Unit 52a 

Extremely poor service. I placed an order on 13 Jan and shortly after, I go an email saying the item was out of stock. They asked if I would be willing to wait until Mid Feb, to which I agreed. Mid Feb rolls around but no contact from CharlesTed, so I chased. It took them 5 days to reply, and when they finally did they advised the product would not be coming back into stock and my order would be cancelled. A week later, I hadn't received my refund. Again, I had to chase, and it turns out they had accidentally not cancelled my order. The order was cancelled and I was told my refund would take 10-14 days. 2 weeks later and WHAT A SURPRISE, I still haven't had my money back. Absolutely awful experience and would not recommend this company to anyone.

Really poor experience. Item was ordered months ago and never delivered. No communication from the company requiring continual follow ups. Find out this week they are in liquidation (but they aren't in liquidation I checked with the liquidator so more lies!!).

Have also been told the previous owner of CharlesTed Ltd who is still listed as a director shouldn't be involved in the new CharledTed Home venture so more dodgy dealings.

Anyway in short stay away and protect your money!!!

The instagram posts and stories beggar belief!!!! Offering to help personally. I can personally tell you there is no help being offered so again do not believe anything!!!

Don’t trust the company they are now trading in another name ..Ordered a item from them back in November last year , kept being told it would be in stock soon , now been told the company has ceased trading and need to go to my bank to make a claim..

Scammers! Currently in liquidation unable to fulfill orders or refund money but trying to attract business for a new venture under a very similar name CharlesTed Home. Avoid at all costs.

I've ordered a number of furniture and decor items from Charlested now and have been really impressed by the quality. The company has kept me up-to-date with delivery timings and has provided brilliant customer service with personal touch. Would recommend for beautiful peices!

ordered a vase that was advertised as 7-10 days delivery. 2 weeks past I had no update so I emailed and was told there had been a delay and I would get my order the next week. Over 3 weeks from my order date still no further update and no delivery, so I chased again, to then get an email cancelling my order as there had been a delay until the summer. They cancelled my order but never refunded me my money!! It’s been over a week there is no number to call, you can only contact by email and no one responds!!! So I’m £50 down for a vase I never received.

Update since posting this review Kate the owner got in touch with me, she has been unwell so was not aware of a lot of the issues. She sent me the vase I ordered by next day delivery which I am very happy with.

I have been using CharlesTed for some time now , I recently took delivery of the most amazing lamps which look fabulous paired with my Neptune shades. They were an absolute bargain for the price and I’m tempted to purchase some more. I ordered some other things for my new unit I was having made but when it arrived it wasn’t as deep as I thought so emailed to ask if I could cancel the order as the bowl etc wouldn’t fit on the shelf and this was done with no issues at all and I have now been refunded for them. Some items do take a while to come due to them arriving from abroad but it was definitely worth the wait and I was kept informed along the way so didn’t mind this at all.

I have tried to order 2 table lamps for a project.The website can currently not take payments and I was promised a link last week. E-mail responses are very slow, however after posting my review, I received a call from the Director who sadly is on long term sick leave, which explains the lack of correspondence. This time I had to source the product elsewhere, but I hope to be able to use this company for future orders as they have very nice products.

Ordered some bar stools and a vase as 2 separate orders. Vase said it would arrive in 7 to 10 days and bar stools in 3 weeks. Nothing arrived after 3 weeks so I asked when they would arrive. Was told the barstools had been delayed and would be another 2 weeks. So I continued to wait. Emailed again and now told the vase won’t be in for another month. The barstools she said she doesn’t know when they are coming but maybe in Spring. I asked for a refund for the barstools. They instead cancelled the vase and refunded me £65 instead of the £600+ for the barstools. The customer service is useless and constantly calls me by the wrong name despite signing off each time. Used to order a lot from here but something has obviously gone wrong and I can see that the other reviews are also poor. Won’t use again. Am still waiting for my money back as well. There’s no phone number to call just a customer service email. Now got an email saying they’ve gone into liquidation and still don’t have my money back!!!

Ordered some furniture on 9th December was informed that the delivery would be in 2-3 weeks - I contacted Charlested with several emails to chase the order but no response - was sent a text from delivery company to say delivery was going to be on 30th January - day of delivery the delivery company informed me that they had no goods to pick up from Charlested ?? - took several emails and telephone calls which were ignored finally found Kates mobile on a bad review - contacted her she promised 3 times to ring me and never did - she blamed the courier service and that she would look into this - next day without warning I got an email from Kate stating my order was cancelled and I was refunded via PayPal - this payment was left pending twice ??? several emails but no response - the goods I ordered no longer exist on their website - their phone is constantly busy and Kates mobile is disconnected ???
Utter disgrace to treat customers like this and you should take responsibility and do the decent thing this is not the fault of Paypal or anyone else - hope you will return my money in due course.

Awful, awful, awful!!

Please avoid this company. I am not one to write a review but it has gotten to the point where I have no other options.

I bought a console table on the 7th of Jan, I was advised that larger furniture items take a few more weeks to dispatch so I wasn’t too concerned. Roll around to the 8th of feb and still no email regarding the process of the furniture, at that point I wasn’t too fussed on the piece anymore and, as I believed it hadn’t even been dispatched, I requested a refund.

This was thankfully straightforward and they agreed to refund my money. I bought it through PayPal so the refund was then pending on there, 5 days go by and the refund had still not cleared, it then got cancelled. I emailed charlested again and they advised me it didn’t go through and they would do it again.

Then same exact thing happened. Bear in mind, it is now the 26th of February and I requested the refund on the 8th. I have still not received my money and it seems charlested are not at all concerned as the response times have been awful.

I don’t understand what is going on, it seems this company just takes your money and that is that.

Update -
I have received a call from the owner who has apologised and advised that PayPal is the cause of the money issue. The refund has been reissued.

Further Update (as of 04/03) -
The refund has been cancelled yet again. I have messaged and tried to call the number on which the owner contacted me last week but it doesn’t even ring. At an absolute loss on what to do.

Final update -
I had an email last week advising me this company was going into liquidation, of course, and so I had to call up PayPal who were amazing and were able to give me my refund.

We ordered lamps over six months ago. CharlesTed said they were in stock. After ordering we were told they were not in stock and we would have to wait until Autumn. We liked the lamps so were content to wait. That came and went and we were told to wait again until January. At that point we asked for a refund. We have been promised it numerous times but have still not received it. I don't normally revert to social media but we are so fed up we don't know what else to do. Please avoid.

Would avoid at all costs - quite happy to take your money without giving you your items. Ordered two chairs from them in September for the total of about £1000. The website said the chairs were in stock and delivery would be five days. Day 5 arrives and no dispatch email or anything so I contact to ask where the chairs were. Sent an email back saying that in fact the chairs were not in stock and we would have to wait until JANUARY to receive them. No offer of a refund or even a comprehensive apology - just sorry the chairs are out of stock you’ll have to wait four months for them. Decided to wait as they were the only chairs my husband and I could agree on. Emailed in them in the middle of December for an update and told the chairs would be in stock on the 21st Dec and sent out in the new year. January roles around (so by this time we’ve been waiting four months for the chairs) and I email to see where the chairs are, am assured they will reach out with delivery date asap. A week goes by, still not delivery date so I email again to ask what’s going on and get the same response. Finally about a week and half later (the chairs have now been back in stock for over a month) I get a text with a delivery date. Then surprise surprise I get a text two days before delivery from the courier to say they cannot deliver the items as charlested have not supplied them. Email charlested to find out what is going on, and they tell me that they don’t know as the chairs come directly from the supplier and charlested effectively acts as the middle man - I am assured that they will find out what’s going on and get back to me asap. TWO WEEKS go by and nothing - by this point we are In February and I’ve been waiting for the chairs since September! I’ve just completely lost faith. I email on a Saturday asking for a refund or I will go through the credit card company for a charge back. I did receive the refund very quickly again with minimal apology or explanation as to what was actually going on. Makes me think there was a bigger issue at play and they were just kicking the can down the road. This whole process has been like pulling teeth, absolutely no accountability from the charlested team, just passing the buck. They seemed quite happy to hold onto our money indefinitely, kicking the can down the road with no real intention of giving us the chairs we paid for. In this situation the bit I found most frustrating was that is was always me having to contact them to find out what was going on. No initiative from charlested. Really appalling customer service and completely untrustworthy.

Kate & her team are exceptionally helpful, the lamps fit perfectly into my decor upon the advice given, highly recommend the products and after service 5 stars

Beautiful Products! I have sections in my house that are inspired by Instagram posts from this company. I can’t help myself! Always beautiful and well packaged. Highly recommend

Got a lamp from here a while ago, it was exactly as shown on the pictures! Couldn't be happier

I have used CharlesTed interiors for over 5 years and the service and product have been exceptional.
I have also taken advantage of the personal design session with Kate, and the results have been awesome! I would highly recommend this company.

Beware of this company if you need a refund.
I first became aware of this company when I saw them featured on Instagram. Some of their furniture items were lovely so I decided to have a browse. They had a good rating and appeared to be a reputable company.
On the 7th January I placed an order for a console table, however I realised that the colour wasn’t going to work for me
So a couple of days later I emailed the company in order to cancel. They didn’t reply to my first email or my second so
I decided to contact them on Instagram and I did receive a prompt reply from Kate. She informed me they were quite busy, but she would message the team about cancelling the order. On the 12th January I received an email saying the order was cancelled and I would receive my refund through PayPal (original payment method) I thought this would be pretty much straightforward, however it was then things started to go wrong. A week later I received a message from PayPal to say the refund had failed. I was confused so contacted PayPal only to be told CharlesTed had removed the refund for some unknown reason. I contacted Kate through Instagram but didn’t get a reply so I opened a dispute with PayPal. Not long after I did get a message from Kate explaining she didn’t know what had happened but she would do the refund again. Thinking it was just an error the first time I waited, unfortunately another week later I’m told
The refund had failed again for the same reason. Now during this time I was told
Both times the refund was done as an echeck which takes a significant time to clear. Kate offered to refund manually however I didn’t want to take the risk
Of anything going wrong and loosing out on my buyer protection. They also hadn’t been very reliable thus far. After the refund failed the second time, PayPal assured me
I would get my money back. Kate even told me she replied to the dispute and another refund was issued, again as an echeck!
A week later… you guessed it another failed refund. By this time I’m feeling rather stressed about the whole thing. This company has my money and I don’t have the goods.
On the 1st of February I contact Kate again and she agreed to refund me manually and I accept. She says she will be in the office Friday afternoon so will do the refund. I explain that I really need my refund as money is tight. Friday comes though and what a surprise, no refund. Friday evening I receive a message from Someone called Suzie who tells me Kate won’t be in now until Monday, however this will be dealt with urgently. I wait until Monday and still no refund. I phone the company but there’s no answer and then they close at 2.30pm. I email them
Again but haven’t yet received a reply. I contact Kate on Instagram yet still no reply. Later that afternoon I get a voice message. Another apology, another promise of my refund being done that evening, however still nothing. How difficult is it to refund me?? This is a joke now and I feel I have no choice but to take further action. Kate assured me they were a reputable company and asked me where I got the idea they weren’t. Reputable companies refund in a timely manner. They don’t remove refunds and they don’t mess customers around saying they’re going to refund money and then don’t. Some of their furniture is lovely however due to this awful experience I won’t be buying again and certainly can’t recommend them either. Their customer service and aftercare is abysmal IMO.

Absolutely amazing products and top customer service. Would always use them. Thank you so much for everything!

I recently ordered a stunning spring floral arrangement along with a gorgeous Amelia vase from CharlesTed and I couldn't be more delighted with my experience! From start to finish, the service was impeccable. The website was easy to navigate, making the ordering process a breeze.

The florals themselves were absolutely breathtaking. So realistic and although a premium price it is easy to see why - worth every penny!

What truly sets CharlesTed apart, however, is their exceptional customer service. From the moment I placed my order, I felt valued as a customer. The team was responsive, helpful, and went above and beyond to ensure that my order arrived on time and in pristine condition.

Overall, I couldn't be happier with my purchase from CharlesTed. I highly recommend them to anyone looking to add a touch of beauty and elegance to their home or special occasion.