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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with their orders, frequently reporting that products were not delivered as expected despite payments being processed promptly. Customers also encountered significant issues with the company's response time, noting a lack of communication and only receiving automated replies, if any, to their numerous inquiries. Reviewers consistently expressed frustration with the product not arriving and difficulties in resolving order issues or obtaining refunds, even after multiple attempts to contact the company. The delivery service was also a major point of contention, with many orders simply not being shipped or delivered as expected.

What people talk about most

Order

Clients share negative opinions on order fulfillment, with many reporting that they never received their... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report a lack of... See more

Product

People report negative experiences with product. Many customers express frustration over not receiving their... See more

Refund

Customers consistently express frustration with the refund process. Many report not receiving products after... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service. Many customers report not... See more

Based on these reviews

Rated 1 out of 5 stars

I received 2 pairs of Peeps to clean my glasses, but with the microfibre pads missing. I have emailed numerous times to ask for these to be sent, but have not even received a response and the items... See more

Rated 1 out of 5 stars

Never received my order for eyeglass cleaner “Peeps”. It’s been two months and after 3 emails and two phone calls no answers have been received. Email link to this product continue to come from cbsd... See more

Rated 1 out of 5 stars

I placed an order on August 17, 2025 with CarbonKlean. They immediately charged my credit card and have still not given me any information about shipment. Additionally, their website only lists my... See more

Rated 1 out of 5 stars

Wish I could give them less than 1 star because they don’t even deserve that. I placed an order in November 2025 and they had no problem taking my $82 but they don’t follow through. I still haven’t... See more


1.3

Bad

TrustScore 1.5 out of 5

80 reviews

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Rated 1 out of 5 stars

Avoid avoid avoid - SCAM

Sadly I’ve had the same experience as everyone else here it seems. Placed the order for one of these eyeglass cleaners a month ago. Recieved a ‘DHL Tracking number’ which for a period had a status something to the effect of awaiting parcel, now the number comes up as unknown. Attempts to contact the company have failed as they don’t respond to emails, definitely a fraud. Should have checked here first before ordering, luckily was only a small amount but out of principal will be contacting my bank to reclaim.

September 9, 2024
Unprompted review
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Rated 1 out of 5 stars

Order not received

Avoid the social media blow up at all costs, I (and many other others) have never received our order, nor do they reply to customer service emails or calls.
Terrible company, likely a scam.

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

Total crooks

Total crooks. Order has never arrived, tracking number is apparently fake, I have attempted to contact them multiple times both via direct email and the contract form or their website but I've received no response. Do not trust this company.

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

Fakeshop

Fakeshop, my order from October 2023 never arrived me. I got a tracking number from german DHL - number unknown there. No answer to my both emails I wrote to carbonklean.

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT GIVE THEM YOUR $$$

This company is a joke! I ordered $56.xx worth of products. They did send it, but the post office screwed up and it was returned to sender. I contacted PayPal after weeks of no response from the company, and they say it was delivered to me. It never was. This company is not worthy of your business. I wood definitely stay away!

February 28, 2024
Unprompted review
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Rated 1 out of 5 stars

Will Damage your Screen

The screen cleaner for mobile has caused the protective film on both screens of my Z Fold to detach and the phone now has to go back to Samsung.

I cannot elicit any form of response from this company, it appears that once they have your money you are quickly forgotten

March 7, 2023
Unprompted review
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