Casamo eCommerce Ltd Reviews 

783
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting that drivers are exceptionally friendly, helpful, and provide clear tracking updates. People also appreciate the impressive quality of the furniture, describing the items as sturdy, beautifully finished, and a wonderful addition to their overall living spaces. Though some customers experienced long delivery delays and very extended waiting times before finally receiving their requested orders. In addition, some reviewers were not happy with occasional damaged pieces upon arrival, missing components, or having to deal with loose fixtures and extra trouble during assembly.

What people talk about most

Product

People report positive experiences with product, noting that items are sturdy, well-made, and look great in... See more

Delivery service

Customers had positive experiences with delivery service, highlighting prompt arrival times and helpful... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are sturdy, well made,... See more

Service

Reviewers mention positive feedback about service, highlighting an excellent experience from the initial... See more

Order

Clients share positive opinions on order, highlighting that the process is efficient, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Excellent product (Mayan TV cabinet). Stacks of communication from the company and also the delivery company too. Kinetic are excellent, great delivery guy s... See more

Rated 5 out of 5 stars

Delivery was excellent. Easy to communicate, well handled and went above my internet purchase expectations of drop and run. The furniture is well made, already assembled apart from fixing th... See more

Rated 5 out of 5 stars

Delivery was quick and easy to arrange, two-man delivery into rooms where I wanted them at no extra cost. They were friendly and polite, no sign of damage to boxes. Haven't had chance to open them yet... See more

Rated 5 out of 5 stars

Like most people, when you buy from a company unknown to you, you are a little worried. Absolutely no need! Great customer service with constant communication on the progress of you order. Have... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Kitchen Furniture Store
  4. Living Room Furniture Store
  5. Outdoor Furniture Store
  6. Rustic Furniture Store

Written by the company

Casamo offers a completely secure online furniture shopping experience, free tracked courier delivery service, a price match promise and our satisfaction guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

783 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(783)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Well recommended

Great price and a freebie on top of it! Our item was on the backorder when ordered but we have been kept informed and delivery arrived as originally stated.
Well recommended!

March 28, 2025
Rated 4 out of 5 stars

Fabulous Furniture

The company stayed in touch very well, so was aware of what was happening. The furniture arrived very quickly and two delivery men brought it into my home. Only downside - I am elderly and disabled and sadly the furniture which is very well packaged so I was unable to do anything. I had to get my son-in-law (a former delivery driver himself) to unpack it. He was somewhat cross that the delivery men had not unpacked the furniture as they could see I am disabled. The furniture is fabulous, well made and sturdy. Looks great.

March 26, 2025
Casamo eCommerce Ltd logo

Reply from Casamo eCommerce Ltd

I'm very glad that are happy with your furniture, Lee. I'm afraid that our free delivery does not normally include an unpacking service but, had I know this was required, I would have discussed the options with you.

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Rated 5 out of 5 stars

Very smooth experience

Very smooth experience. Chest of draws recieved in good condition. Communication about delivery was good. Price for the item was better than had seen in other places.

March 10, 2025
Rated 4 out of 5 stars

Good customer service

Good customer service. Although they had problems with their couriers causing delay of delivery I was satisfied that they did everything to resolve the problem. The communication was good and the product when received was of very good quality.

March 10, 2025
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Rated 5 out of 5 stars

High quality oak hi-fi unit.

The cabinet is of good quality and almost exactly matches a similar item in our house.
Communication was good although delivery was a bit long.
Packaging was excellent, delivery company communicated well and were polite and helpful with offloading and positioning.

February 13, 2025
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Rated 5 out of 5 stars

Recommended.

Very pleased with my purchase from CASAMO. I was kept informed of the order progress and delivery timescales. The delivery team were also very professional and ensured I was happy with the product upon delivery.

January 27, 2025
Rated 5 out of 5 stars

Brilliant service and product

Brilliant service and product! Would highly reccomend Casamo I got the wrong seat covers which they sorted out within two days I had the new covers so very impressed for fast delivery!

Thanks

January 16, 2025
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Rated 5 out of 5 stars

The delivery was delayed due to the…

The delivery was delayed due to the Christmas period , but a delivery was arranged for mid January arrived in the time slot. Packaging was excellent and the product was extremely well made I would have no hesitation to recommend this company .

January 14, 2025

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