Cander Berlin Reviews 

14,551
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We loved the selection of watches and the website was well laid out. They have a great selection for children, and we are happy to support production in Berlin. Our son loves his watch, it is easy for... See more

Rated 4 out of 5 stars

The item was great but their customer service was non existent. I needed help from them because they forgot to add my phone number to the delivery info (before the parcel was given to the delivery... See more

Rated 5 out of 5 stars

Amazing service ! When there my package got stolen, Cander kindly reacted by immmediately sending the order again. I was very impressed. Apart from that, I really love their watches 😃

Rated 5 out of 5 stars

Super service. I ordered and the clock arrived one day after. Online shopping can be tricky but the design and the quality was exactly how it was presented. Loved the product and will definitely buy... See more

Company details

  1. Watch Manufacturer

Written by the company

Wand-, Tisch- und Armbanduhren zum Verlieben. Kostenloser Versand und kostenfreie Retoure


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(14,551)

2,329 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad quality and the alarm is not…

Bad quality and the alarm is not working precisely. Unfortunately. Looks very beautiful!

September 29, 2023
Cander Berlin logo

Reply from Cander Berlin

Hey Lidija,

thank you for your review. We are sorry that the product we sent had defects. A repayment in full has already been made.

Best regards
Your Cander Berlin team

Advertisement
Rated 1 out of 5 stars

It doesn't work :(

May 31, 2023
Cander Berlin logo

Reply from Cander Berlin

Hey Mohammed,

thank you for your review. According to the system, you have already dealt with our customer service. A new movement was sent to you free of charge. If you have any questions or problems, you are always welcome to contact us.

Best regards
Your Cander Berlin team

Advertisement
Rated 5 out of 5 stars

Heure habe ich noch die bestelte Wahre…

Heute habe ich noch die bestelte Wahre nicht…. Finally received the product 2 days later! Thanks for the good product and the follow up

June 1, 2023
Cander Berlin logo

Reply from Cander Berlin

Hello Raymond,

thank you for your review. According to DHL, the delivery was already successful on 07.06.2023, 11:28 a.m. If this is not the case, please let me know.

Best regards
Your Cander Berlin team

Rated 5 out of 5 stars

Fast and reliable service

Fast and reliable service. Product is the same as described. The clock is really silent. This site is the only one to order items of this trademark (beware of other sites which are selling this trademark, they are false).

April 13, 2023
Advertisement
Advertisement
Rated 1 out of 5 stars

Lack of professionalism

Early Jan '23 (8/1) I put an order via Cander Berlin website (#68854). Next day I received an email how to track delivery status, up to now usual stuff. However, when doing so I had no results. After a couple if days I contacted Cander Berlin via emails, no response. In my 3d effort I received an email, a lady signed as Mariella was happy to help me asking order no. I replied immediately. 2 days passed and no response, delivery track status remaining the same. Another email by me saying that if I have no news within the day my order to be cancelled asking money refund. No response. Today I tried to contact Cander Berlin by phone. No lack. Sorry to say but this experience is unique, in none of my internet purchases so far I faced such lack of professionalism.
Soon after my above comment having been submitted I checked my inbox, Mariella was notifying me that she checked delivery with DHL and that everything is ok. And suddenly I realised where the problem was, I was provided with a delivery code linked with Deutche Post, when I tried DHL tracking I found specific delivery. However, though issue resolved, I insist on my comment, I have never spent so much time on any of my internet purchases, never, ever!

January 13, 2023
Unprompted review
Cander Berlin logo

Reply from Cander Berlin

Good day,

thank you for your review. I'm sorry the experience was negative. In Germany, DHL and Deutsche Post belong together, which is why shipment tracking is the same. I have forwarded your negative experience to our technical department. We will fix the problem promptly.

Warm greetings
Your Cander Berlin team

Rated 1 out of 5 stars

No info about the parcel and 10 days…

No info about the parcel and 10 days already passed!

November 3, 2022
Cander Berlin logo

Reply from Cander Berlin

Hello Ignas,

thank you for your review. The order was handed over to our shipping department on October 24th. There is a high probability that the package got lost on the way to the DHL package center. We're sorry.

I have just passed the order back to our shipping department. You will receive a shipping notification from us via email within the next 60 minutes. There you will find the DHL tracking number of the new delivery.

Warm greetings
Martin

Advertisement
Rated 5 out of 5 stars

Good products and prices and fast shipping

Ordered on Sunday from the Netherlands and received on Wednesday from Germany. The watch is good, clear numbers.
The wall clock and alarm clock are perfect in size and it is soundless.
Very happy with the products! My daughter loves reading the time now.

November 1, 2022
Rated 4 out of 5 stars

Good products and service!

We are very happy with our purchase. The delivery came very quickly and very well packed. The kids watch was perfect for my son, and my kids all loved the silent pendent clock (in tiger). The only thing that wasn’t our favorite is the alarm clock… it is made out of plastic but looked like wood (which we knew before ordering it), and it wasn’t so easy for my kids to turn the alarm off with the switch on the side. However, overall we are still very happy, and would recommend it.

September 19, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look