ChatandVision Ltd. Reviews 

I have ordered a gift card. Received a mail, that it was delivered. However, it was not delivered anywhere. I have contacted support more then 3 times and trying to tell them that it it was not working, but they answer only the same - it was delivered and we do not know anything. More then 10 days left and these codes are not used. So, if you are a smart human, you can understand, that codes are missing and resend them to other email or return money. But maybe, it is very hard to do..

I was redirected to this website from the skype.com website, wishing to purchase a Skype Phone. The price on the skype.com website was different than the price showing on chatandvision.com so I emailed them to make them aware of the issue, and to ask which price is valid. I didn't get a response, which I think is rather rude. Clearly they have enough business that they don't really want new customers! Very disappointing. My ticket ID is AKK-172-37714 if chatandvision read this.

I've now been dealing with this company for over a year. I purchased a skype phone (RTX DUALphone 4088); took over 2 weeks to ship, before then I requested change of delivery address which was not fulfilled. The item was 'lost' for over 1 month by the time I received it I had already purchased another product, never got return instructions...
Anyhow, after a few months I decided to try it out just to find out it didn't work, the screen keeps saying "cannot fiund the base station". Contacted costumer support and get a reply after 16 days, followed and repeated all instructions and the phone still doesn't work. I am out of the warranty time frame since I bought the product over a year back BUT i have never been able to make it work.
The costumer service besides being slow, providing incomplete answers and even having terrible spelling are simply useless. I have not been able to contact them over the phone or escalate my ticket to a supervisor or manager.
My whole experience with both the product and the costumer service has been more than pathetic.
Thanks for reading.

I use my skype phone for long distance calls. Before the warrantee expired something happened and the phone no longer worked. The process for sending it back for warranttee claim was very easy. Communication with ChatanVision is very good and they answered all my queries through out the time they had the phone. They ended up just replacing it and in less then three months I had my new one. I found that this company did not give me the run-around and just did what they said they would do.

Timely delivery, item was in good condition.

i have done order more than one week and till now it not shipped,
my credit card was full charged with the amount ,

i think i have to do chargeback ,

Everything as expected - i will recommend and use again

I was leary with the reviews i read but would order from
your company with confidence because my order came super fast and i got what i asked for with no problems
with product thanks very much

When an order is placed and completed a confirmation email should be sent from yourselves to the buyer.
More in depth instructions (paper instructions) should be supplied with the phone

I plugged in the RTX 4088 and it set up very quickly onto the internet. Once connected to the internet I had to download the latest firmware. I logged on to Skype and was able to make calls. In the beginning the contact list was not available but it download by itself later and I saw my contacts on the phone.

Hi,

I have been using DUALphone for more than 10 years , now I changed model this is much better than the old one .

Piero

What do I think of Chat & Vision Ltd?
Well as you can see from my my opinion above, not much.
I placed my order on 13th Oct 2013, I receive confirmation, I then receive an email telling me that my order delivery has been "upgraded" & that I should expect to receive it with a few days, dated 16th Oct. From then until now (26 Oct) I have received precisely nothing. I have contact Chat & Vision to report the fact I have not received my order, receiving a non-contactable email confirming my report + plus 2 companies asking me to tell them what I think of Chat & Vision Ltd, but still no order.

This is the 2nd time I have been asked my opinion on your service< so this time I had better tell you.
I ordered on the 6th of October, I received an email from you on the 10th, stating that my order had been upgraded to express at no extra cost to me. Today is the 22nd and still my order has not arrived.

I ordered a skype phone from ChatandVision, and I chose regular shipping speed of 7-10 days. My order got upgraded free to premium shipping and I got my order in 3 days. I kept getting emails during the process, so they are trying hard to make sure I am not having any issues. I am quite happy about buying from ChatandVision.

Ordered & received my new Skype phone faster than expected & would use this company again

Computer tracking system could be better & my preferance is always to speak with someone in person at the end of a phone.

Have been in touch over a period of weeks due to a faulty handset. Keep getting fobbed of to computer replies, NO real help in replacing phone or getting my money back. Who is running Chat and Vision? Not a business person, that is obvious.

Never again... was a nightmare from start to finish...NEVER replied to emails.. whole return process under warranty took six weeks... don't deal with a company that hides behind a webpage contact with no other option... STAY AWAY

I am very happy that I ordered my Skype phone through Chat and Vision. I was given free minutes for purchasing the phone, free upgraded shipping, and customer service followed up with me! I am definitely pleased with their customer service and appreciation. No one else in the industry can compete with them!

No Reservations with recommending this company.