Communication at every stage was great, also simplicity of ordering, and the delivery team were great. Would highly recommend Canadian Spa. And of course over the moon about our new hot tub!
Company replied
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See what reviewers are saying
Unable to purchase a bundle which included steps and chemicals but happy with price and quality of the product . Easy to set up although struggling to get water right . However it has not stopped us... See more
Company replied
Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... See more
Company replied
Great products, amazing customer service. We had an error with an order, but was corrected very quickly and a new part sent and delivered with in 24hrs. We upgraded from the typical blow up hot tub, t... See more
Company details
About Canadian Spa
Written by the company
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Contact info
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Canadian Spa
Thank you for your order and for the great feedback. We are grateful for your business!
Reply from Canadian Spa
Your order and positive review are greatly appreciated. Thank you for your support!
Called on a bank holiday,and actually…
Called on a bank holiday,and actually spoke to someone who was very helpful,then the man who come to sort the spa,was very polite and professional,everything I asked him about the hot tub he gave me answers,he was there for a good few hours working in the rain and didn’t complain once.
May 27, 2024
Reply from Canadian Spa
Thank you for your order and for sharing your experience with us. We value your business!
Reply from Canadian Spa
We are grateful for your order and your wonderful feedback. Thank you for choosing us!
Reply from Canadian Spa
Thank you for your order and for the kind review. We appreciate your support and trust in us!
Good experience with customer service
Help on ensuring I selected the correct parts was very good.
May 14, 2024
Reply from Canadian Spa
Your order and positive feedback made our day. Thank you for your business!
Reply from Canadian Spa
Thank you for your order and for taking the time to leave such a kind review. We value your business!
From ordering to collection the team…
From ordering to collection the team could not be more helpful
May 24, 2024
Reply from Canadian Spa
Your order and positive review made our day. Thank you for your business!
Very personal service quickly solved…
Very personal service quickly solved the problem we had with our hot tub
May 24, 2024
Reply from Canadian Spa
Thank you for your order and for the encouraging feedback. We are honored to have you as a customer!
Professional and friendly
The website is so easy to use. Everything I've ordered has always arrived promptly and In great condition.
When I've spoken to anyone over the phone, it's always been professional and friendly, and any issues have been amended immediately.
I highly recommend Canadian spa to anyone.
May 14, 2024
Reply from Canadian Spa
Your order and wonderful review mean a lot to us. Thank you for your support!
Good website, fast delivery
Easy to follow website, each spa has page for parts fast delivery, will use again.
May 15, 2024
Reply from Canadian Spa
Thank you for your order and for sharing your positive experience. We appreciate your business!
Very fast delivery and nice cover.
May 15, 2024
Reply from Canadian Spa
We are grateful for your order and your kind words. Thank you for choosing us!
Reply from Canadian Spa
Thank you for your order and for the fantastic review. We value your business!
Ordered a spare part but unfortunately…
Ordered a spare part but unfortunately wrong part delivered hence only 4 stars. From contacting customer services it was handled perfectly, wrong part collected and correct delivered next day
Hot tub was up and running for the weekend
May 15, 2024
Reply from Canadian Spa
Your order and positive review are greatly appreciated. Thank you for your support!
replacement hose
I needed a replacement hose for my Grand Rapids Hot Tub and messaged the company to see if they had one, and they sent me a link with it all ready to purchase and a couple of days later it arrived. Now I can get on with the important stuff.
May 22, 2024
Reply from Canadian Spa
Thank you for your order and for the glowing feedback. We are grateful for your business!
Always quick and helpful service
May 21, 2024
Reply from Canadian Spa
Thank you for your order and for the lovely feedback. We are honored to have you as a customer!
Ordered a few bits and had no problem…
Ordered a few bits and had no problem getting them delivered no also had to cancel an order and it was very simple to do via email. Very quick
May 21, 2024
Fast efficient and well packaged.
Fast efficient and well packaged.
My order was exactly as described and does the job perfectly
I would have absolutely no hesitation in recommending the Canadian Spa company
⭐️⭐️⭐️⭐️⭐️
May 13, 2024
Friendly and efficient service
Friendly and efficient service, thnx Kerry for sorting everything for me!
May 20, 2024
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