www.carflexi.com Reviews 37,162

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the booking process, often describing it as fast, straightforward, and convenient. Many users appreciate the clear and user-friendly website, finding it helpful for comparing options and understanding all necessary information. The service is often praised for its efficiency, with many people noting a seamless experience from pick-up to drop-off, and the staff are frequently described as friendly and helpful. However, some customers experienced issues with the service, including confusing pick-up procedures or difficulties with online forms. A few people also mentioned unexpected charges or deposits upon arrival, leading to dissatisfaction with the final price. There were also isolated reports of cars not being available or issues with communication regarding out-of-hours assistance.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising fast, friendly, and efficient service, noting... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the rental prices very reasonable,... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking process to... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Website

Reviewers mention positive feedback about the website. Many customers find the site user-friendly, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The location of the car hire pick up at Auckland airport (Holiday Inn) was ideal and a petrol garage just down the road to fill up in return. The pick up procedure was a little confusing but once dire... See more

Rated 4 out of 5 stars

Very satisfied - however I later discovered that although I paid for a FULL cover insurance policy, the cover was not by the rental company, but by Car Flexi. So when I took the vehicle, a €1300... See more

Rated 5 out of 5 stars

Was worried due to some bad reviews I saw here but decided to pull the trigger and book - booked Gobycar in Mallorca with CarFlexi and my experience couldn't have been better. Booking had zero deducti... See more

Rated 5 out of 5 stars

The rental price was very reasonable. The rental agreement language is somewhat difficult for non lawyer to keep up with. The process of making the reservation is pretty straight forward. Would... See more

Company replied


Company details

  1. Car Rental Agency

About www.carflexi.com

Written by the company

CarFlexi offers you the best possible rates from top international and major local car rental companies across 45,000 rental stations!

24 /7 Customer service

We are happy to assist you at any time. Call our customer care team, use our online Live-support or Email us Our team is 24 hours a day 365 days a year available for you!

Rental Cars with CarFlexi.com

Written by the company

Exclusive deals guarantee the best value for money rental cars.
We have access to exclusive lowest prices and free add-ons. Our smart booking search engine will ensure that we pass those savings on to you! We will show you the best and cheapest price for your rental requirements to help you find your ideal car.
Local Car Rental Expertise Brought To You
We believe everyone should have a memorable and enjoyable experience with their car rental. For that reason we have selected suppliers that are friendly and helpful, reputable and have in-depth local knowledge to ensure you get the best out of your rental.
Make an informed car rental choice
Our mission is to help people pick the right rental. Before you book, we will show you everything you need to know. Past customer ratings, what's included and pick-up information, we give you all the facts, so that you can make the right rental choice for you.

No Cancellation Fees Up To 48 Hours Before Pick Up.

Free Cancellations For Up To 48 Hours Before The Rental Starts

Free Cancellations For Up To 48 Hours Before The Rental Starts
Customers can safely cancel or change their reservation up to 48 Hours before they pick up their rental car. Our partners having confirmed they have a reserved car any last minute cancellation may induce a standard fee.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

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Rated 2 out of 5 stars

The fees were misleadind

The fees were presented the way to mislead me. The site presented a fee with full insurance (but on the last step it turned out that the full insurance almost doubles the price...)

April 6, 2026
Rated 1 out of 5 stars

You charge me even when a didn’t rent…

You charge me even when a didn’t rent the car

March 29, 2026
www.carflexi.com logo

Reply from www.carflexi.com

Dear Raul Mejia

Thank you for your review.

We’re sorry to hear about the inconvenience you experienced. However, we would like to clarify that the requirement for an international driving licence is clearly stated in the rental terms and conditions, as well as in the booking information provided prior to confirmation.

These requirements are set by the local service providers and must be met in order to collect the vehicle.
We always recommend that customers carefully review the rental conditions before completing their booking to ensure they have all the necessary documentation.

Kind Regards
CarFlexi.com

Rated 5 out of 5 stars

Can’t say enough about how easy the booking process was

I was hesitant at first to use them as had never heard of CarFlexi but after my first experience I will ALWAYS use Carflexi anywhere they are available. My first booking I had to cancel and the process to cancel was easy and I got my refund back in 5days. I rebooked a few weeks later and the price was very reasonable and the rental car company was great. Thank u CarFlexi

April 3, 2026
Unprompted review
Rated 2 out of 5 stars

Check in to collect Rental Car

Check in. Absolute abysmal service. Arrived at the desk at 2230hrs, attendant had no English. He emailed me a check in form,clearly didn't want to do feck all to be honest. I could not complete online as it required a "Tax Code" when I questioned him he didnt even look at me and I mean zero eye contact, being ignored like that is very unprofessional and in a strange country i would have expected much better, I had to raise my voice and Google translate to him "what am I do now"? He shrugged his shoulders as did the other attendant. Eventually he proceeded to go onto his computer to manually check me in, which I might add he hadn't a clue how to do, I ended up using translate camera and typing in all the details across the counter for him.

After 45min or so we eventually got the car.

The Car. Vehicle was fine, did the job for us 100%.

The Checkout. Met a really nice attendant who greeted us with a handshake and wished us a happy Easter, had good English and had the car signed back in and my security deposit back In my account in minutes.

Can I advise that you check the location on Google maps. Using maps a WAZE we ended up on a dead end. Not sure if other people suffer the same but we had 2 phones going and both brought us to the wrong place. It was merely intuition that we went down other streets and found the depot.

March 29, 2026

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