First time ordering anything from this site and delivery to NZ! Customer service great, updating you on the whole shipping right through till delivery! Ordered disposable black masks and over all very... See more
Company replied
Catch
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Experience was a lot better than reviews I've read. I took a gamble and ordered anyway. Order arrived in NZ from Oz within 1 week, am still waiting on nz companies orders from 3 weeks ago, so am super... See more
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They are alright when everything goes well. But when there's a problem, for example they forgot to dispatch your order from their warehouse, and it's been already three weeks since then, you're left o... See more
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Terrible service don't use this business. When this business cant provide the items they will not refund your money until an investigation has taken place which takes another 5 days. Their tracking nu... See more
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Company details
Information provided by various external sources
All your favourite brands for less - right here at Catch New Zealand. The latest tech, big brand fashion, bulk groceries and everything else - delivered straight to your door.
Contact info
Australia
- catch.co.nz
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Absolutely delicious Hawaiian burger…
Absolutely delicious Hawaiian burger and chips! Highly recommend great size and perfect combination of flavours!
March 30, 2025
Unprompted review
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Amazing quality and super fast…
Amazing quality and super fast delivery, I’m very happy! 😃
January 3, 2025
Unprompted review
Reply from Catch
Yay, Ruby! We're so thrilled to hear that you're happy with both the quality and speedy delivery! 🎉 Your excitement just made our day!😄 Thank you for sharing your awesome feedback – we can’t wait to serve you again soon! 💖
Hi I ordered a wheelbarrow for…
Hi I ordered a wheelbarrow for grandson from Catch.co.nz It wasn't packaged enough to travel the distance it did. The emails and pics I've sent don't get sent. I don't know how to contact them.
I'm extremely disappointed and won't be dealing with them again.
November 11, 2024
Unprompted review
Reply from Catch
Hi Kim! We're really sorry to hear about your order experience. It sounds incredibly frustrating, especially when you were looking forward to giving your grandson a wheelbarrow. It’s disappointing that the packaging wasn’t sufficient and that your attempts to reach out with emails and pictures haven’t been successful.
To better assist you, please send us an email at customerservice@catch.com.au with the subject line "TrustPilot" and include your order number. We’re here to help, and we hope everything gets sorted out soon.
I purchased a Genuine Leather Crossbody…
I purchased a Genuine Leather Crossbody Bag Satchel TC55 from TOUCHANDCATCH LTD back in February. In April the sewing frayed and come away from the side of the bag leaving a gapping hole. I emailed them with Pics of the damage and they said we have been selling this bag for10 years and never had this problem. Then I kept emailing asking for my money back, but I received no reply. Then on the 14th April they said they would send me a replacement bag. Then no contact from them all through May & June. Absolute Rubbish Product !!! Don't Buy Anything From This Company !!!
February 13, 2024
Unprompted review
Reply from Catch
Hey Bella, we're really sorry to hear about the issues you've had with your Genuine Leather Crossbody Bag. That’s definitely not the experience we want for our customers, and we can imagine how frustrating it must be to not get the help you need after so many attempts.
To get this sorted for you, could you please email us at customerservice@catch.com with your order number and use 'TrustPilot' as the subject line? Thanks for your patience, and have a great day ahead!
Be mindfull of their policies
Be mindfull of their policies. There is no option to cancel your order once it's completed.
The whole system is fishy and unclear and unhelpful. What a shame
April 16, 2024
Unprompted review
Reply from Catch
Thanks for letting us know about your experience, Hanna. We're sorry our order cancellation policy didn't work out for you. We get that being able to cancel an order is important and we're sorry that our system didn't meet your expectations. We always aim to make our policies as clear as possible, and we're sorry if they weren't in this case. We're here to help, so we just sent you a message to ask for more info about the order you want to cancel. Once we have that, we'll figure out what other options we can do to assist you.
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Ordered product 2mths later still nothing!!!!!
Ordered product on the 2nd of November and still no product and keep getting told its with Australia post but the tracking shows it hasn't even been pick ed up. Just Liars!!!!!!!
December 13, 2023
Unprompted review
Ignoring Refund Promise & Emails
I found a product on sale but was unable to purchase it at sale price. Customer Service told me to purchase items at full price and confirmed via email that they would refund the difference. I have not heard from them since after sending multiple emails and have received no refund. I will take this further as I spent hundreds of dollars.
December 1, 2023
Unprompted review
Still waiting after a month, no contact
I've been waiting a month for delivery. Within a day it said it was dispatched and with Aus post, then nothing. No reply to queries, really frustrating.
I ordered from them last year and it to 4-6 weeks to recieve my order.
December 4, 2023
Unprompted review
Catch is not Catchoftheday anymore
I have been with Catch for more than ten years since it was just a small scale Aussie company. I was happy to see it grew bigger till huge.
But now I am afraid I have time say Good Bye to Catch.
The quality control is no more. There are fraud products from nowhere listed on Catch and the customer service was gone as well.
It is more like Amazon now. You have to try your luck to get the genuine products. What a shame.
November 12, 2023
Unprompted review
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Very happy with the service.
I ordered Berlei lingerie in the colour I could not get in NZ. The price was great & the service excellent with regular updates & prompt delivery thank you!
November 3, 2023
Unprompted review
Terrible Customer Support
Useless customer support who tell you what you already know and then tell you to just wait even though you have already been waiting for weeks without an update.
September 26, 2023
Unprompted review
Reply from Catch
Hi there; thank you for sharing your feedback with us. We're truly sorry to hear about the issues you've been experiencing with our customer support. This is certainly not the level of service we aim to provide.
We'd like to investigate your case to further assist you and address your concerns. Could you please provide us with your order number or any relevant details? This will help us investigate the matter thoroughly and work towards a resolution.
Best Regards, Catch Team
Paid to pickup
Paid to pickup, neverngot an address, phone number goes silent. I'm going to take them to small claims and ask for all my fuel and time back as well as the money I paid for nothing. Commerce commission will also hear about these scammers
August 24, 2023
Unprompted review
Reply from Catch
Hi Nik, we're truly sorry to hear about your frustrating experience and take your concerns very seriously. We couldn't locate any records of an order under your name, but we're determined to resolve this matter for you.
To help us assist you better, could you kindly provide any additional details such as the order number or email address this was placed under?
SCAM
They charged 3x the cost of delivery without warning. Only after submitting payment did it say the delivery was more than advertised. They didn't give an order number or a confirmation email of sale. Then they didn't answer my emails querying the price difference. Only when I said I was reporting it as fraud did they respond. After emailing them back they still didn't respond. I used the "Call us" link but it only took me back to the emailing option. No way of ringing them. Absolute scam. DO NOT USE THEM!!!
July 8, 2023
Unprompted review
Reply from Catch
Hi Sarah,
We're truly sorry for the inconvenience you faced with the unexpected delivery cost and the delay in our response. This was certainly not the experience we aim to provide. This error in the delivery cost appears to have been an error in the weight classification of this particular product on our website.We've promptly refunded your full delivery fee and have reached out to discuss further.
We value your feedback and are actively working to improve our processes to ensure this doesn't happen in the future. Please don't hesitate to reach out if you have any further concerns.
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Exhorbitant shipping costs.
Recent change in shipping costs makes shopping here uneconomical. - Shipping now costs twice as much as the product itself. Ridiculous.
April 15, 2023
Unprompted review
Reply from Catch
Hi Matt,
We appreciate your feedback and understand your concerns about recent shipping cost changes. The rise in courier delivery costs has made us make the tough decision to adjust our shipping fees, particularly affecting some products offered by smaller 3rd party sellers and Catch directly and that keep on working on ways to reduce delivery costs for everyone that shops with us.
To make delivery costs more affordable, we want to highlight that OnePass members will continue to enjoy free standard and Click & Collect delivery on eligible items, helping to offset these costs. Thanks again for your feedback & we'll make sure to pass your comments onto our team.
Quick and efficient communication and refund
They didn't have a product I wanted in stock after I had ordered and paid for it. They were quick to communicate the problem, transfer my funds back and also gave me $10 credit to spend on my next purchase.
Highly recommended to all buyer. I will definitely be buying off them again. Very quick and efficient service, also very cheap and reputable prices and brands. 5 stars all around.
December 12, 2022
Unprompted review
Reply from Catch
Thank you, Renee! :)
Ordered the friends monopoly game
Ordered the friends monopoly game. Catch.co.nz had the best price for the game and the cheapest postage. I ordered on the Wednesday, the game was dispatched on the Saturday and arrived from Australia the following Thursday. Very impressed at the speed of delivery and packaging it came in. Will happily order from catch.co.nz again.
October 5, 2022
Unprompted review
Reply from Catch
Hi there!
Thanks so much for the positive feedback! We're thrilled to hear that your experience with us was excellent, and we were able to deliver the Friends Monopoly game quickly and safely.
Thanks again, and have a fantastic day!
Great service to NZ
I ordered a Calming Plush bed for our 10 week old Golden Retriever puppy on 18 August 2022. I was kept informed all the way from Australia by Australia Post, via NZ Customs and it was delivered today, 25 August, by NZ Post. Great service and product.
August 25, 2022
Unprompted review
Reply from Catch
Hey there, thanks for taking the time to leave us a review - we're so happy to hear that you had a great experience with our service! We take pride in making sure that our customers are kept informed every step of the way, and we're glad to hear that our communication with you was helpful.
We hope that your 10-week old Golden Retriever puppy is loving their new Calming Plush bed - we know how important it is to give our furry friends the best possible comfort and support. If you ever need anything else for your furry friend, don't hesitate to reach out to us - we're always here to help. Thanks again for choosing Catch, and we hope to see you again soon!
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Do not respond to enquiries
I ordered a lamp. When it arrived you could hear broken glass inside the package so I refused delivery and contacted Catch. That was 2 weeks ago. Other than the standard we have received your request I ahve heard nothing. The standard email also includes the passive aggressive "if you write to follow up on this enquiry it will put you further back in the queue". It seems these guys are OK until something goes wrong. Don't risk it.
July 25, 2022
Unprompted review
Reply from Catch
Hello Jon, we sincerely apologise for the frustration you have experienced with our customer service team. We understand that this is not the level of service we aim to provide, and we regret any inconvenience caused.
We value the importance of keeping our customers updated on the progress of their inquiries, and we are sorry that we have fallen short in your case. Please rest assured that we take your feedback seriously and we are committed to improving our processes to ensure that all our customers receive efficient and helpful assistance.
If you require further assistance, please don't hesitate to contact us at customerservice@catch.com.au with the subject line "TrustPilot". We are here to help and we look forward to resolving any issues you may have had.
Good
I've made three orders from them now of kitchenware and they arrive very quickly. Something I ordered arrived broken and they shipped a replacement out as soon as I contacted them.
July 24, 2022
Unprompted review
Reply from Catch
Hey there, thanks for the awesome review! We're thrilled to hear that your kitchenware orders have been arriving quickly - we know how exciting it is to receive new goodies for your home.
Although we're sorry to hear that something arrived broken, we're so glad that we were able to quickly send out a replacement for you. We're all about making sure our customers are happy and satisfied with their orders, so we're always here to help in any way we can.
If you ever need anything else for your kitchen, don't hesitate to give us a shout - we're always happy to provide you with top-quality products and service. Thanks again for choosing Catch!
Please read before you make a purchase
Please read before you make a purchase. This site is not in NZ, first of all! Even though their domain is .nz. Secondly, haven’t received my purchase after 2.5 months. Did not approach to make a contact with me and explain the situation etc.
Do not buy from them. Period.
July 6, 2022
Unprompted review
Reply from Catch
Hi Irina, we're really sorry that things didn't go smoothly with your purchase from our online website. We totally understand how frustrating it is when you don't receive what you ordered in a timely manner, and we apologise for any inconvenience caused.
We're based in Australia, and we know that our domain extension might have been confusing for you. We're always working hard to provide our customers with the most reliable and transparent service possible, and we're sorry that we didn't meet your expectations this time around so we'll make sure to pass your feedback onto the team.
We'd like to make things right for you, and we're committed to resolving any issues as quickly and efficiently as possible. So if you could give us your order details, we'll get right on it and give you an update. Alternatively, you can drop us a line directly at customerservice@catch.com.au with the subject line "TrustPilot".
Thanks for your feedback, and we hope to have a chance to win back your trust in our online website.
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