Casamo eCommerce Ltd Reviews 

783
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting that drivers are exceptionally friendly, helpful, and provide clear tracking updates. People also appreciate the impressive quality of the furniture, describing the items as sturdy, beautifully finished, and a wonderful addition to their overall living spaces. Though some customers experienced long delivery delays and very extended waiting times before finally receiving their requested orders. In addition, some reviewers were not happy with occasional damaged pieces upon arrival, missing components, or having to deal with loose fixtures and extra trouble during assembly.

What people talk about most

Product

People report positive experiences with product, noting that items are sturdy, well-made, and look great in... See more

Delivery service

Customers had positive experiences with delivery service, highlighting prompt arrival times and helpful... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are sturdy, well made,... See more

Service

Reviewers mention positive feedback about service, highlighting an excellent experience from the initial... See more

Order

Clients share positive opinions on order, highlighting that the process is efficient, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Excellent product (Mayan TV cabinet). Stacks of communication from the company and also the delivery company too. Kinetic are excellent, great delivery guy s... See more

Rated 5 out of 5 stars

Delivery was excellent. Easy to communicate, well handled and went above my internet purchase expectations of drop and run. The furniture is well made, already assembled apart from fixing th... See more

Rated 5 out of 5 stars

Delivery was quick and easy to arrange, two-man delivery into rooms where I wanted them at no extra cost. They were friendly and polite, no sign of damage to boxes. Haven't had chance to open them yet... See more

Rated 5 out of 5 stars

Like most people, when you buy from a company unknown to you, you are a little worried. Absolutely no need! Great customer service with constant communication on the progress of you order. Have... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Kitchen Furniture Store
  4. Living Room Furniture Store
  5. Outdoor Furniture Store
  6. Rustic Furniture Store

Written by the company

Casamo offers a completely secure online furniture shopping experience, free tracked courier delivery service, a price match promise and our satisfaction guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

783 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(783)

64 reviews in the last 12 months

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Rated 4 out of 5 stars

My first purchase from Casamo and I'm…

My first purchase from Casamo and I'm delighted with the table I ordered and the customer service I received. I would have given 5 stars were it not for one of the screws not fitting into position. Other than that a happy customer and I would highly recommend them.

November 29, 2024
Rated 4 out of 5 stars

Excellent customer service and…

Excellent customer service and delighted with product.
Disappointed with delivery service

November 12, 2024
Casamo eCommerce Ltd logo

Reply from Casamo eCommerce Ltd

We're very sorry to hear about your disappointment with the courier service used for your delivery. We rely on third-party courier services, so we'd appreciate your specific feedback in this case to get the service improved or use an alternate provider.

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Rated 5 out of 5 stars

First Time Customer as saw a piece on…

First Time Customer as saw a piece on their website that was the same piece on a number of furniture websites - went with Casamo as was the best price and free delivery !!

Will use again - definitely YES
in fact have another piece of furniture lined up - just waiting for the funds and will order on CASAMO.

Thank you all at CASAMO and Gavin

September 17, 2024
Rated 5 out of 5 stars

The product I purchased (oak hidden…


The product I purchased (oak hidden office) is excellent quality and is an extremely versatile piece of furniture where everything can be kept in one place neatly.
I was worried initially when delivery was late due to the delivery company having problems.
However, when expressed my concerns to Casamo , it was chased up and delivered shortly after.

September 2, 2024
Rated 5 out of 5 stars

Highly recommended 😊

I was able to pick a delivery date, and my furniture was delivered on that day, within the time frame stated.
Delivery drivers were very polite and helpful.
I'm very happy with my furniture and the service I received.

September 9, 2024
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Rated 5 out of 5 stars

Excellent customer service

Following a manufacturing query with a product, I contacted Gavin who could not have been more helpful. He kept me updated and resolved the matter promptly and professionally. I wouldn't hesitate to use Casamo again. They are a shining example of what customer service should be and sadly so frequently isn't anymore.

September 5, 2024
Unprompted review

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