Centauro Rent a Car Reviews 

Awful. The whole experience was awful. It all started at the airport pick up, where the first car drove right past us, stopped, the driver looked right at us, and then drove off. The second time he came around, he told us to load our own bags in the trunk, told 4 people to squeeze in the middle row, and suggested to my partner that she “leave me behind.” The experience at the rental place was just as horrible. The only person working there was the driver, who took orders at a snails pace told us that our American credit cards “don’t work” and that we need to spend 200 Euros to get insurance for the already had. He looks to have been 19, and yet this company placed all their trust into him. We ended up being there for an hour at 21:00 PM while this kid keeps getting upset that we don’t want to pay 200 € for… nothing really. Once we got the car there were no back sensors, a loud beeping sound that would play loudly for a minute if you went a single kilometer over the speed limit for a second, and the only thing on the screen was music that didn’t even play. Let me restate, awful.

Collection of car was smooth apart from.pushy sales tactics. Returning car to alicante airport was apalling. Stodd waiting 45 mins for car to be inspected (didn't want to leave as car was damaged when we collected it) served other customers before us even though we where standing the longest. Terrible customer service

Scammers Rhodes branch

AVOID.

Charged us for a scratch that we did not do. Tell you the car is brand new don’t worry about noting marks. Take videos of every detail. The scratch was already there. A couple before us did not even use the car used it from airport and back and they got scammed to and had a video. All the reviews on their page are amazing and above 4 but none of those reviews are true. It’s strange how we can’t add a review on their page so you can obviously buy reviews which they have done. We tried to take a cheaper option but not saving money next time. Small companies like this trying to make money off us. Horrible way to end a holiday. If you need us to pay more lift your prices we got money we will pay don’t steal from people who love your island.

overcharged at Malaga airport due to an incorrect automatic invoice, told at the desk to contact via the website. I have had no response despite three chasers. Would not recommend.

I have rented cars on many occasions, and one thing I've learned is that the real quality of a rental company only becomes apparent when something unexpected happens.

I used to rent from Ciao Rent Car, but after my experience I decided I would never use them again. What should have been a straightforward rental turned into an unnecessary and stressful dispute over an alleged minor scratch. The whole experience left me with very little confidence in the way the situation was handled.

Since then, I have chosen to rent from Centauro instead, and the difference has been remarkable. Centauro has been operating successfully for many years and has built a strong reputation by providing a professional and transparent service. Companies with an established reputation understand that customer trust is one of their most valuable assets, and it shows in the way they treat their customers.

For me, peace of mind is just as important as price. I'd rather rent from a company that values long-term customer relationships than take the risk of dealing with unnecessary disputes. Based on my experience, I would happily recommend Centauro and will continue to use them for future rentals.

Stay away from this company.

This was one of the worst car rental experiences I've ever had.

The booking was far from transparent, with unexpected charges appearing only when I arrived at the counter. The customer service was unprofessional from start to finish, and once I needed assistance, it was almost impossible to get any real help or response.

The staff seemed interested only in getting me to sign the paperwork as quickly as possible, without properly explaining the rental process or making sure everything was clear.

If something goes wrong during your rental, don't expect anyone to stand behind you. There is practically no customer service, no accountability, and no willingness to resolve issues fairly.

Corfu has many rental companies—choose another one. I definitely will never rent from Centauro again.

I would not recommend renting from Centauro.
I was charged €85.80 for a rental extension after being told by customer service that if I returned the car on the agreed date, this amount would be refunded. The money was taken from my account, but despite several contacts, I still have not received the refund or a clear explanation.
What is even more frustrating is that the call center provided incorrect information. During my first call, I was assured that the extension charge would be returned. Later, another agent told me there was a problem with their system/platform and advised me to send an email instead. Since then, I have been waiting for a resolution and have received no satisfactory answer.
The lack of communication, conflicting information, and unresolved refund issue have made this a very disappointing experience.
Be careful when renting from this company. Make sure to keep all documents and check every charge carefully. Based on my experience, customer service was unreliable, and getting accurate information was difficult.

From the outset, the vehicle collection process was chaotic and poorly managed. The queuing system appeared disorganised, with little communication from staff about where customers should wait or how the process worked. As a result, we spent over an hour trying to collect our vehicle.

This was particularly difficult as I was travelling with my baby and my pregnant wife. Having to wait for such a long period in a crowded and confusing environment was stressful, uncomfortable, and entirely avoidable.

I was later informed that we had opted for the self-service pickup option. However, when I attempted to use the self-service system, I was unable to complete the process because it would not allow me to pay the required deposit. There was no clear assistance available, and no member of staff proactively offered help. Instead, I repeatedly had to approach staff members to ask whether we were in the correct queue and how we should proceed. Unfortunately, nobody was able to provide clear guidance, leaving us uncertain about what we were supposed to do and causing further delays.

The problems continued even after we finally received the vehicle. We had specifically booked a child car seat, but when we reached the car, there was no car seat provided. I then had to return to the desk and inform staff of the omission. Rather than resolving the issue properly, I was simply directed to a room containing car seats and told to choose one myself. No assistance was offered in selecting the appropriate seat, carrying it to the vehicle, or fitting it correctly. Given that this is safety equipment for a child, I found the complete lack of support both disappointing and concerning.

What was most frustrating throughout the entire experience was the lack of customer care. Despite the lengthy delay, confusion surrounding the collection process, and the missing child seat, no apology was offered at any stage. Nor did anyone make any meaningful effort to assist us, despite it being obvious that we were travelling with a baby and a pregnant woman.

To make matters even more disappointing, I had paid for your premium service package specifically to ensure a smoother and more convenient collection experience. Unfortunately, the service we received was the complete opposite. After waiting for over an hour, dealing with a failed self-service process, struggling to obtain assistance, and having to resolve the missing child seat ourselves, there was nothing about the experience that felt "premium". In fact, the level of service fell significantly below what I would expect from a standard vehicle hire, let alone a premium offering.

Overall, the experience fell well below the standard I would expect from a reputable car hire company. The combination of a dysfunctional self-service process, poor organisation, inadequate support, excessive waiting times, failure to provide the pre-booked child seat, and the absence of even a basic apology left us feeling frustrated and undervalued as customers.

So far, I have just done the booking. I paid for express service and it asked me to fill in my details and upload my documents. The site to upload and verify the documents was COMPLETELY USELESS and had no clue that some driving licences are different from Spanish ones. (My licence has no photo, it rejected it for that. My International Driving Permit has a photo, but it refused to upload that). The page to fill in my address made it 100 percent impossible to fill in the address, because it did not allow the right fields and the "road selection" DID NOT HAVE ROAD IN IT. I live in a ROAD. Not a street, avenue, a ROAD. What a complete nonsense. Now having read the other reviews, I worry the rest of the rental will be as bad.

First we waited at Baecelona airport about 30 minutes for the shuttle bus and that van became full. We waited another 15 minutes driver to come back.

I took Autoeurope insurance so they demanded 12000eur deposit. When I tried to pay with Visa or Mastercard they didn't work out. Lady at Centauro said they are rejected. Well, I called to bank and they said they can't see any payment tried. Lady refused to accept two 600eur payments.

Only solution was to pay insurance more than 100eur. Car was good and return worked well.

I learned my lesson that better to rent from the company with airport office. There were many options. Also better check independent rating like this truspilot before renting.

Very disappointing experience from start to finish.
I booked a car through an online agency, and they handled the whole reservation without clearly showing the details. I didn’t realise they had set the pick up time for 9:20pm, even though my flight was only landing at 11:50pm. No one ever told me that the rental office closed at 11pm.
When I arrived at the airport, tired after a long flight, there was no one waiting for me and the office was completely shut. I contacted the company straight away, hoping they would understand the situation, but instead they blamed me and refused to offer any kind of help or compensation.
It was a really frustrating and stressful experience, and the lack of responsibility from the company made it even worse. I definitely wouldn’t recommend them.

Avoid this company.

This has been the worst car rental experience I have ever had.

I returned the vehicle with a full tank exactly as required. More than two months later, I am still waiting for my fuel refund.

During this time I have sent around 10 emails to Centauro. Most of them were simply ignored. The only responses I received were automated emails saying my case was “resolved”, even though I had neither received my money nor any meaningful explanation.

As a customer, I fulfilled every obligation under the rental agreement. Centauro has not fulfilled theirs.

A company that keeps a customer’s money for over two months and fails to respond to repeated requests demonstrates an unacceptable level of customer service.

I am now escalating the matter through Carflexi, consumer protection channels and my payment provider. I will also continue to share my experience publicly so that other customers are aware of how my case has been handled.

If you value your time, your money and professional customer service, I strongly recommend choosing another rental company.

I never received a rental contract by mail. And I have been charged some 2000 SEK without any explanation.

We booked a small car for three days in Santorini where they (Centauro) demanded to pay fuel cost amounted at 108 euro. This amount would be returned in 2-3 days after we leaved the car if the reservoir was full. The day we left they checked that it was full and they told us that we will get the money back in 2-3 days. After 15 days we have not received any money back and Centauro office tells us that they do not have any responsibility and to complain in the official site while we still waiting our money back ! I would not suggest this rental company as they are so impolite and unprofessional.. the worst experience ever in car rentals!Booking reference : GR26022993

Would never recommend these to anyone. They made us pay for insurance when we have bought some at the time of the booking. I even went back to the desk with my wife with the documents showing that we didn’t need to purchase their insurance. The lady on the counter said it wasn’t valid and we needed to get through them. We were never offer the deposit option which we should have been, after complaining I was told that they wouldn’t do anything about it.

Total scammers.

Follow up to the follow up --- Shows you how retarded Cenrauro Customer Service are they dont even know what the reviews are saying .....or cant read!!! CENTAURO CHECK THIS REFERENCE AND ACTUALLY REPLY !!!!!
Customer Service Ref :- ER26162283 (Ticket#812677920]
Reply from Centauro Rent a Car

35 minutes ago
Hi, thank you for sharing your rating of your car rental experience with us. We are sorry for the inconvenience caused. Please, contact our Customer Service department via the following link http: //bit.ly /W2Case_en indicating your booking reference and we will reply as soon as possible. Kind regards.
#########################
Follow up to my review ###
Thank you for contacting Centauro Rent a Car .
Please note that any fuel or deposit refunds could take up to 15 days depending on your bank.
At this time, your query is considered resolved. If you still need help, reply to this email so that an agent can review your case.
Kind regards,

### Still waiting for return of funds after 60 days .....when does not returning money that is not yours count as theft ??? ER26162283 (Ticket#812677920]

We rented two cars (category F4A) from Centauro in Mallorca.

We knew the pick-up location required a shuttle bus from the airport, but we had to wait around 40 minutes in the sun because of the queue. Once we reached the rental office, we then had to wait another 45 minutes before being served.

The organization was extremely poor. Several groups of 4–5 staff members appeared to be standing around doing very little while customers continued waiting. A shift change also took place during the busiest period, making the delays even worse. After I complained, one employee simply told me in Spanish to try another counter.

The first booking was processed correctly. However, for the second booking they gave us a Fiat 500, despite us having booked and paid for an F4A category vehicle. Only after we pointed out the mistake did they admit the error and provide the correct car.

The drop-off process itself was straightforward, but we again had to wait around 30 minutes for the shuttle bus back to the airport, which is simply unacceptable.

Overall, this was a very disappointing experience due to the long waiting times, poor organization, and lack of customer service. Even speaking Spanish did not improve the experience.

I would not rent from Centauro again. In contrast, I previously rented with Record Go, where both the pick-up and drop-off were directly at the airport and the entire process was quick and hassle-free. Paying a little extra for that convenience is well worth it.

After reading countless reviews of car rental companies before our trip to Sicily, I was genuinely nervous about renting a car. It seemed that every company had horror stories about unexpected charges, fuel disputes or issues with insurance.

I chose Centauro because their Premium cover was reasonably priced and removed the need to rely on third-party excess insurance. A friend had also recommended them, which gave me some reassurance.

My experience couldn't have been more different from the negative reviews I had read. We arrived about an hour earlier than our scheduled pick-up time and there was no queue. The staff were friendly, efficient and gave us the car immediately.

As I had become quite sceptical from reading reviews, I carried out a thorough walk-around inspection before leaving. I noticed that a couple of screws were missing from the number plate and flagged it to the team. Without any hesitation, they switched us into another vehicle straight away.

The car itself was excellent – very new, in great condition and perfect for our trip.

One of the biggest concerns I had was the fuel policy. Centauro charge for a full tank upfront and many reviews online claimed customers refuelled the car before returning it but never received their refund. Rather than taking any chances, I returned the car without refuelling, having used roughly one-third of a tank. I had paid €96 upfront for fuel and, on return, I was given paperwork showing a refund of €58. The refund appeared in my bank account three days later without any follow-up required.

Overall, the entire process was straightforward, transparent and stress-free. Based on my experience, I would have no hesitation recommending Centauro and would happily use them again

Rent a car from Bilbao airport:
Efficient shuttle from and to the airport.
Good service at the dest. Not trying to sell you additional products.
A NEW CAR.
Deposit return within 2 days.
Everything was perfect!

The biggest issue was the lack of transparency. Important conditions were either buried in the rental agreement or presented in a way that was inconsistent with the information shown during booking. For example, debit cards appeared to be accepted, yet other requirements effectively created obstacles that were not immediately apparent.

The insurance situation was equally disappointing. Even when additional coverage has already been purchased through the booking platform, customers may still find themselves under pressure to purchase the rental company's own expensive insurance to avoid the risk of disputes and unexpected charges.

What is most frustrating is that these issues are not new. A quick look at customer reviews shows that similar complaints have been raised repeatedly. Booking platforms and rental companies are well aware of these concerns, yet the information presented to customers remains far less clear than it should be.

My advice: do not be blinded by the low price. Read every condition, every note, and every exclusion before booking. The advertised price may look attractive, but the real cost and the real risks only become apparent when you examine the details.