Unit 52a 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I have tried to order 2 table lamps for a project.The website can currently not take payments and I was promised a link last week. E-mail responses are very slow, however after posting my review, I re... See more

Rated 5 out of 5 stars

I have been using CharlesTed for some time now , I recently took delivery of the most amazing lamps which look fabulous paired with my Neptune shades. They were an absolute bargain for the price and I... See more

Rated 5 out of 5 stars

I've ordered a number of furniture and decor items from Charlested now and have been really impressed by the quality. The company has kept me up-to-date with delivery timings and has provided brillian... See more

Rated 1 out of 5 stars

Really poor experience. Item was ordered months ago and never delivered. No communication from the company requiring continual follow ups. Find out this week they are in liquidation (but they... See more

Company details


Contact info

People also looked at

All reviews

(182)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unique and stylish..

Fab website, so many beautiful and stylish products for the home. Delivery is tracked and info is up to date. Finally, packing is superb so that I am confident of my order arriving safely. Only ever had one mishap and then it was sorted out quickly and to my satisfaction.

January 4, 2023
Unit 52a logo

Reply from Unit 52a

Thank you so much for your lovely review, we really appreciate it! Kate

Advertisement
Rated 5 out of 5 stars

What an amazing find

What an amazing find! These mini topiary accessories look fantastic in our kitchen. Great price. Shipped super quick. Packaging was brilliant.

January 2, 2023
Unit 52a logo

Reply from Unit 52a

So happy you love your topiaries! I will pass on your comments to the team! Kind Regards, Kate

Rated 1 out of 5 stars

Very disappointing

Very disappointing. I placed an order for delivery for a birthday present. Paid extra for next day delivery to make sure it arrived on time. It turns out Charles Ted don’t even have the item in stock so my partner is going to be left disappointed on her birthday even though Charles Ted have taken my money for the item and extra for next day delivery. No communication received to confirm that delivery date would be delayed, I had to call up to confirm the bad news.

January 9, 2023
Unprompted review
Unit 52a logo

Reply from Unit 52a

I am so sorry to read that we have not communicated effectively about delays to your order, I really am.

I hope your wife still managed to enjoy her birthday.

Thank you for bringing this to our attention and I am so sorry for the disappointment you have experienced. Best wishes, Kate

Rated 4 out of 5 stars

Love what I ordered but communication…

Love what I ordered but communication on delivery was poor.

November 25, 2022
Unit 52a logo

Reply from Unit 52a

I am so sorry to read this, we are a small team and try to be as proactive as possible, I will share these comments with the team so we can improve. Kate

Rated 5 out of 5 stars

Brilliant

Lovely product but part broken on delivery. Customer Services were fantastic and replaced broken part next day.

November 29, 2022
Unit 52a logo

Reply from Unit 52a

Thank you so much for a fab review despite the breakage! Glad we sorted it for you, see you back soon! Kate

Advertisement
Rated 5 out of 5 stars

Cassius Stone Lamp Base

The lamp looked great on the website and was exactly as I had hoped for!
Packaged and presented very securely and professionally.
Great timeless sturdy beautiful lamp base.
Looks perfect in my living room.

November 29, 2022
Unit 52a logo

Reply from Unit 52a

So happy you love your Cassius Lamp! I will share your comments with the team! Kate

Rated 1 out of 5 stars

Awful

Awful! I ordered a pair of very expensive table lamps which had a 3-5 working days delivery on their website. I kept checking my order status which said unfulfilled and I had to email a week later to ask why did I not have them with me yet.
They emailed back 2 days later with a “oh no, I am so sorry you don’t have your order yet. Let me check with the supplier”.

I had to email back a day later, they said they still didn’t know, and again a day later and my surprise was when they said they were really sorry but the items were discontinued. Seriously???? How long would it have taken them to tell me if I hadn’t emailed? Really really disappointed with the company.
I requested a refund and today I’ve received an email saying their refund request has failed and my refund could not be processed.
They’ve had my money for 2 weeks now and it’s still ongoing… terrible!!!

November 13, 2022
Unprompted review
Unit 52a logo

Reply from Unit 52a

Hi Gemma, I am so sorry that your order was delayed and we were not able to fulfill it in the estimate originally provided, I really am.

This particular supplier has been removed from our website as they let us down on delivery dates. Your lamps should have been with us much much quicker.

I am also incredibly sorry for the poor communication regarding this, I have conducted a full internal investigation into how this happened and we now have better processes in place.

Looking through the notes, we tried to refund you straightaway but it was refused by your bank owing to a cancelled/expired card so we had to process it manually.

I am really sorry we have let you down.

Thank you for taking the time to post your feedback.

Please don't hesitate to contact me if you have any further queries.
kate@charlested.com

Kind Regards
Kate

Advertisement
Rated 5 out of 5 stars

Beautiful wreath and garlands

Beautiful wreath and garlands, great quality and service from CharlesTed Interiors as always. Would highly recommend

November 2, 2022
Unit 52a logo

Reply from Unit 52a

Thank you so much! Delighted you love your purchases! Kate

Rated 5 out of 5 stars

Lovely gift, great service

Having had my eye on the White Wooden Heart wall hanging for some time, it finally came back in to stock so I couldn't order it quickly enough!
It was delivered within 48 hours and is beautiful. Followed up with what felt like a personalised message from the owners, I wouldn't hesitate to purchase from here again!

October 25, 2022
Unit 52a logo

Reply from Unit 52a

Thank you so much for a lovely review! So glad you love your heart!

Advertisement
Rated 5 out of 5 stars

Beautiful and stunning company who put customer service and quality at the very heart of what they are and do

This company is beyond words. I was absolutely blown away this morning when I wrote them an email asking for an update on an order for a friend who is having a tough time to receive a prompt and personable email back from Kate sharing her best wishes to my friend, an update on my order and a personal gift and message to share with my friend.

A stunningly beautiful touch from a company who show that personal customer service really does make the difference.

I could not recommend them anymore. Beautiful company, stunning and excellent quality items, thoughtful and quick customer service and above all heart and love at the forefront of everything they do.

My first time ordering from them but certainly not my last. Thank you again CharlesTed.

October 25, 2022
Unprompted review
Unit 52a logo

Reply from Unit 52a

This is just the loveliest review ever! Thank you! I have shared this with the team and lots of smiles all round! See you again soon!

Rated 4 out of 5 stars

Cassius stone lamp

Had.a long wait but have to say it was worth it ,good communication, would definitely buy again

September 29, 2022
Unit 52a logo

Reply from Unit 52a

Thank you so much for y our review! So sorry for the delay, but delighted you are pleased with your lamp! Kate

Advertisement
Rated 5 out of 5 stars

Love this pot

I bought a stone pot and it's beautful! It’s also 30% cheaper than an exact one I saw in a high street furniture store

October 6, 2022
Unit 52a logo

Reply from Unit 52a

Thank you so much for a lovely review! Delighted you love your pot! Kate x

Rated 5 out of 5 stars

Great on trend assessories and vase

Great quality on trend large grey vase and faux flowers. A little more expensive than some shops but more realistic looking that a lot in the cheaper outlets and worth the money. Great communications and prompt delivery. Well packaged. Would use this company again.

September 29, 2022
Unit 52a logo

Reply from Unit 52a

Thank you so much! So happy you love your flowers and vase!

Rated 1 out of 5 stars

Very unsatisfactory customer service experience

Bought a very expensive side board which they had advertised as being used in their store to take photos only. It arrived damaged, the sideboard had broke in transit, pieces snapping off etc doors broken. They advised they had advertised this at the time however they can’t of as it broke in transit I did explain this. Unfortunately they were very rude and spoke down to me such a shame as they stuff they sell is lovely

October 20, 2021
Unprompted review
Unit 52a logo

Reply from Unit 52a

Hi Terrianne,
I am so sorry to hear this, having looked at your order I can see it was from September 14, 2021, for a Perfect imperfect piece which was sold damaged but appeared to have been further damaged in delivery, so we offered to collect FOC and reimburse you.

I have read the teams dealing with the issue and can see the last correspondence was in October 2021 from us to you and then no further communication until now.

We are sorry to hear this still isn’t settled for you and if you would like to discuss further, please feel free to contact me on 01743 211384 or email operations@charlested.com
Kind Regards
Suzie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look