CELERITAS Reviews 5,285

A frustrating website where it is impossible to contact anybody other than an automated system. I tried to cancel a pickup that had been arranged, four times I cancelled, four times I was informed the cancellation would go through, followed by an email saying that a driver would be there the following day to pick up the item. I am unable to return the item to the shop until the system says the driver isn't collecting - so at the moment I am stuck with the parcel, cannot return it to the shop for a refund, with a pickup driver on his way to pick up a parcel that I don't want him to take!!

Twice they say we will pick up a pakkets from Zalando.
boht the times I get a message "we were ad your house. They NEVER came. Bull s. What a company.
do not work with them .

Absolutely disgusting. We use them for returns, They lost multiple parcels and refused to accept any responsibility and pay compensations as they only accept claims from customers registered in Spain. As I am not Spanish, it is OK for them to refuse to pay any claims for parcels they lost. Customers services are pathetic too and simply stopped replying to my messages. DO NOT USE THEM!!!

Used this company to return a parcel to H&M It's never been delivered and I can't get no response or find a contact number. Will never use them again to return anything. Terrible service I have no way of getting my money returned for the goods I have sent back

Worst transport ever, they claim tried to deliver but couldn't find my address, every other transport company will call me & get the extra pinpoint location on WhatsApp, no calls from this company only state they won't attempt to deliver again!

Horrible súper irresponsables no es posible contactar con ellos mal servicio

Because I can’t leave 0. This company said that they had missing information for my address. I filled their online form to update the information. I checked the website consistently and continued to do the form like a crazy person because nothing would update or confirm that they received it. It’s impossible to contact them. Finally today I get an answer and after a week of no changes it now says the package has been returned due to me not giving further information. Disgusting service. Unreachable, unprofessional and a complete disaster. If your courier service happens to be them, change immediately or request a refund with the provider because you will not receive your package. Awful!!!

My address is in Sweden not Spain and there is no way for me to contact this stupid firm????

Can't believe zalando still use this service. Terrible, they never delivered my package, they claimed that they didn't have my address, total BS.

They didn’t try to deliver the package. I bought on Zalando, I can’t understand how the choose this company.

Terrible service, would have given them zero stars but not an option. Closed when I came of drop off centre at 2pm mid week in Marbella. At drop of place there is no information about opening times. Then got a home delivery arranged by them. Waited 10 hours but no one came, no one called me or took the phone. Company be avoided!!!

Horrible, the worst delivery company I've ever dealt with. They keep coming or not at random times and links to change delivery information or to pick it up don't work and just redirect to the contact page where they never get back to you. No options to pick up or change anything and they can't find it even after sending the exact location. Took me 3 days on Twitter to get a one-word reply to ask reference when I already sent it to them.

I thought my old local postal office had issues, but it's nothing compared to this. 3 weeks and I still don't have my shoes when it would've taken 10 minutes at the store. Month later, I still don't have my order nor my money.

Worst customer service i have seen ! They don’t call they don’t inform, the package never arrived. They just put on their stupid website that the package was refused which is a completely wrong! I kept calling and contacting their customer service and nothing ghosts no one answer

I order from Zalando they send parcel from these company they couldn’t not even not call and then they putt no body in home no one recive call this company very very bad

I use Briones Hairdressers in Balsicas, Murcia, Spain for my Amazon drop-off and returns. On every occasion, without exception, I have been met with courteous, friendly and very helpful service from staff. it's a pleasure to visit here. Always understanding and with a smile, to a Spanish non speaker. Thank you Celeritas Briones...

I’ve always received my package 📦. I don’t know why the rest of people have a complaint. They have their reasons. As for me, packages from Zalando have always arrived in perfect timing, and perfect instructions as to the return policies.

I have received messages for 4 days saying my delivery will be arriving on the day & it’s still not here. I haven’t had a call to explain why!
Disgusting service !!!
Number 716950635

Zalando need to stop using this company. They don’t deliver but tell Zalando they try to. Zalando you have lost my custom until you stop using this company .

Absolutely shocking. How is this company in business. Zalando have lost me as a customer for life, they know how bad celeritas are and still use them. Terrible.

Absolutely horrible!!!
last time they didn´t deliver the Zalando package saying we could not find your address. All other transportation companies find my address with no problem.
This time, they say they delivered the package to an imaginary person. The ID and signature appearing on the delivery note is not even with a valid ID format!!!
disgusted by their service.
Never will buy from Zalando again.