Having used your company before I keep returning regularly, as I know I will be looked after efficiency. The booking process was seamless from start to finish.Friendly knowledgeable staff and every de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service we got was outstanding. We booked our trip through Dawn Conway and she was brilliant. Nothing was ever a problem and her input and advice were spot on. We cannot thank her and Sharon enoug... See more
Company replied
Thank you Amanda Anderson for your patience n expertise. I went into Cassidy travels with a plan to join some U K members of our family for a hen's party in Rome. I also wanted to extend my holiday w... See more
Company replied
I've never used Cassidy Travel and I'm so glad I did this time around! WE've just booked our holiday and Rachel couldn't have been nicer and more accomodating. She helped us find a family holiday that... See more
Company details
Written by the company
Ireland's #1 Travel Agents Irelands Award-winning travel experts: book your holiday with confidence. With over 40 years of experience, Cassidy Travel is Ireland’s leading local travel agent. Voted 2024 Irish Travel Trade Travel Agency of the Year
Contact info
24 Liffey St. Lower, North City, Dublin 1, D01 F1W1, Dublin, Ireland
- 0818 332500
- customerservices@cassidytravel.ie
- cassidytravel.ie
4.9
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff made booking a trip very…
Friendly staff made booking a trip very easy, and were great at listening to what I wanted and recomend a place suitable at a great price 🥰
September 9, 2026
Reply from Cassidy Travel
Dear Catherine,
Thank you for your brilliant five-star review! We are so pleased to hear that our team made booking your trip easy and were great at listening to your preferences.
We're delighted that we could recommend a suitable place at a great price. We hope you have a wonderful time, and be sure to let us know how you get on!
Kind regards,
Cassidy Travel
Michelle as always was so helpful and…
Michelle as always was so helpful and explaines everything. Nothing is to much for her .
September 16, 2026
Reply from Cassidy Travel
Dear Customer,
Thank you for your wonderful five-star review! We are so pleased to hear that our team member was helpful and explained everything so thoroughly. We truly appreciate your kind feedback.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Customer,
Thank you so much for sharing your kind words and very generous rating, we really appreciate it!
Wishing you an amazing time, and be sure to let us know how you get on!
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Tina,
We're delighted that you took the time to share your feedback, thank you so much! We really appreciate your very generous rating.
We look forward to assisting you again in the future.
Kind regards,
Cassidy Travel
My reservations were made efficiently…
My reservations were made efficiently and with minimal fuss.
September 8, 2026
Reply from Cassidy Travel
Dear Customer,
Thank you for your very kind five-star review. We're so glad to hear that your reservations were made efficiently and with minimal fuss. We really appreciate your positive feedback!
Kind regards,
Cassidy Travel
Allison Walsh was lovely to deal with…
Allison Walsh was lovely to deal with and got us a nice room and met all of our needs in a short time scale
August 31, 2026
Reply from Cassidy Travel
Dear Caroline,
Thank you for your amazing review! We are so pleased to hear that our team member was lovely to deal with and efficiently met all your needs in a short timeframe. We truly appreciate your kind feedback.
Kind regards,
Cassidy Travel
Friendly & Helpful today 😎👋
September 15, 2026
Reply from Cassidy Travel
Dear Kathleen,
Thank you so much for your kind words! We're so pleased to hear that our team were able to assist you in a friendly manner.
We hope to assist you again in the future.
Kind regards,
Cassidy Travel
Cassidy Travel rock !!!!!!
The service we got was outstanding. We booked our trip through Dawn Conway and she was brilliant. Nothing was ever a problem and her input and advice were spot on. We cannot thank her and Sharon enough. Going forward I would never consider booking a holiday without using Cassidy Travel. Simply the best .....
September 8, 2026
Reply from Cassidy Travel
Dear Joe,
Thank you so much for your fantastic review! We're absolutely thrilled to hear that the service received was outstanding and that the input and advice were spot on.
We truly appreciate your kind words and are delighted to know that you wouldn't consider booking a holiday without us in the future.
Kind regards,
Cassidy Travel
Very helpful in every way
September 8, 2026
Reply from Cassidy Travel
Dear Customer,
Thank you so much for taking the time to share your feedback. We are so pleased to hear that you found our service helpful.
We truly appreciate your very kind review, and hope to assist you again soon!
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Customer,
Thank you for your brilliant review! We are so pleased to hear that you found your experience with us to be quick, easy, and friendly. We truly appreciate your positive feedback.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Lee,
We're so glad to hear you had such a positive experience with our team and found our process to be smooth! Thank you for your kind words.
Kind regards,
Cassidy Travel
Very helpful team
Very helpful team. Melissa was so patient with our group booking and helped sort everything out. Great service and lovely to be able to discuss bookings in person.
September 8, 2026
Reply from Cassidy Travel
Dear Emily,
Thank you for your amazing review! We are so pleased to hear that our team was helpful and patient with your group booking, and that you appreciated being able to discuss your arrangements in person. We truly appreciate your kind words.
Kind regards,
Cassidy Travel
Staff were so good
Staff were so good, not pushing us even we tortured them changing dates.
September 15, 2026
Reply from Cassidy Travel
Dear Francis,
Thank you for your very generous five-star review! We are so pleased to hear that our team was helpful and patient, even with date changes. We truly appreciate your kind feedback.
Kind regards,
Cassidy Travel
Michelle is excellant at her job,
Michelle is excellant at her job,
Has great patience, will spend a lot of time to get the best deal for the customer, very good at her job
September 15, 2026
Reply from Cassidy Travel
Dear Customer,
Thank you so much for your review! We're delighted to hear such positive feedback about our team member.
It's fantastic to know that her patience and dedication helped you secure the best deal. We'll be sure to pass on your kind words.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Ann,
Thank you for your brilliant review! We are so pleased to hear that you had such a smooth and positive experience with us. We appreciate your feedback and look forward to assisting you again soon.
Kind regards,
Cassidy Travel
7 Nights Bahamas, Mexico & Cayman
Everything is made simple. I contacted Cassidy Travel with a vague idea of a cruise we wanted and they got back to me with some great options. After a little tweaking to the itinerary we were all sorted. Excellent service from a great team. A shout out to Julie & Dee.
September 14, 2026
Reply from Cassidy Travel
Dear Anthony,
We're so pleased to hear that we made everything simple for you! It's wonderful to know that our team was able to take your initial idea and present you with great options, and that a little tweaking led to the perfect itinerary.
We truly appreciate your kind words about our excellent service.
Kind regards,
Cassidy Travel
Booked tickets for a package deal to go…
Booked tickets for a package deal to go see a match. Found the website very easy to navigate, and the price was very good.
September 7, 2026
Reply from Cassidy Travel
Dear Customer,
We're so glad you found our website easy to navigate and the price for your package deal to the match was excellent. We appreciate your kind words!
Kind regards,
Cassidy Travel
Amanda Swords Office
Amanda, in Swords office, was absolutely brilliant sorting us out for our holiday. She emailed hotel about facilities. As it was Sunday she didn't get a reply but rang me today with the information. I found the whole experience very positive. Thanks Amanda.
September 13, 2026
Reply from Cassidy Travel
Dear Customer,
Thank you for your very kind review! We are so pleased to hear that our colleague in the Swords office provided such brilliant assistance with your holiday arrangements.
It's great to know that the extra effort to get you the information you needed contributed to a very positive experience. We truly appreciate your kind words.
Kind regards,
Cassidy Travel
Great dealz to had
September 7, 2026
Reply from Cassidy Travel
Dear Patrick,
We're so glad you found great deals with us! We appreciate your positive feedback, thank you for taking the time.
Kind regards,
Cassidy Travel
IT WAS SO EASY AND DEE WAS VERY GOOD TO…
IT WAS SO EASY AND DEE WAS VERY GOOD TO DEAL WITH
September 7, 2026
Reply from Cassidy Travel
Dear Mary,
Thank you for your wonderful feedback! We're so pleased to hear that you found the process easy and had such a positive experience with our team member.
Kind regards,
Cassidy Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.