Courier had a bit of an issue, Canadian Spa stepped in and arranged a fast re-delivery. The product is excellent, with a unique sloping profile so it doesn't trap rainwater. Also nearly £100 cheaper... See more
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Communication at every stage was great, also simplicity of ordering, and the delivery team were great. Would highly recommend Canadian Spa. And of course over the moon about our new hot tub!
Company replied
Unable to purchase a bundle which included steps and chemicals but happy with price and quality of the product . Easy to set up although struggling to get water right . However it has not stopped us... See more
Company replied
Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... See more
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Company details
About Canadian Spa
Written by the company
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Contact info
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service!
May 2, 2024
Canadian spa are perfect
I would recommend Canadian spa saunas to anybody. The customer service was good. The knowledge of the sales person was brilliant and if you have health problems i.e. fibromyalgia. The infrared sauna with chromotherapy is perfect for you!
May 9, 2024
First class after sales service
The after sales service with Canadian spa is 2nd to none I spoke to Kerry on the phone and he talked me through the Process of repairing my spa.
First class service
April 30, 2024
Price and quality were good
April 28, 2024
I was not happy when I reached was told…
I was not happy when I reached was told no pump in stock, so they took from other hot tub other wise not bad service.
April 29, 2024
Incorrect pump supplied twice
April 29, 2024
Very helpful and efficient.
May 3, 2024
Poor service - v unhappy. Rip off prices
Poor service. Paid £225 for health check that involved 15 mins of work and turning on the spa, some of the advertised checks not happen and the engineer was more obssessed with getting me to deal directly with him. On top of that still not convinced the spa is even running correctly. Very very disappointed
May 3, 2024
Excellent customer service from Ali.
Excellent customer service from Ali.
He helped to identify the issue with our hot tub, explain what we needed to do, created an order for us and got the stuff organised all at 17:55 as they were about to close at 18:00. A lot of people would have ignored the phone or said “call back tomorrow “ but he was friendly and helpful. Thanks Ali, good to see some companies still value excellent customer service👍
May 8, 2024
Unprompted review
Good response to problem but…
Good response to problem but disappointed with second RCD cable failure and imposed callout charge
April 25, 2024
Made the purchase very simple and the…
Made the purchase very simple and the salesman very helpful I think he was welsh cheers
April 25, 2024
Good experience
Annual delivery of spa filters arrived without any intervention. It just happened without fuss or fanfare.
April 24, 2024
Highly recommend
Very happy with all dealings with Canadian Spa, very helpful indeed. Timely receipt of all products ordered. Love my Ottawa hot tub, best decision ever to buy this! Would highly recommend 😊
April 22, 2024
Get the customer address right - on second order after having got it right on first order!
Get the customer address right
April 16, 2024
Great service and ease of ordering
Great service, prompt delivery and easy to navigate/purchase accessories via website
April 11, 2024
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