First time ordering anything from this site and delivery to NZ! Customer service great, updating you on the whole shipping right through till delivery! Ordered disposable black masks and over all very... See more
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Catch
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Experience was a lot better than reviews I've read. I took a gamble and ordered anyway. Order arrived in NZ from Oz within 1 week, am still waiting on nz companies orders from 3 weeks ago, so am super... See more
Company replied
They are alright when everything goes well. But when there's a problem, for example they forgot to dispatch your order from their warehouse, and it's been already three weeks since then, you're left o... See more
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Terrible service don't use this business. When this business cant provide the items they will not refund your money until an investigation has taken place which takes another 5 days. Their tracking nu... See more
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Company details
Information provided by various external sources
All your favourite brands for less - right here at Catch New Zealand. The latest tech, big brand fashion, bulk groceries and everything else - delivered straight to your door.
Contact info
Australia
- catch.co.nz
People also looked at
Suspect site is NOT secure
I have ordered from Catch twice now and while I have had no issue with the product or delivery I have had a more serious issue. I do not believe their site is secure. My Visa Debit details have been stolen twice now and each time have been within a week of ordering through catch.co.nz. Luckily my bank is very vigilant.
June 9, 2022
Unprompted review
Reply from Catch
Hi there, thank you for sharing your experience with us. We take your concerns about security very seriously and we're sorry to hear that you've had this issue with your VISA details.
We want to assure you that our website is fully secure and we use industry-standard encryption to protect our customers' information. However, we understand that you've had a negative experience, and we want to investigate this matter further to understand what went wrong.
If you have any further concerns or questions, please don't hesitate to contact us at customerservice@catch.com.au with the subject line "TrustPilot". Thank you for choosing Catch, and we hope to have the opportunity to regain your trust in our online website.
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Bad,paid for my order,but got cancelled…
Bad,paid for my order,but got cancelled for no reason and notification.Not recommended at all.
June 2, 2022
Unprompted review
Reply from Catch
Hi Alita, we're sorry to hear that your order was cancelled and you were not notified. This is not the experience we want our customers to have, and we want to make it right.
We take customer satisfaction seriously, and we'd like to investigate this further. Can you please provide us with your order details so we can look into the issue and provide you with an explanation?
Thank you for your feedback, and please don't hesitate to contact us at customerservice@catch.com.au with any concerns or questions.
Strongly advise against ordering from…
Strongly advise against ordering from this company. The difficulty in trying to get any kind of response regarding your order placed will simply leave you exasperated. Just down right BAD customer service.
May 16, 2022
Unprompted review
Reply from Catch
Hi Yvonne, we're truly sorry to hear about your negative experience with our customer service team. We take full responsibility for any frustration or difficulty you've encountered. We value your feedback and we're committed to resolving any issues as quickly and efficiently as possible. If you could please provide us with your order details and any additional information, we'll do everything we can to investigate and make it right.
Most Amazing Company. Quality and Prices,Delivery100:%+
I've purchased from Catch, every fortnight in the last 2 maybe 3 years.
There prices are excellent even when companies in NZ are having sales. Especially in bedding. They have products I've never seen in NZ.
The quality is exceptional, I would have spent many thousands of dollars, as I've been housebound, and couldn't afford to purchase in Auckland or NZ. Once a parcel was late being delivered for 21st birthday. They sent another, when the original arrived they said keep it.
You get amazing tracking from Australia Post.
I am a very fussy shopper. I would not of continued. I'm waiting for a parcel of wool wash, also I'm about to order a duvet, fraction of the price of NZ even on sale.
JoD
February 20, 2022
Unprompted review
Reply from Catch
Hi JoD, thank you so much for your positive review! We're thrilled to hear that you've had a great experience shopping with us, and we appreciate your loyalty over the last few years.
We're glad that you've found our prices and quality to be exceptional, and we're committed to continuing to provide you with the best possible service.
Thank you for choosing Catch, and we look forward to serving you again soon!
Worst company ever
Worst company ever. Bought a coffee machine that broke within 3 weeks of using it. I've been given the run around from the returns department for two weeks now. I haven't heard anything useful about exchanging or getting a refund. These people are scammers.
February 6, 2022
Unprompted review
Reply from Catch
Hi Christine, we're sorry to hear about your negative experience with our returns process. We understand your frustration and we want to make things right for you.
If this has not yet been resolved to your satisfaction, please provide us with your order details and any additional information about your return. We'll investigate and do our best to find a solution that's fair and satisfactory to you. Please don't hesitate to contact us at customerservice@catch.com.au with the subject line "TrustPilot".
Thank you for bringing this to our attention, and we'll use your feedback to help improve our service.
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DO NOT ORDER FROM CATCH
DO NOT ORDER FROM CATCH. SCAMMERS WITH NO CUSTOMER SERVICE.
Hit the 3-month waiting mark for my package to arrive from Melbourne to Wellington. Catch website tracking via AUSPOST states that my parcel has arrived in the country but delivery failed and has been forwarded to pick up address (which I assume its at the depo).
Contacted AUSPOST as was told my parcel doesn't exist. Then was told to contact NZ POST who handles all AUSPOST packages and was told CATCH needs to provide me with both AUSPOST and NZPOST tracking information to even check if the parcel has even arrived into New Zealand
CATCH customer service is non-existent and their "submit your enquiry" link is broken and will not work, leading to a "page not found" error.
Catch, it seems, has created a clever scam which leaves the buyer running in circles, never getting any information or a reply from a real person.
January 14, 2022
Unprompted review
Reply from Catch
Hi T.M, we're sorry to hear about your negative experience with us at Catch. It's never our intention to leave our customers feeling disappointed, and we take your feedback seriously.
We understand that you've been waiting for your package to arrive for three months and have faced difficulties in tracking it. We apologise for any inconvenience caused by the lack of communication from our customer service team, and we're sorry to hear that our "submit your enquiry" link was broken. We've fixed the issue, and our customer service team is available via phone (1300 222 824) and email (customerservice@catch.com.au) to help with any concerns you may have.
We're investigating your order and will do everything we can to provide you with the necessary information and resolve the issue as soon as possible. We appreciate your patience and understanding during this time.
At Catch, we're committed to providing excellent customer service and delivering a smooth shopping experience. We're sorry that we've fallen short in your case, and we're determined to make things right.
Thank you for bringing this to our attention, and we hope to restore your trust in our brand.
If I could give zero stars I would
If I could give zero stars I would! On the 31st of August I placed an order for 4 256gig SD cards for my children it was taking a long time I thought CoVID had slowed it down and the updates on tracking made no sense. It claimed a day that everyone was home delivery had been attempted but it hadn't but then 3 weeks later on the tracking claimed my purchase had only just arrived in NZ. I thought it was a NZ business but through the tracking information and attempting to deal with the abysmal customer service Catch au I've realized it's Australian. After got in contact with customer service on November 5th I explained that no package had arrived I was told I would receive a new dispatch when they were able to fill my order and I would receive an email confirming the dispatch and a tracking number. By the 24th of November I hadn't heard from them and asked foe a refund as the wait was ridiculous. They replied saying the order had already been dispatched on the 5th of November and delivered on the 15th of November. I said I had not received an email confirming dispatch or a tracking number nor had I received my order. They will give the tracking number to the supposed order and when I ask they say there is an investigation lodged with au post 1-2 business days for a response then its 2-5 business days when I next ask at 7 business days at 11 business days I receive the same automated response that it has happened to the customer service representative many times I just need to be patient when they finally respond.
December 12, 2021
Unprompted review
Reply from Catch
Hi Tamara, we just stumbled upon your review. We apologise for the delay in your order and the inconvenience you faced. We understand that you placed an order for 4 SD cards and experienced difficulties with the delivery and tracking updates. We're sorry for any confusion regarding the location of our business.
We apologise for falling short of your expectations and are committed to providing a better shopping experience in the future.Thank you for bringing this to our attention and giving us the opportunity to improve our service.
Great
First time using catch nz.great service super fast shipping from Australia 🦘.will definitely be using catch again 😊
December 2, 2021
Unprompted review
Reply from Catch
Hey Rachel, thanks for the awesome feedback! We're thrilled to hear that you had a great experience shopping with us at Catch NZ. Our kangaroos are always happy to hop over the Tasman Sea and deliver your order as quickly as possible. We're stoked that we could provide you with fast and reliable service, and we can't wait to have you shop with us again soon. Happy Catching! 🦘🛍️
0 STARS From me.
October 21, 2021
Unprompted review
Reply from Catch
Hi Wang, we just stumbled upon your review and we're sorry to hear that you had a negative experience with us. We take all feedback seriously and would like to assist you with any issues that you may have encountered. Please contact us at customerservice@catch.com.au with the subject line 'TrustPilot' so that we can help resolve any outstanding concerns. Thank you for bringing this to our attention.
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First time ordering and very pleased !
First time ordering anything from this site and delivery to NZ! Customer service great, updating you on the whole shipping right through till delivery! Ordered disposable black masks and over all very happy with this company and will be buying again! Maybe 2 weeks all up but still faster than NZ post for anything Auckland to Auckland!!
October 21, 2021
Unprompted review
Reply from Catch
Hey Tina, thanks for taking the time to leave us such a positive review! We're thrilled to hear that you had a great first-time shopping experience with us at Catch. Our team works hard to ensure that our customers are informed every step of the way, from the moment you place your order until it's delivered to your doorstep. We're glad that our disposable black masks met your expectations and that you're happy with your purchase. We appreciate your support and can't wait to have you shop with us again soon. Thanks for choosing Catch! 🦘🛍️
Quick shipping, good experience
Experience was a lot better than reviews I've read. I took a gamble and ordered anyway. Order arrived in NZ from Oz within 1 week, am still waiting on nz companies orders from 3 weeks ago, so am super stoked with Catch.
October 12, 2021
Unprompted review
Reply from Catch
Hi Rere, Thanks for leaving us a review! We're thrilled to hear that your experience with us at Catch was a positive one. Our team works hard to ensure that our customers receive their orders quickly and efficiently, and we're glad to hear that you received your package within a week. We understand that online reviews can be misleading, but we're happy that you took a chance on us and we delivered. Thank you for choosing Catch and we hope to have the pleasure of serving you again in the future! 🦘🛍️
Happy Customer in New Zealand
I ordered 2 x sets of flannellette sheets for my son and his wife. Ordered 7/10/21 and delivered to them on 18/10/21 from Australian warehouse, I thought that was very good considereing the delays in shippeg locally and between countries. The sheets were good quality and washed up nice and fluffy. Very happy and will buy from Catch.co.nz again.
October 7, 2021
Unprompted review
Reply from Catch
Hi Heather, thank you for sharing your positive experience with us. We're delighted to hear that you were able to receive your order of flannelette sheets in a timely manner and that the quality of the product met your expectations. We understand how frustrating it can be to experience delays in shipping, especially during these times, so we're glad that we could provide a smooth and efficient experience for you.
It's fantastic to hear that you'll be purchasing from us again, and we can't wait to have you as a returning customer. Thanks for choosing Catch, Heather, and we hope to see you soon! 🦘🛍️
Why is your website not accepting my…
Why is your website not accepting my address and no I am not rural or a postbox or a new sub division. U say u ship in and around nz yet it wont accept my address wat is going on with this company
September 28, 2021
Unprompted review
Reply from Catch
HI Aroha, we just stumbled upon this review. Thank you for taking the time to leave us your feedback, and we're sorry to hear that you've encountered issues with our website. We understand how frustrating it can be to experience technical difficulties while trying to place an order, and we apologize for any inconvenience caused.
If you're still having issues, please reach out to us at customerservice@catch.com.au with the subject line TrustPilot.
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Much better than reviews had suggested …
Having read the reviews here I was worried about using catch. However decided to during lockdown. They have been the fastest of any book company I have used in lockdown, they have constantly updated where the book is eg at airport etc, and was a good price. Would recommend them.
September 23, 2021
Unprompted review
Reply from Catch
Hey Richard, thank you for sharing your experience with us! We understand that online reviews can be a bit daunting, so we're thrilled to hear that we were able to provide you with a positive shopping experience. It's great to hear that our fast delivery services and constant tracking updates made your purchase easy and enjoyable.
We're committed to providing our customers with high-quality products at competitive prices, and we're delighted to have met your expectations. Thanks for your kind words and your recommendation, and we can't wait to have the pleasure of serving you again soon. Thanks for choosing Catch! 🦘
What a nightmare!!!!
I have ordered from Catch many times in the past and had no issues. BUT - recently we purchased a $100 dog bed for our sweet boy and when it arrived it was not the bed we ordered. It was one that was half the price.. I immediately contacted them to figure out what happened… they took weeks to get back and said I needed to open a return claim. I did that, and got a message another week later that I would have to figure out how to package the large dog bed (that arrived vacuum sealed and has since grown 4x the size) find a box large enough and send it back. At that point they will look over the dog bed and check their warehouse for the one I ordered to see if it’s even in stock and it could take another couple weeks for them to get back to me.
Yeah, no.
I called their customer service with my issues, if they want the dog bed back- they can schedule a courier and supply a box and pick it up. I have wasted so much time contacting them ver the last month - I just want the bed we ordered or a refund!!!! Never ordering from them again.
September 14, 2021
Unprompted review
Reply from Catch
Hi Taylor, thank you for sharing your experience with us. We're sorry to hear that your purchase of a dog bed didn't go as planned. We understand how frustrating it can be to receive the wrong product and to have to go through the process of returning it.
If this hasn't been resolved, we apologise for any delay in our response time and any inconvenience caused during the return process. Please contact us at customerservice@catch.com.au with the subject line TrustPilot so that we can investigate the issue and work with you to find a solution.
I was originally nervous
I was originally nervous because of reviews and I ordered it just as we went into a lockdown so I didn’t think I’d get it for awhile etc but it ended up coming sooner than a package I ordered from a shop down the road from me… so worth it!
September 3, 2021
Unprompted review
Reply from Catch
Hi T G! We're thrilled to hear that your order arrived earlier than expected, especially during these unpredictable times. We're sorry to hear that you were initially nervous due to some reviews, but we're glad that we were able to exceed your expectations. Thank you for choosing to shop with us and we hope to see you again soon! 😊
First time shopping with catch nz and I…
First time shopping with catch nz and I must say I am totally blown away at how fast my order was dispatched and shipped out of Australia to Nz took 1 week no problems what so ever my package was nicely packed best service ever will definitely recommend to all my family and friends thankyou catch nz I look forward to future purchases 10/10 👍👌😊😊😊😊
August 6, 2021
Unprompted review
Reply from Catch
Hi Jade, thank you for taking the time to share your amazing experience shopping with Catch NZ! We're thrilled to hear that your first time shopping with us exceeded your expectations.😊
Thank you for your recommendation and your kind words. We look forward to serving you again in the future and providing you with many more 10/10 experiences!
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They prove me wrong! :)
At first I was hesitant to order something at Catch.co.nz but the price is so good so I tried my luck...and guess what? I recommend this website to all, based on my experience. I was surprise it only took 1 week for my order to come, knowing tonnes of people saying that sometimes it could take months. I'm so stoke about my experience. Thank you Catch!
August 4, 2021
Unprompted review
Reply from Catch
Hi Ivanoski, thank you for sharing your positive experience with us! We're thrilled to hear that you took a chance on us and were pleasantly surprised with your order. We pride ourselves on providing great prices and fast shipping, and we're glad that we were able to exceed your expectations. Thank you for recommending us to others, and we look forward to serving you again in the future!
CATCH>COM IS A CHILDS DREAM CRUSHING SITE!!!!:(
im still waiting for my grandies roller skates after a year
catch has ruined my grandies birthday :( SO DO NOT ORDER FROM HERE!!!
June 19, 2021
Unprompted review
Reply from Catch
Hi Sofia, we're sorry to hear about your negative experience with Catch. We understand how important it is to receive your order on time, especially when it's for a special occasion like your grandkids' birthday. We apologise for any frustration and disappointment caused by the delay in receiving the roller skates.
If this hasn't yet been resolved to your satisfaction, please reach out to our customer service team at customerservice@catch.com.au with the subject line Trustpilot and we'll investigate the issue and work to resolve it as quickly as possible.
I was subscription bombed and this was…
I was subscription bombed and this was one of the websites I was subscribed to without my knowledge. I am trying to unsubscribe but am having no luck at all. Their unsubscribe page does not exist and there are no contact details for customer support. Would not exactly inspire me to buy anything from them
June 9, 2021
Unprompted review
Reply from Catch
Hi Catharine, we're sorry to hear that you had a negative experience with our subscription service. We take this issue seriously and apologis for any inconvenience caused by our subscription process. Our customer support team can assist you in unsubscribing and resolving any concerns you may have.
If this hasn't been resolved to your satisfaction, please contact us at customerservice@catch.com.au with the subject line 'TrustPilot' and we'll work with you to resolve this issue. We appreciate your feedback and hope to improve our service in the future.
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