Very knowledgeable and informative sales advisor Joe Brennan at CareCo Cheltenham helped us to select the right walker for my mum today. We didn’t feel rushed or oversold as you can sometimes when you... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called into the Preston store with my friend to purchase a shower step. I have been thinking of getting a new chair as I suffer with arthritis in my neck, shoulders and back. I started looking aroun... See more
The service and advice we received from Lawrence was exceptional. We were shown three different wheelchairs and were able to make a decision having taken the chairs out to our car to make sure they co... See more
From start to finish the service, knowledge and friendliness of the staff was great. I was there to enquire and test drive a power chair. Albert (Eastbourne Branch) was excellent we went through e... See more
Company details
- Mobility Equipment Supplier
- Bedroom Furniture Store
- Hospital Equipment and Supplies Store
- Wheelchair Store
About CareCo
Written by the company
We're the UK's leading mobility retailer making every day a better day for our customers.
You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.
Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.
We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.
With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.
We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.
Reasons to shop with CareCo
Written by the company
- Price Match Promise
- We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
- Which? Trusted Traders
- Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
- 30 day returns
- Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
- Which? Best Buys
- Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
- Showrooms nationwide
- Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
- Shop the biggest brands
- From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
- BHTA members
- We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.
Trusted by Which?
Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.
Contact info
1 Turing Court, CM77 7AT, BRAINTREE, United Kingdom
- 0333 015 5000
- sales@careco.co.uk
- careco.co.uk
Our Big Summer Sale is now on!
4.9
Excellent
73K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Airline travel scooter
We went to buy a replacement travel scooter and Careco did not disappoint. Great range of products which I tried in-store and friendly and informative support from Lisa. We spent a couple of hours which was no issue and feel confident with our purchase.
July 28, 2026
Very good advice and service.
Christine Sparrow listened to my needs for a Rollator and was very helpful when I tried it.
Had hoped to buy a cheaper model but convinced that for quality and what I needed the more expensive one was worth the extra.
Everything dealt with clearly and swiftly.
Look forward to receiving the Rollator.
July 28, 2026
Expert advice at CareCo
Expert advice. All questions answered. Not rushed or pressurised at anytime.
July 28, 2026
With Thanks
Placed my order recently and the help was excellent . Look forward to receiving it (not too long I hope) as I am currently house bound.
July 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from CareCo
Good Afternoon Mrs Gunby,
Thankyou for your lovely review,
We are glad that Lisa was able to help you throughout your recent order.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Heather was very helpful great service
July 28, 2026
Reply from CareCo
Good Afternoon Robert,
Thankyou for your lovely review,
We are glad that Heather was able to give you such a great service.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Very knowledgeable staff and very helpful…
Very knowledgeable staff and I was able to check the weights of different mobility scooters to assess suitability before finding the one I purchased.
July 21, 2026
Reply from CareCo
Good Afternoon Raymond,
Thankyou for your lovely review,
We are glad that you found your visit to our showroom so helpful in choosing the right item.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Helpful and kind staff
Helpful and kind staff. No pressure and the chair is just what I needed.
July 10, 2026
Reply from CareCo
Good Afternoon Alinda,
Thankyou for your lovely review,
We are glad to hear that our staff were kind and helpful.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Thomas Rix sales was excellant in his…
Thomas Rix sales was excellant in his care & patience of me & my wife during the puchase of a riser recliner chair on 27thJuly.
July 27, 2026
Unprompted review
Reply from CareCo
Good Afternoon Mr Humphries,
Thankyou for your lovely review,
We are glad that you had an excellent experience with us.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Reply from CareCo
Good Afternoon Angie,
Thankyou for your kind review,
We are glad that you found our staff to be helpful and not pushy.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
I have mobility problems due to…
I have mobility problems due to cellulitis and lymphodoeama every thing I have ordered: I have used, it has been useful, gd quality and excellent value. The staff are great, and the delivery and servicing if it goes wrong, excellent.
July 11, 2026
Reply from CareCo
Good Afternoon Maria,
Thankyou for your lovely review,
We are glad that all the item you ordered has helped you with your needs.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
The service i received from the two…
The service i received from the two ladies at the Cardiff store was excellent - they both went over and above good service to help me and give me the best options to try and help. I was really impressed with their knowledge and understanding and patience.
July 27, 2026
Reply from CareCo
Good Afternoon Lago,
Thankyou for your lovely review,
We are glad that you had such a positive shopping experience with us at CareCo.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Reply from CareCo
Good Afternoon Mrs A Lynch,
Thankyou for your lovely review,
We are glad that you found our staff helpful and great.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
We needed a product
We needed a product, rep was was helpful and we found what we required promptly.
July 27, 2026
Reply from CareCo
Good Afternoon Mr Wilson,
Thankyou for your lovely review,
We are glad that you were able to find the right item that meets your needs.
If you need future assistance please do let us know,
Kind Regards,
Deanna
Wheelchair shopping
We were shown through various models in the Leeds showroom by Lina who was extremely patient with my Dementia suffering husband and wasn’t phased at all by being asked the same question multiple times, she always answered with a smile. The showroom was large with plenty of choice and there was a large car park with lots of room. Should our needs change I would have no hesitation in returning for other products.
July 27, 2026
Reply from CareCo
Good Afternoon Janet,
Thankyou for your lovely review,
We are glad that our showroom staff were able to help you with your recent visit to our Leeds showroom.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Excellent service.
Very helpful staff member Andrew gave us lots of information about mobility scooters and suggested the one most likely to meet our needs.
A test ride confirmed the choice to be ideal.
Guarantees explained clearly.
Fast, next day delivery to our home.
July 27, 2026
Reply from CareCo
Good Afternoon Valerie,
Thankyou for your lovely review,
We are glad that Andrew was able to give you information to help you make the best decision with your purchase.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Staff welcome and very…
Staff welcome and very informative..nice to know we have somewhere locally.delivery punctual Thanks
July 16, 2026
Reply from CareCo
Good Afternoon Sandra,
Thankyou for your lovely review,
We are glad to hear you felt welcomed whilst visiting one of our showrooms.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Demi made us so welcome and understood…
Demi made us so welcome and understood my wifes problem and the need for a narrow scooter, she talked us through the models and their capabilities. 1st time we have used CareCo and will be back.
Apparently the toilets aren't bad either.
July 27, 2026
Reply from CareCo
Good Afternoon Geoffrey,
Thankyou for your lovely review,
We are glad that Demi was able to help you during your recent visit to one of our showrooms.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Great website and easy to order
Great website and easy to order. Also easy to claim vat relief. Impressed with service.
July 27, 2026
Reply from CareCo
Good Afternoon Audrey,
Thankyou for your lovely review,
We are glad that you found our website easy to order from.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Good experience,very pleased with the…
Good experience,very pleased with the purchase of wheelchair,delivered before the expected time .
July 24, 2026
Reply from CareCo
Good Afternoon Pamela,
Thankyou for your lovely review,
We are glad that you had such a great shopping experience with us at CareCo.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
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