Courier had a bit of an issue, Canadian Spa stepped in and arranged a fast re-delivery. The product is excellent, with a unique sloping profile so it doesn't trap rainwater. Also nearly £100 cheaper... See more
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Communication at every stage was great, also simplicity of ordering, and the delivery team were great. Would highly recommend Canadian Spa. And of course over the moon about our new hot tub!
Company replied
Unable to purchase a bundle which included steps and chemicals but happy with price and quality of the product . Easy to set up although struggling to get water right . However it has not stopped us... See more
Company replied
Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... See more
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Company details
About Canadian Spa
Written by the company
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Contact info
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and efficient service
Friendly and efficient service, thnx Kerry for sorting everything for me!
May 20, 2024
Absolutely amazing products and…
Absolutely amazing products and delivery service this is the only place I will
Buy any accessories for my hot tub thank you Canadian spa always on top form x
May 21, 2024
Item delivered somewhere else or not…
Item delivered somewhere else or not delivered at all, I've let them know but not heard a word from their customer service team for an over week. No update. No item. No refund.
May 13, 2024
Really great
Really great. Emailed them to see if we could get a replacement lid that wasn’t listed on their site.
Boom.
Easy peasy.
May 17, 2024
Very proffesional,and promp delivery.
May 9, 2024
Great company
Great company. Every person I have spoken to has been so helpful. I wouldn’t go anywhere else.
May 16, 2024
Very helpful support line
May 8, 2024
Excellent 🥰 top product ✅✅✅✅😉😉😉😉😉🍻🍻🍻🍻🍻
May 15, 2024
Part of order missing
Part of order missing but was dealt with very quickly and sent out
May 15, 2024
See these guys before you buy !!!
See these guys before you buy !!!
Nothing was too much trouble from start to finish … I did shop around a bit but this family run business topped the lot.
Fantastic products backed up by super service - from initial discussions to delivery and post sales advice, they are great 👍🏻… thoroughly recommend, you’d be hard to beat this well established company- so happy with my hot tub, wish I’d gone for it years ago!!!
May 15, 2024
Genuine quality parts delivered…
Genuine quality parts delivered quickly. New spare filters ordered to allow cleaning by swapping out
May 7, 2024
Excellent hot tub and very good…
Excellent hot tub and very good customer service, would highly recommend this canadian spa
May 13, 2024
customer service going the extra mile
The person who answered the phone was friendly and very helpful, called back to let me know the product they have is the correct one for my hot tub and told me how to fit it. Brilliant service. I will use again. Thank you. Russell
April 30, 2024
EASY TO ORDER AND PAY
March 11, 2024
Incredible 4 day delivery on a very…
Incredible 4 day delivery on a very good quality new hot tub cover. Kerry was very helpful
May 3, 2024
The previous liner failed…
The previous liner failed catastrophically after 3 years delaminating all over.
May 10, 2024
A well designed good quality Hot Tub Cover
This is a well designed Top Tub cover from a long established company. The cover arrived very quickly and was well packed. The price included carriage which was appreciated. It fits our Jacuzzi perfectly and has securing straps on all sides
April 29, 2024
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