Unit 52a 

I have been a customer of CharlesTed for a number of years. I can't fault their exceptional customer service, prompt deliveries and packaging ensuring everything arrives as it should. Only once we ordered an item that wasn't suitable for where we intended. It was quickly able to be replaced with advice and support from Kate and the CT team. 5 star service, thanks Charles Ted, I'll be back to order soon for our next interiors project x

I wanted to wait until my table was here to review but sometimes doing this is the only way you get a resolution and im starting to get so frustrated. I ordered a console table 6 weeks ago - of which i was gold it would be 3-4 weeks delivery and have had barely any communication, i chased a few times this week and then got given Friday (today) as a delivery date so i cancelled my plans with my kids to make sure I could be in for the delivery, got a slot last night, and have just woken up to a text saying it won’t be coming as the supplier hasn’t handed it over in time. Have tried to call the office but they close on Fridays and weekends so guess i wont be seeing any response until next week now, what a joke! I’ve been so patient but really fed up now this is no way to be when people are paying alot of money. You can’t just not deliver on the day you’ve said then be uncontactable

What a gem of a website!! Loads of beautiful things, could have bought everything!

Fantastic business, bought from multiple times, items have always come extremely well packaged preventing breakage, when I did need to return something due to it not matching my room, they were exceptionally polite and helpful and provided me with the best service to get it rectified and an exchange for a different item. They have been short staffed but customer service has always been at the heart of this company and I cannot wait for my order placed last night to turn up. Thank you so much CharlesTed! If you haven’t made an order, do, you won’t be disappointed with the quality or service.

Products are gorgeous from here. Kate was so helpful too and what went best and where. Never felt such a friendly customer service from a company before

I have purchased a few home accessories/furnishings over the years from CharlesTed interiors. I have always experienced great customer service and my items have always arrived within an excellent timeframe.
The quality of products purchased are amazing and I love my vases in particular & have been asked many a times by friends where they are from. I will definitely be ordering again soon as I love interior design and am often looking for new home accessories to style in my home . What a great business! Well done Kate xx

Such beautiful products. Amazing quality and superb value for money. Service is second to none and delivery fast. Highly recommend. Looking forward to their festive range this year

Shopped with CharlesTed many times & will continue to do so, love all their pieces and communication is great, from back in stock notifications, to ordering in advance and delivery I have always been pleased!

Ordered a few times now. Items, delivery & communication have always been 5*. Will be ordering again soon. Well done to Kate & the hardworking team x

Quick delivery and well packaged to protect my items.
Love all of CharlesTed pieces.

Had high hopes for this company after seeing their items on social media but what a let down. Received wrong item, my personal details sent to another customer, had to wait in on 3 seperate days for deliveries and collections, really slow at replying to emails,i had to email to ask why they hadnt replied to emails! after being offered a goodwill gesture of £6.50, which i declined, the item was returned. I was also made to feel bad for their staff being overwhelmed at the busy period, not acceptable. AVOID.

So friendly and always helpful. Wonderful company, wonderful product.

Order for chest of draws delayed. Arranged delivery and confirmed date only to be told ON THE DAY my delivery has been cancelled as the supplier (Charlested) has failed to provide my item. Wasted an entire day taken off work! No apologies and person responsible for courier account not available!! Won’t be ordering anything again!

I have just received another order from CharlesTed Interiors and again, so very happy, I ordered a light fitting from the sale and oh my goodness I am so pleased, what an amazing price and the light is stunning. The light had a glass shade and I was a little nervous, however, it was packed brilliantly and Royal Mail who they used delivered it perfectly. Will absolutely be buying more things from CharlesTed Interiors, I already have my eye on a lot of their Autumn delights.

I ordered a console table from CharlesTed and unfortunately it came damaged from the courier. However after a quick phone call I have another coming out to replace it. Customer services has been fantastic and I won't hesitate to buy again from them, especially as they have some beautiful pieces! I'll be reordering soon!! Thank-you for taking your time to sort my order out!

I placed an order and was then advised that it wouldn’t be available for shipment for another week - when I was going to be out of town. I contact Charles Ted who agreed to hold my order in their warehouse until my return. The order was then shipped on my return, on the date I had agreed with them.
I was blown away by this service - you would not get this from a large business - Charles Ted’s Customer Service is over and above expectation, exceptional.
Thank you for being the small independent that you are - focusing on the detail and the customer.
Have placed so many orders over the years, all of which I love.

Originally placed an order 01/07; no sign of it, when contacted they said there was a supplier delay. Then received a promo email 3 weeks later for “restocked items”; looked up the item I was waiting for and again there was no mention of a delay. The order was a gift and the recipient finally received the vase 5 weeks later, but with the wrong artificial flowers.
I have since spoken to the Director who has apologised profusely. Customer service increases my rating, but the website would benefit from giving realistic delivery dates for individual items to avoid disappointment and double checking of packing!

I have ordered a few items from this business, initially because I really wanted to support a great small business with great product. The items I received were fantastic, communication re delivery was great and the goods were packaged extremely well. Can’t say the same for much larger business chains. They also provide a lot of content and styling advice via their instagram page which is really invaluable and much appreciated given how much time that must take to do! Great company and have shared with friends and family

I bought a gorgeous lamp from Charles Ted that’s an absolute charm in my lounge. Speedy delivery and well wrapped. Thank you xx

I’ve ordered from CharlesTed on numerous occasions and I’ve been impressed by the quality of items, packaging and service. I have always highly recommended them to friends and will continue to do so! The range is increasing and there are lots of items I have my eye on… as and when my budget allows! Thank you!