bracket or hardware. The plastic cowling is wedged open. What a piece of crap you guys sent me. Now I have to figure out how to send it back. What a pain in the ads has been dropped at my doorstep.

Reply from canada.hudsonreed.com
I ordered a wall mounted hydronic towel …
I ordered a wall mounted hydronic towel rack on Sunday night and received it by Tuesday before noon (UK to British Columbia, Canada). The shipping was fantastic! The packaging was good and looked robust.
I haven't opened the package yet to inspect the towel rack but I'm sure it will be as good as it looks on their website. I will follow up with more of a review shortly.
Fast,very fast
Fast,very fast, beside your demand of a copy of a bill of mine to reconfirm my adress again althought you already have all and more of my info so??? but again very fast and beyong my wildest expectations, thank again Claude Mailloux from Ville Lasalle,Montreal,Canada
communication at time of delivery was …
communication at time of delivery was lacking, no one contacted me at time of delivery, just dropped off in front hall. If I was present I could have informed them the missing 3rd package. the packaging was falling apart.
the missing package told over 2 days to received.
Also, I realized the valves are different for the two rads, one is the modern one with lever and the other is the traditional look.
Would prefer they both matched

Reply from canada.hudsonreed.com
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