I have tried to order 2 table lamps for a project.The website can currently not take payments and I was promised a link last week. E-mail responses are very slow, however after posting my review, I re... See more
Unit 52a
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See what reviewers are saying
I have been using CharlesTed for some time now , I recently took delivery of the most amazing lamps which look fabulous paired with my Neptune shades. They were an absolute bargain for the price and I... See more
I've ordered a number of furniture and decor items from Charlested now and have been really impressed by the quality. The company has kept me up-to-date with delivery timings and has provided brillian... See more
Really poor experience. Item was ordered months ago and never delivered. No communication from the company requiring continual follow ups. Find out this week they are in liquidation (but they... See more
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Fantastic company with great customer service
I have been ordering from CharlesTed for approximately 3 years. They are a fantastic company who provide great customer service and competitive pricing. Would recommend to anyone.
August 5, 2023
Unprompted review
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CharlesTed were absolutely amazing at…
CharlesTed were absolutely amazing at finding me furniture that matched my colour scheme and design I was looking for! Absolutely super service - thank you!
August 4, 2023
Unprompted review
Purchased a beautiful coffee table
Purchased a beautiful coffee table, really pleased with how it looks in my living room. Great customer service too!
August 2, 2023
Unprompted review
The most beautiful products
The most beautiful products I have received. Great customer services with contact throughout the whole process. Delivery was fast and safe, I would recommend
August 4, 2023
Unprompted review
My son ordered me a mirror from this…
My son ordered me a mirror from this company the product description and price were incorrect on the website, after the company realised we were getting the item cheaper than it was meant to be they cancelled the order without my sons confirmation. If charlested would like to contact me as it was my gift I’m more than happy to speak with them but I’m sure they will make a lot of excuses, I have unsubscribed from there emails and will not buy from them again, the customer service is appalling
Thank you for the reply but with your company this seems to happen a lot, you never asked if he wanted to cancel the order you went ahead and did it, I’m not interested in the excuses that it was human error you have tried nothing to resolve the issue just washed your hands of us, I will not shop with your company again and won’t recommend you, I have also unsubscribed from your emails, and just for clarity he did put the phone down on you
July 21, 2023
Unprompted review
Reply from Unit 52a
Hi Ann
I am so sorry for your disappointment. I have called your son and tried to explain but he hung up on me.
I have then replied to your son below - this was genuine human error and we did everything we could do rectify the situation as quickly as possible.
The dimensions of the mirror you ordered were much smaller than advertised.
I refunded both you and him in full as the product ordered simply doesn't exist.
I understand your frustration and I really am so sorry for the upset this has caused.
Please do contact me if you would like to discuss any further
on 01743 211384.
Kind Regards
Kate
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I ordered two mirrors two weeks ago...
I ordered two mirrors two weeks ago...
The items were listed at one price, I went back on the website to show my partner and my mother them as I had respectively bought one for each of them, the price had increased.
The item description changed from its sizing to how many items.
I then had an email from customer services saying there was an error on the item and asked if I wanted to cancel but if anything I was misled by the items.
I asked to speak to a manager and Kate rang me but haven't heard anymore back from them and haven't received my orders.
I feel like an absolute idiot telling my boyfriend and my mum about the orders and I'm yet to hear anything about them arriving, I spoke to someone in customer services about an alternative and was told the prices were even higher.
After this I won't be shopping there again.
July 21, 2023
Unprompted review
Reply from Unit 52a
Hi Richard
I am so sorry for your disappointment. I have called you and tried to explain but you hung up on me.
We uploaded the incorrect dimensions of the mirror you ordered on to the website. It was being incorrectly marketed on the website as being 60cm wide. In actual fact it is only 19.5cm wide. This was human error and we amended it and contacted all customers as soon as we realised.
You placed your order on the 20th July and we contacted you on the 21st July to advise of the error.
We didn't want to send you the mirror as I believe you would be even more disappointed with it when it was such a huge size difference.
Owing to the small size of the mirror you purchased the price of the mirror reflected this at £17.95 which you also purchased in the summer sale with a further 20% off at £14.36 (plus £5.95 postage). Naturally a mirror 60cm wide would be more expensive - even before we add any sort of margin to it. Unfortunately, the octagon mirror you like doesn't come in any other sizes just 19.5cm wide.
With this in mind, I suggested to the team we actually sell the mirror in a set of three which I believe would work really well - rather than just one small mirror. This means that naturally the price will increase threefold. It wasn't done as a reason to cancel your order as you suggested.
I don't mind sending you the mirror you have bought and paid for as a single but its not what you thought you were buying - the dimensions weren't correct at the point of purchase.
Sarah spent some time attempting to source you an alternative but again, in the size you are looking for the price was more than you wanted to pay.
I tried to call you and I left a voicemail but I never heard back from you until I managed to reach you yesterday when you hung up on me mid sentence. I did immediately try and call you back and you didn't pick up.
I made the decision to cancel your order and refund you in full as I didn't want to hold your money any longer and not provide your order.
I see your relative has also left a review regarding this issue so I will also reply to this.
Please do contact me if you would like to discuss any further
on 01743 211384.
Kind Regards
Kate
For reference this was the email sent to you from Sarah on the 21st July:
Good afternoon Richard,
Apologies, let me clarify.
My colleague put these on the website at the beginning of the week with the wrong dimensions.
My director noticed three sales of the mirror soon afterwards and looked and realised that the wrong dimensions had been put on the site and that they are much smaller than she imagined (we are yet to see them in the flesh as they are due next week from the supplier). She decided at that point to sell them as a triptych as that is how the supplier intended them to be sold.
We are more than happy to let you have the mirrors but obviously they are much smaller than stated on the website, so I emailed to warn you.
I am really sorry you feel misled, we do not have the same mirror in the size stated on the website sadly, in that size they would be at a higher price point.
I do hope that makes sense.
Please do let me know if I can help any further.
Kindest Regards,
Sarah
Poor customer service
I placed an order for a vase from CharlesTed. Once my order had been placed I received my order confirmation and was told that I will receive tracking shortly.
After not receiving any updates on my order, I tried to contact charlesTed. I tried to email. How ever, no response. I then tried to contact them via their Instagram page. No response.
The lack of communication and customer service from this company is shocking and I would not recommend them at all.
July 27, 2023
Unprompted review
Reply from Unit 52a
Thank you so much for your review Elle.
I emailed all customers who had ordered an Aria vase to apologise for the delay from the supplier which was unforeseen. The vases come from Sweden so unfortunately we weren't able to collect them and speed the process up.
They have now arrived and we are packaging and sending them as quickly as possible.
I have noted your feedback and made the team aware so we can improve in the future.
If you have any queries please don't hesitate to contact me
on 01743 211384
Kind Regards
Kate
Absolutely fantastic interiors company
Absolutely fantastic interiors company. Items are beautiful and customer service is outstanding.
June 2, 2023
Unprompted review
Reply from Unit 52a
Thank you so much for your lovely review Emma,
Kind Regards
Kate
Echoing the sentiment in previous…
Echoing the sentiment in previous reviews they are “selling” stuff on their website they don’t even have in stock and claiming it’s lost in the post and was the last “in-stock”. Didn’t even get a tracking number after they “claimed” to have sent it 2 weeks prior. Be careful with ordering could not even be available!
March 13, 2023
Unprompted review
Reply from Unit 52a
I am so sorry for your bad experience purchasing from CharlesTed. We were as devastated as you that your order was lost with the courier. Unfortunately, on this occasion we were entirely beholden to the courier- the fact that they have not shared tracking with us suggests that it was lost or damaged beyond repair shortly after collection. We totally understand your frustration and should you wish to order anything in the future please do not hesitate to reach out to me personally to assist with your order. Thank you, Sarah x
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Great item
Lovely website and app easy to navigate beautiful items so aesthetically pleasing goes with my decor and taste brilliantly
February 27, 2023
Reply from Unit 52a
Thank you Karl! x
Disappointed with the service
Disappointed with the service on the item that I ordered on the 2nd February which has still not arrived nor have I got any dispatch date. I queried the item before buying and was informed that there was a wait on the large jar but was led to believe the medium jar was in stock and there was nothing to say it wasn't on the items page at the time of ordering. This should have been made clear that it was not ready for dispatch. Order 48410.
February 21, 2023
Unprompted review
Reply from Unit 52a
Hi Dave, thank you for your review. We appreciate feedback, good or bad. My colleague tried to call you to discuss and I can see she left a voicemail. You have by now received your order and I hope you are happy with it. We are so sorry that your order was so delayed, I do hope this has not deterred you from ordering again in the future.
Excellent service and great quality product
Test of a company is not only its product but also its customer service if things go wrong. I am very happy with the quality of the mirror I ordered and especially happy with the contact and help provided when it arrived damaged. There was an immediate helpful and friendly response and follow calls to ensure it was quickly replaced and within a timeframe that worked for me. Highly recommend.
February 6, 2023
Unprompted review
Reply from Unit 52a
Wow what a lovely review to read! I will pass on your comments to the team.
We really appreciate you taking the time to give us such fabulous feedback and hope you come back soon. Best wishes, Kate
Great quality product-very realistic…
Great quality product-very realistic flowers/eucalyptus -prompt delivery
February 1, 2023
Reply from Unit 52a
Thank you so much for your feedback! We're so glad to learn you loved the florals! Kate
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Beautiful as always
I’ve bought vases and faux foliage from Charles Ted interiors and they’ve always been delivered fast and well packaged, in perfect condition and most importantly for me they’re fabulous quality! Their customer service is also just what you’d expect from a premium brand. That’s the difference when you’re buying from a independent company : the personal touch. Highly recommend.
February 1, 2023
Reply from Unit 52a
Thank you so much for your glowing review! What a lovely thing to read and be able to share with the team! Kate
Very fast delivery
Very fast delivery. We'll packaged and a stunning vase thankyou1st
February 1, 2023
Reply from Unit 52a
So glad you are happy with your purchase! thank you for taking time to share your review! Kate
Went from bad to worse
Poor experience - issues making payment on the website and tried with 3 different cards. The only way to pay was PayPal. Late delivery, had to chase their customer service team to understand where the item was multiple items. Incorrect product delivered, incorrect measurements described on website. Finally, no help from the team other than to say they will collect the item. Do not buy from this company.
February 3, 2023
Unprompted review
Reply from Unit 52a
Hi Kiera, I am so sorry that your doormat order was delayed and we were not able to fulfill it in the estimate originally provided.
We underestimated how busy we would be in the Sale period and as a small team we dispatched orders as quickly as we could.
I am so sorry you had issues with payment, this is something we are looking into, as we don't hold payment details and all payments over the website are looked after by a third party application.
I am really sorry we have let you down.
Thank you for taking the time to post your feedback.
If you would like to discuss further please do call me, 01743 211384.
Best wishes, Kate
Reply from Unit 52a
Thank you so much for your fab review!
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Beautiful vase and quick delivery
January 28, 2023
Reply from Unit 52a
So happy you love your vase! Kate
Beautiful, friendly and worth a look… 💫
Always lovely to look at the website and all my purchases have been perfect. The customer service team are very friendly too.
January 17, 2023
Reply from Unit 52a
Thank you so much for such lovely feedback, I will make sure to share this with our fabulous team!
Prompt delivery
Prompt delivery, great communication. One of the plates unfortunately arrived damaged and the service levels received in replacing this item were second to none.
Would definitely recommend CharlesTed Interiors.
December 26, 2022
Reply from Unit 52a
Thank you so much for a fabulous review despite the mishap! We look forward to seeing you back soon! Kate x
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