Cander Berlin Reviews 

14,551
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We loved the selection of watches and the website was well laid out. They have a great selection for children, and we are happy to support production in Berlin. Our son loves his watch, it is easy for... See more

Rated 4 out of 5 stars

The item was great but their customer service was non existent. I needed help from them because they forgot to add my phone number to the delivery info (before the parcel was given to the delivery... See more

Rated 5 out of 5 stars

Amazing service ! When there my package got stolen, Cander kindly reacted by immmediately sending the order again. I was very impressed. Apart from that, I really love their watches 😃

Rated 5 out of 5 stars

Super service. I ordered and the clock arrived one day after. Online shopping can be tricky but the design and the quality was exactly how it was presented. Loved the product and will definitely buy... See more

Company details

  1. Watch Manufacturer

Written by the company

Wand-, Tisch- und Armbanduhren zum Verlieben. Kostenloser Versand und kostenfreie Retoure


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(14,551)

2,329 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Scam?

Hello Cander Berlin!
I ordered and paid for 2 watches on 11 Dec 2024.
Order was not delivered, therefore I have cancelled it and requested a refund 29 Dec 2024.
Refund has not been transferred until today 14 Jan 2025.
Order #202600.
Currently I cannot recommend to anyone to buy stuff from you, as your work ethic and customer support is substandard and way below average!
Please explain the rootcause why you have not transferred my money back and when will it be!

Hello fellow Reviewers,
Is this company a scam, a fraud?
Can anyone share their experience with them?

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Would buy again!

Quick shipping and a beautiful product. The colors are bright and looks exactly like the photo. I love that it is actually silent as described.

January 2, 2025
Advertisement
Rated 5 out of 5 stars

Super service

Super service. I ordered and the clock arrived one day after.
Online shopping can be tricky but the design and the quality was exactly how it was presented.
Loved the product and will definitely buy here again and recommend

September 24, 2024
Rated 4 out of 5 stars

All what kids need

We ordered a watch for my son, an table clock and a wall clock. All look very good. It has all Clock numbers from 12-23hrs that we also needed along with minutes dial from 0-60. However, the silicone belt with magnet of the watch always gets loose. It doesn't stay very well on his hand. Also it was Plastic packaging. For me it was not so pleasing.

September 20, 2024
Advertisement
Rated 1 out of 5 stars

The order received is not the right…

The order received is not the right one.
Indeed, I ordered a clock size 56 cm and I receive a clock size 40 cm which is not suitable
I sent several emails with photos of the wrong clock, supporting evidence that I had made the right order with 56cm (print-screen of my order)
I still have not received a concrete response regarding a refund or a return of the right order = 56 cm to my home
I would like to have news of your service

August 26, 2024
Rated 1 out of 5 stars

Terrible customer service and quality

Terrible customer service and quality. I purchased a clock from the UK and it arrived and looked flimsy. I returned it (cost me £10 to send to the address I was given by customer services) and it was then returned to me. Awful experience. Do not buy from this company!

August 13, 2024
Unprompted review
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look