Unit 52a 

"Absolutely stunning! I recently purchased the first parquet console table from CharlesTed interiors, and I couldn't be happier. It's the perfect addition to my home. Suzie in customer service was so helpful, from start to finish. The table arrived in perfect condition. I highly recommend CharlesTed interiors to anyone looking for high-quality furniture and exceptional service. Five stars all the way!"

Ordered a lamp and it was just as described, better even! Gorgeous products and great service, one very happy repeat customer. Thank you CharlesTed!

Order 54431.
27/2/24
Order update. Received my picture after a longer wait than expected. However, I am very pleased with the product and it looks fab. Customer services have been in touch several times since this review was first posted and have kept me up to date with progress.
Thank you

I adore this company ! I have placed many an order and everytime the customer service has been excellent, delivery fast and efficient. All the products are beautiful and top quality. Kate and her team are a pleasure. Suzie helped with a query this week in an excellent manner.

Requested a refund after I realised this company don’t stock many of there items.
It took a week for the refund to appear in my PayPal account as pending, but then it was cancelled by Charlested a day later. Requested the refund again and the same thing happened. We are now nearly 2 months on from when I purchased the item. I have requested a refund for the third time and now they are ignoring my emails.

This has now been sorted out after this review.
To be fair they rang me very apologetic and refunded me straight away.

My order was completely overlooked by the team at CharlesTed and it took for me to continually chase, onLy to be told the items are out of stock! This was nearly a month ago and still waiting for my refund. A separate order arrived with a damaged lampshade and they are unable to replace it or compensate for the damaged shade! They are really unreliable and the customer service is very poor. I will not be using them for larger home improvement projects in the future and certainly would NOT recommend them!

I have purchased the Sarah console recently from Charles Ted Interiors. After a long wait and many phone calls it was delivered in 6 weeks.
The delivery company asked me if I wanted them to unpack it and take the packaging away, to which I agreed.
The console came with dents, some imperfections and something that looked like a stain in one of the corners.
I have contacted them straight away with pictures to ask them to at least offer me a discount, to which Suzie bluntly refused.
In my previous conversations with them I was offered a “voucher for the delay of the console” that never been sent to me either.

Overall not satisfied with their service and console was probably taken out of the show from or have been refurbished. For £1600 I was expecting top quality.
Neptune is probably your best pick.

I ordered 8 dining chairs from Charles Ted and am really delighted with my purchase. They’re really good quality and reasonably priced. The company kept me informed re delivery - I live in N Ireland so it took a bit longer. I’d definitely recommend this company.

Purchased a chunky wooden heart and I’ve never seen anything so beautiful. Looks so gorgeous beautifully made.
Pleasant transaction
100% would recommend

I've been a customer of CharlsesTed Interiors for years now & I have nothing but amazing things to say. From quality products to the best customer service, I always find myself coming back to their site for all my home interiors needs! A beautiful small business x

Excellent Customer Service: Had an issue with a recent order but Kate at Charles Ted was quick to get in contact to resolve the problem and ensure we were satisfied.

Used Charles Ted Interiors for 5 years now. High quality, unique items with personal friendly customer service. Exactly why I love supporting small businesses ❤️

10 star review from me!
I have been buying from Charlested for many years and I love everything I have bought. I have purchased furniture and ornaments and never been disappointed.
Very swift transaction and kept up to date with delivery of furniture.
I recommend them to all my friends and my clients at work.
Thank you for all my beautiful items and keep up the amazing work.

Beautiful products and always great service. I'm lucky enough to live locally to the warehouse so I also get the opportunity to attend the amazing warehouse sales and chat to the business owner, Kate.

I have been a customer of Charlested for years now and will continue to be for years to come! I love the wide range of beautiful products that they offer and the level of customer service you receive is amazing! Kate always goes above and beyond to help me find the right products! One very happy customer!!

Whilst my own customer experience wasn't great with this company, they handled my complaint well and refunded my order. Based on their response I would consider buying from them again.

Utterly disappointed with the level of service when buying 1 item. There was an issue in which I wasn’t contacted about, I had to ask why I hadn’t recovered my item. Then waited a month to actually receive this with a very basic email apology. Not the level of service I would expect from an interior company as I use many for my own home and client projects.

Ordered and paid for canvas no message saying no stock. Late arriving snd was damaged. Constantly chased replacement, emails and calls. Finally offered a date of replacement that had already confirmed I would not be at home to accept on that date.

Order 53138
Ordered a set of framed prints on 23rd of October. Delivery date passed. Contacted by email 29th October reply on 30th Oct. said that the stock would arrive in a few days and be dispatched with high priority.

No dispatch or contact.

Sent email on 31st Oct asking for details of when they would be dispatched/delivered and to request a delivery refund. Reply on 3rd Nov. To inform me that stock would be in ‘next week’ and that the delivery charge would be refunded.

No dispatch or contact.

Email sent 10th Nov. To ask for details of stock and expected dispatch/delivery. No reply.

No dispatch or contact.

Phoned 3 times throughout Monday 13th November, no answer, message left, no return contact.

Tuesday 14th Nov, email sent requesting updating refund, no response.

Embarrassing level of service.

Throughout this process the pictures remain in stock and available for order with 2–4 day delivery timescale.

We recently ordered a beautiful sideboard from CharlesTed and was really impressed with the amazing customer service offered by the CharlesTed team! Will definitely be purchasing items from them in the future, everything on their website is lovely!