Unit 52a 

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Rated 3 out of 5 stars

I have tried to order 2 table lamps for a project.The website can currently not take payments and I was promised a link last week. E-mail responses are very slow, however after posting my review, I re... See more

Rated 5 out of 5 stars

I have been using CharlesTed for some time now , I recently took delivery of the most amazing lamps which look fabulous paired with my Neptune shades. They were an absolute bargain for the price and I... See more

Rated 5 out of 5 stars

I've ordered a number of furniture and decor items from Charlested now and have been really impressed by the quality. The company has kept me up-to-date with delivery timings and has provided brillian... See more

Rated 1 out of 5 stars

Really poor experience. Item was ordered months ago and never delivered. No communication from the company requiring continual follow ups. Find out this week they are in liquidation (but they... See more

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Rated 5 out of 5 stars

Best customer service I have…

Best customer service I have experienced from an online retailer. I sent a message to ask for an update on my delivery and they replied within about 1 hour! The mugs, when I received them are beautiful. I will definitely be ordering from here again

September 1, 2022
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Reply from Unit 52a

Lovely to see this review, thank you so much Melissa!

Rated 5 out of 5 stars

Highly Recommend

Always super helpful and beautiful, high quality items. Many thanks xx

September 1, 2022
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Reply from Unit 52a

Thank you very mcuh Nadia!

Rated 5 out of 5 stars

Great company

Great company. Had a problem with delivery which Summer at CharlesTed dealt with quickly and professionally. She was a pleasure to deal with and my lamp is amazing. Such good quality.

September 9, 2022
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Reply from Unit 52a

Hi Mary,
Thank you so much for your lovely review. Our team are amazing and Summer was thrilled to receive your comments :)
xx

Rated 5 out of 5 stars

Fantastic company

Fantastic service! Great selection of high quality products

September 2, 2022
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Reply from Unit 52a

Thank you so much!

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Rated 5 out of 5 stars

Excellent quality and service

Very pleased with my first purchases from CharlesTed, only a small purchase, the mint pot and cosmos. So pleased with the quality of these items. Also the packing is excellent. I’m hopefully moving into a new house soon so will definitely be back!

August 9, 2022
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Reply from Unit 52a

Thank you so much for a lovely review!

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Rated 5 out of 5 stars

Fantastic table at great price and very…

Fantastic table at great price and very lovely staff to deal with. I am super delighted with my purchase and also very pleased with my loyalty points which I put towards some fab coffee table books 😊

August 8, 2022
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Reply from Unit 52a

Thank you so much for a lovely review Andrea!

Rated 5 out of 5 stars

Very good value for money

Very good value for money! I purchased a vase & stone candle sticks which are very similar to the ones in Neptune but a much better price!
Love them 😍

August 8, 2022
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Reply from Unit 52a

So happy you love your purchases! Thank you!

Rated 5 out of 5 stars

Fabulous

Friendly, simple, efficient service. And I ADORE my new bowl 😍

August 6, 2022
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Reply from Unit 52a

Thank you so much Anna!

Rated 4 out of 5 stars

My item when it finally arrived was…

My item when it finally arrived was lovely, however the delivery was awful.
Was told my item would arrive on Monday then Tuesday then Thursday and it finally arrived Friday afternoon.
Lots of wasted time waiting around.
I would recommend changing your delivery company as it would put me off shopping with you in the future.

August 6, 2022
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Reply from Unit 52a

Hi Charlotte,
I am so sorry to hear this. Please can you email us this complaint and we will raise it with our courier company as this is so disappointing - the email is cs@charlested.com
Kind Regards
Kate

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Rated 5 out of 5 stars

Would definitely buy again

Was a little apprehensive about buying from CharlesTed as I had never heard of them before. Would buy again as customer service and especially the packaging was faultless. The lamp base was lighter in weight than expected nevertheless am pleased with my purchase.

August 3, 2022
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Reply from Unit 52a

Thank you so much Sian!

Rated 5 out of 5 stars

I am so I’m love with my candle pilled…

I am so I’m love with my candle pilled holder and my vase such Gorgeous pieces fast deliver and very well packed and protected so I definitely will be ordering again and will be telling everyone to order from
Such amazing an amazing company

August 2, 2022
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Reply from Unit 52a

Thank you so much!

Rated 5 out of 5 stars

The most beautiful company

I have been shopping at CTI since 2019, always wonderful service, beautiful high quality home accessories and furniture. Always careful packaged, much attention to detail to ensuring order arrives safely.

I’ve never had reason to complain or return any orders, however I am more than confident that if I did the issue would be rectified quickly, professionally and friendly.

@home_in_the_meadows

July 31, 2022
Unprompted review
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Reply from Unit 52a

Thank you so much for such a lovely review and for all of your support! K x

Rated 5 out of 5 stars

Great experience

Great experience! Arrived quickly and we’ll packaged! Have bought from charlested a few times and never had any issues. Would 100% recommend!

July 31, 2022
Unprompted review
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Reply from Unit 52a

Thank you so much Jade!

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Rated 5 out of 5 stars

Damaged item

An item arrived damaged in the post. After emailing customer care at CharlesTed Interiors they dealt with the issue promptly and efficiently. The faulty item was replaced in a matter of days. I couldn't have asked for better service.

July 29, 2022
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Reply from Unit 52a

Thank you so much Dierdre- so kind of you to leave such a lovely review!

Rated 5 out of 5 stars

Amazing company

Amazing company, really customer focused. Very fast delivery which is great for me as I’m inpatient when waiting for deliveries. Bought a few items now and the quality is amazing. Great insta page too for ideas and tips on how to style. Keep up the good work ladies I will be back to buy more!

July 27, 2022
Unprompted review
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Reply from Unit 52a

Thank you so much Helen, such a lovely review!

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