First time ordering anything from this site and delivery to NZ! Customer service great, updating you on the whole shipping right through till delivery! Ordered disposable black masks and over all very... See more
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Catch
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Experience was a lot better than reviews I've read. I took a gamble and ordered anyway. Order arrived in NZ from Oz within 1 week, am still waiting on nz companies orders from 3 weeks ago, so am super... See more
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They are alright when everything goes well. But when there's a problem, for example they forgot to dispatch your order from their warehouse, and it's been already three weeks since then, you're left o... See more
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Terrible service don't use this business. When this business cant provide the items they will not refund your money until an investigation has taken place which takes another 5 days. Their tracking nu... See more
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Company details
Information provided by various external sources
All your favourite brands for less - right here at Catch New Zealand. The latest tech, big brand fashion, bulk groceries and everything else - delivered straight to your door.
Contact info
Australia
- catch.co.nz
People also looked at
I still can't believe LastSeason sold…
I still can't believe LastSeason sold themselves to Catch.co.nz.
Their prices aren't what LastSeason had. I use to purchase off of lastseadon a lot. Now that their stuff is with catch there aren't good to be true deals. And the great thing about LastSeason was they had next day delivery. Even better! Our whole family were disappointed to find they had moved to catch.
May 13, 2021
Unprompted review
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catch.co.nz is a misleading scam…
catch.co.nz is a false misleading scam for mostly everything. The prices are not at all cheaper, at the most on average items maybe 1-5% but you pay more than that with shipping then wait 3 weeks for delivery, so why even bother with this bullsh1t website.
April 24, 2021
Unprompted review
Reply from Catch
Hi Jaison, we're sorry to hear that you had a negative experience with our website. We take all feedback seriously and we're disappointed to hear that you didn't find our prices competitive. We strive to offer a wide range of products at fair prices, and we're sorry to hear that we fell short of your expectations.
Regarding shipping times, we understand that waiting three weeks for delivery can be frustrating. Please note that international shipping times can vary depending on a number of factors, including the shipping destination and the type of item being shipped.
If you have any specific concerns or issues that you'd like to discuss, please don't hesitate to contact us at customerservice@catch.com.au with the subject line TrustPilot. We'd be happy to help in any way we can.
Very poor, never delivered, poor communication
Very poor. Catch.co.nz does not ship from NZ, nor do they tell you that. A month on I am still waiting and they haven't answered my last 2 emails. Totally worthless company. Don't buy from here.
March 28, 2021
Unprompted review
Reply from Catch
Hi there, we're sorry to hear about your negative experience with us. We aim to be transparent about our shipping locations, and we apologise if this was not made clear to you. We apologize for any inconvenience caused by the delay in your order and the lack of communication from our team. If you haven't received your order yet, please contact us at customerservice@catch.com.au with your order details and the subject line 'Trustpilot'. We would like to investigate this issue and work with you to find a resolution. Thank you for bringing this to our attention.
Hairdressing Supplies NZ Shopper
Hi all,
Just wondering if anyone has purchased hair products from this site as their prices are really good.
I have had trouble with the website loading.
Would appreciate any feedback, thanks. Shopping from NZ
Vera
March 22, 2021
Unprompted review
Reply from Catch
Hi Vera, thank you for considering Catch for your hairdressing supplies. We're sorry to hear that you're experiencing trouble with our website loading. We strive to provide a seamless online shopping experience for all our customers and would like to investigate this issue further.
If you need any assistance, please feel free to email us at customerservice@catch.com.au with the subject line TrustPilot.
Very poor service
Very poor service. Please be careful with this site. The prices and that are really good but the problem was is that I purchased a refurbished s10+ from catch.co.nz. Not knowing that it was bought off catch.co.au. long story short, first it took a whole month to get it because customs was holding it. I Merely had it for 5 months and the system upgrade is Australian so it does not work in nz there for I can't use nz service. I called them to either send me a replacement or get it fixed. No they are just wanting to refund and for me to send the phone back. I FELT AS IF THIS WAS A SCAM!
March 1, 2021
Unprompted review
Reply from Catch
Hi Met,
We've just stumbled across your review and are sorry to hear about your poor experience with our refurbished Samsung S10+. We understand your frustration with the delay in customs and the issue with the system upgrade. Our aim is to provide high-quality products and services, and we apologize for falling short of your expectations.
Our customer service team is committed to resolving any issues you may have encountered with your purchase. If this has not yet been resolved, olease contact us at customerservice@catch.com.au with your order details and we'll do our best to assist you.
Thank you for bringing this to our attention and giving us the opportunity to improve our service.
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Was hesistant to purchase from here…
Was hesistant to purchase from here after reading some of these reviews but the price was far better than other suppliers for same product. I was super impressed. Ordered late on boxing day, arrived 5th Jan.
January 8, 2021
Unprompted review
Reply from Catch
Hey Laura, we just stumbled upon your review.
Thanks for taking the plunge and giving us a shot. We know there are some not-so-great reviews out there, but we're happy to hear that you had a positive experience with us.
We like to keep things speedy and efficient around here, so we're stoked to hear that your order arrived in a jiffy. Who says good things don't come fast, eh?
Thanks for shopping with us, and we hope to see you again soon!
Well I can only review from my personal…
Well I can only review from my personal experience. Ordered on the 28th December if I remember rightly, shipped from Australia on the 29th,arrived today, the 5th January....so happy with my 3 Pot Slow Cooker...thanks Catch, would order again.
January 4, 2021
Unprompted review
Reply from Catch
Hey Deb,
Thanks for taking the time to share your experience with us. We're thrilled to hear that you're happy with your purchase of the 3 Pot Slow Cooker and that it arrived quickly.
We know online shopping can sometimes be a bit of a gamble, but we're glad we hit the jackpot with your order! We appreciate your support and hope to see you back on our website for your next shopping adventure.
Digital Air Fryer
Have only had the one order and the service and tracking was excellent.No problems at all.Item came when it was supposed to.Im happy with them so far
December 17, 2020
Unprompted review
Reply from Catch
Hey Loryn,
Thanks for taking the time to share your experience with us. We're delighted to hear that you're happy with your purchase of the Digital Air Fryer.
Thank you for your support!
The products are awsome and cheap…
The products are awsome and cheap priced if they come....
So I ordered 5 items on 6th Nov and received 2 of them other 3 haven't turned up and a month later trying to get a hold of them is really hard and when you do they won't give you a proper answer .
I'm so guttered it was my children's xmas present today been 7th dec no chance of getting it for xmas.
An update I was refunded my money after several calls to help desk
December 7, 2020
Unprompted review
Reply from Catch
Hi Jennifer,
Thank you for taking the time to share your experience with us. We're sorry to hear that your order did not arrive in full, especially during the holiday season. We understand how disappointing this can be, and we apologise for any inconvenience caused.
If this hasn't been resolved for you, pease send us an email at customerservice@catch.com.au with the subject TrustPilot.
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Terrible service don't use this…
Terrible service don't use this business. When this business cant provide the items they will not refund your money until an investigation has taken place which takes another 5 days. Their tracking numbers a fake they don't link to anything or any items so therefore are not tracking anything.
December 2, 2020
Unprompted review
Reply from Catch
Hi L, we're sorry to hear about your negative experience with our service. We take the trust of our customers very seriously, and all tracking numbers we provide are genuine. We apologise if there was a technical error that led to a discrepancy.
If this issue hasn't been resolved, please contact us at customerservice@catch.com.au with the subject line TrustPilot, and we will investigate further.
4 weeks to arrive
Spent almost $500 with Catch and after 3 weeks I had been told that my item was stuck in customs because no import manifest info was included and NZ couldn’t release it. After 4 weeks my item finally arrived and I am happy with the product. However, I do not recommend this company, poor service and customer service are not very helpful.
November 7, 2020
Unprompted review
Reply from Catch
Hi Chloe, we apologse for the delay in receiving your order and the inconvenience it caused you. We understand how frustrating it can be to experience delays in shipping and receiving your product. We strive to provide the best customer service possible, and we're sorry to hear that we did not meet your expectations.
We will do our best to ensure that these issues are resolved and that this does not happen in the future. Thank you for your feedback, and we hope to improve our service in future.
Items never arrived and it had been a…
Items never arrived and it had been a few months. No response to my emails. Total scam.
November 4, 2020
Unprompted review
Reply from Catch
Hi Onchie, we just stumbled upon this review and we're sorry to hear about your negative experience with us. If this hasn't yet been resolved, pease email us at customerservice@catch.com.au with the subject line TrustPilot so that we can investigate this further and find a solution.
Do not trust this company!!
Do not trust this company!!! Ordered a switch for my son, delivery details were never updated til I queried after the suppose delivery date. They said was delivered. I write back saying never was delivered to me. They reply go check with your neighbour as it says delivered and that was it. Did not solve the problem if it was delivered elsewhere it's not my job to go find it it's the company's responsibility. I got no refund or replacement, so now down hundreds of dollars with no switch for my son. Very bad customer service
October 15, 2020
Unprompted review
Reply from Catch
Hi Tracy,
We're sorry to hear that you had a negative experience with us. We understand how frustrating it can be to have delivery issues, especially when it's a gift for your child. We apologise for any inconvenience caused by the lack of updated delivery details and the unsatisfactory response from our customer service team.
If this hasn't been resolved, please send us an email at customerservice@catch.com.au with your order details and the subject line "Trustpilot".
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Stole credit card details and google log in
Last Christmas I ordered my toys from catch.co.nz. Just before Christmas somehow someone stole my credit card details from ordering on this site, and also my google login and spent over $2k on my card. It must have been someone working at the website as they stole not only my card details but also my google account login details. My google account was hacked and they deleted the order confirmation emails all I was left with was a huge credit card bill. Catch.co.nz did nothing to help either myself or the NZ Police stop the order being processed or the goods being sent. They were less than helpful and didn't want to know. It was incredibly stressful and they totally ruined my and my daughter's Christmas. I warn anyone from ever using the site.
October 6, 2020
Unprompted review
Reply from Catch
Hi Sarah, we're sorry to hear about your experience and understand how stressful this situation must have been for you and your family during the holidays.
We want to clarify that after investigating your case, we have found no evidence that suggests the breach was caused by someone working on our website. Unfortunately, security breaches can happen to anyone, and it's often the result of compromised personal information.
We want to assure you that we have several measures in place to safeguard against fraudulent activity, including regular security audits and compliance with industry-standard security protocols. We regret that we weren't able to assist you in resolving this matter and apologizs for any inconvenience caused.
We recommend staying safe online by visiting https://www.esafety.gov.au/ for any further support and working with your bank.
Pathetic customer service
Pathetic customer service
I bought an appliance with attachments
After ther delivery of attachments they emailed to say they don’t have stock of the appliance
What am I going to do with the attachments
And I can’t call them from NZ
No online customer support
They said they’d refund me and give me a 10 dollar credit
How is that going to help
A
August 28, 2020
Unprompted review
Reply from Catch
Hi Shereen,
We're sorry to hear about the inconvenience caused by the stock issue and the lack of online customer support. We understand how frustrating it can be to receive attachments without the main appliance. We apologise for any confusion and inconvenience this may have caused.
In terms of resolving this issue, we're glad to hear that we've processed a full refund for the appliance and provided you with a $10 credit. We understand that it may not make up for the entire inconvenience but we hope it helps as a gesture of goodwill. .
If there's anything else we can do to assist you, please don't hesitate to reach out to us via email at customerservice@catch.com.au We appreciate your patience and understanding.
Do yourself a favor, avoid these guys
They are alright when everything goes well. But when there's a problem, for example they forgot to dispatch your order from their warehouse, and it's been already three weeks since then, you're left on your own. As other reviews mentioned the phone number doesn't work and I didn't get any emails after submitting their support form so I don't even know if it did anything. I'll give them time until next week and then will rollback the transaction with my bank. Do yourself a favor, avoid these guys
August 19, 2020
Unprompted review
Reply from Catch
Hi Alex, We're sorry to hear that you've had a negative experience with our service. We understand how frustrating it can be when there's an issue with your order and we apologise for any inconvenience caused.
If this hasn't been resolved yet, please email us at customerservice@catch.com.au with the subject line TrustPilot and we will get back to you as soon as possible.
They have no ethics.
They have no ethics.
First of all, it is a company with no phone support or chat support. And in the website they inform that you have several ways of communitcation..
In addition, they are lying to the customers and informing that the phone system is not working. A retail company with a non-operational phone system will fix it in the next business day, because it will impact seriously the business.
The second point is that I ordered on 18/05 and now is 25/06 and I did not receive the product.
Third, they keep stalling the users and never provide any useful information. First they need 3 business days to understand the problem. Then they need five working days to talk with Australia Post and then you cannot cancel in the period of the 30 days. I don’t know what happens after that.
Fourth, when you ask for a refund they say that you cannot ask before 30 days, but they don´t verify how many days you have been waiting or the situation. So if they (Australia Post) lose your packet you are not able to receive you money back.
Fifth, they wait until the customer complains to answer with a useless Template without any additional information.
If you are reading this review be careful because their website is wonderful, but the reality of this company is ugly.And you might lose your money …
Totally dissatisfied with the company. I will never purchase from them again…
June 25, 2020
Unprompted review
Reply from Catch
We are sorry to hear about your negative experience with our company. We understand your frustration with the lack of communication channels available and we are taking steps to improve this. We offer service via social media, live chat, phone and email.
We apologise for the delay in delivering your product and the inconvenience it has caused you. We understand that waiting for a product can be frustrating and we are working with our shipping partners to ensure timely deliveries.
Regarding refunds, we do have a policy in place to protect our customers' purchases. However, we understand your frustration and we will look into this further to ensure that our policies are being followed correctly.
We appreciate your feedback and take all complaints seriously. We will be reviewing our processes to see where improvements can be made to prevent similar issues in the future.
If this hasn't been resolved, contact us at customerservice@catch.com.au with the subject line "Trustpilot" so that we can assist you further.
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Great customer service and products
Despite all the obstacles with covid-19 and my original parcel getting lost they were so helpful and got it fixed for me. The product has finally arrived and it was a bargain for a brand new Polo Ralph Lauren cap and it arrived in immaculate condition.
May 7, 2020
Unprompted review
Reply from Catch
Hi Neve, thanks so much for sharing your positive experience with us! We're thrilled to hear that despite the challenges with COVID-19 and your lost parcel, our team was able to provide great customer service and get everything sorted out for you. We're glad you love your Polo Ralph Lauren cap and that it arrived in perfect condition. Thank you for choosing to shop with us and we look forward to serving you again in the future!
Delivery takes over 3 weeks with no assistance from Catch
The website is New Zealand, however all items are shipped from Australia. It states 2 - 3 business day and I have waited 3 weeks now for delivery. Catch it not providing any assistance and I logged an enquiry with Australia post to fine out what is happening. I realise there are delays due to Covid 19. But I had items delivered from China quicker than from Australia / catch.
April 30, 2020
Unprompted review
Reply from Catch
Hi Alexei, we apologise for the delay in delivering your order. We understand that waiting for a product can be frustrating, especially when the estimated delivery time has passed. We are working with our shipping partners to ensure timely deliveries, but unfortunately, there were some delays during this challenging time.
If this hasn't been resolved for you please send us an email at customerservice@catch.com.au with your order details and we'll look into it for you. Thank you for your patience and understanding.
Really good bargains
Really good bargains. I ordered my kids school shoes off here as well. Good brands at great prizes. Agree with others that shipping may not arrive within the stipulated time but not too delayed. Mine came in 10 working days.
December 27, 2019
Unprompted review
Reply from Catch
Hi Ellis, thank you for taking the time to leave a positive review. We're thrilled to hear that you found great bargains on our website, and that you were happy with the quality of the products you received, including your kids' school shoes. We appreciate your patience with the shipping time and we'll do our best to continue improving. Thank you for choosing to shop with us!
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