ChatandVision Ltd. Reviews 

209
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Re. [#SGD-604-62423]: My received item is wrong Good morning Messrs. ChatandVision Ltd after more than 3 months forward and backward I recived the right item DUALphone which eventually works... See more

Rated 1 out of 5 stars

I too have been scammed by these fraudsters at ChatAndVision - DO NOT BUY FROM THEM. Ordered a 30$ Skype gift card 4 days ago and have not yet heard back from them. ChatAndVision, if you... See more

Rated 4 out of 5 stars

Brought an iPad2 at the best price I could find on the Net from Chat & Vision in addition I qualified for a free pair of £20 headphones, making it a great buy. Every step of the way C&V provided ex... See more

Rated 2 out of 5 stars

Can't find any link to report a problem with the phone I purchased. Batteries will not charge up, regardless of time left on the Cradle The were no warranty details included in the package, neit... See more

Company replied

2.4

Poor

TrustScore 2.5 out of 5

209 reviews

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2.4

All reviews

(209)

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Rated 5 out of 5 stars

Prompt and reliable

I ordered Skype dual phones from Chatandvision. They are prompt in sending the product. They also follow up to make sure you got your order -a fact that is not common amongst most vendors.
I love their service and attitude.

October 18, 2013
Unprompted review
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Rated 1 out of 5 stars

worst delivery, unable to get an answer regarding my order

NEVER< NEVER order from them

October 18, 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Dear Michael,

the order was shipped on sep 27. Unfortunately we have no influence on the actual delivery time frame as this is in the hands of the courier only.

You are able to track your order with the details in "My Account" on our website.

Best Regards,
chatandvision

Rated 1 out of 5 stars

Have not yet received it

I was told it was priority and still awaiting delivery

October 18, 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Dear Kristian,

the order was shipped on Oct 7. Unfortunately we have no influence on the actual delivery time frame as this is in the hands of the courier only.

You are able to track your order with the details in "My Account" on our website.

Best Regards,
chatandvision

Rated 1 out of 5 stars

Not satisfied at all

Ordered a RTX DUALphone 4088 on Sept. 25th. It actually arrived 3 days later. The base doesn't boot, I can't connect the phone to the base. Wrote to support and got a standard "reset and wait" mail that wasn't helpful. Searched online for my problem and it turned out that there are a lot of customers with the same issue. Why don't they test the phones before they ship? Asked for a new phone. Filled out the form "my device is faulty and I want my money back" It is October 17 and I am still waiting to have my phone picked up.

October 18, 2013
Unprompted review
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Reply from ChatandVision Ltd.

Dear Susanne,

one of our customer service agents will be in touch whit you shortly regarding this issue.

Best Regards,
chatandvision

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Rated 1 out of 5 stars

Obnoxious communication

All I wanted to buy was a Skype gift card for $10. They asked me to provide a proof of address in the form of a utility bill. YOU GOT TO BE KIDDING! I just want a $10 gift card. Do I really have time to scan my utility bill and send it to you?! There need to be balance and common sense. By the way, the gift cards were 20% off. Obnoxious communication.

September 30, 2013
Unprompted review
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Reply from ChatandVision Ltd.

Hello Toni,
after looking at your case I have now cancelled your order as per your request.

Best Regards,
chatandvision

Rated 1 out of 5 stars

Dont shop here

First of all, I just want to buy a Skype e-gift card online for my brother's birthday gift. And they took forever to process it and then asked me to provide a proof of address in the form of a utility bill. COME ON! I just want a $10 gift card. Do I really have time to scan my utility bill and send it to you?! Other than that, the customer service is very slow. I sent several request to cancel my orders. NO ONE RESPONSE!

AINT NOBODY GOT TIME FOR THAT!!!!!!!!!!!!
My advice is don't shop here. Find a better one.

September 27, 2013
Unprompted review
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Reply from ChatandVision Ltd.

Hello Toni,
after looking at your case I have now cancelled your order as per your request.

Best Regards,
chatandvision

Rated 1 out of 5 stars

obnoxious communication, no delivery, no refund

I ordered an ipad mini in may 2013. It was never delivered though payment was made.
In contacting the company they promised to refund, but now it is almost five month later and I am still emailing..... In the correspondence following every answer is the same: 'My sincere apologies for any inconvenience this may have caused. Rest assured we will help rectify the matter for you. I have already alerted the Relevant Department so that they can immediately investigate the matter internally as well.

Nobody seems to be responsible at chatandvision or capable of solving problems

September 25, 2013
Unprompted review
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Reply from ChatandVision Ltd.

Dear AT,
I looked into your case and the delay was due to internal miscommunication. I will have this rectified immediately and follow up personally.

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Rated 1 out of 5 stars

Horrible service

Hi, more than 2 weeks ago I ordered a Nexus 4 for 320 euros from this company and they havent even shipped it yet. It currently has been "progressing and will ship soon" for over a week now. Their site claims to deliver in 7-14 days and often faster, while it currently has been beyond that point and they havent even given me an apology message that it will take longer than usual. Besides that, after looking at a few other reviews, it seems that they havent even had this smartphone in stock for the last 4 weeks, while their site still claims to have enough in stock. If you dont have the telephone anymore, atleast update your site so you wont have people expect a product that wont come.

Update: Another week has passed and still nothing. No message from chatandvision and no update on when it will be sent. Very unsatisfied with how this company does their business.

Another update: Today I finally received my first message from chatandvision since ordering my phone on 30-08-2013. I was really excited that after almost five weeks I would finally get a message on when my phone would be delivered. Sadly I have to say my hopes were crushed and this company made a total fool of themselves, because the message that I got asked me to review the Nexus 4 that I bought! Sadly its hard to review a product that hasnt even been delivered yet after almost a month..
I strongely advise against ordering from this company since they make alot of promises about their great customer service and delivery times, while I currently havent had a single message of apology and am currently doubting I will receive my phone any time soon.

September 16, 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Hi maup,

Apologies for the delay in fulfilling your order. I am reviewing why an email notification wasn't sent out. This should have happened. Please accept my sincere apologies for the inconvenience caused.

I can confirm that the item is in stock. Due to sheer volume of orders received for this item we have to obtain stock from secondary warehouse. Customer services will update you shortly on the expected dispatch date.

If I can be of any further help, do let me know.

Best regards,
ChatandVision Ltd.

Rated 3 out of 5 stars

Good product, worst shipping

The product was incredibly easy to install and works as advertized. The problem is the shipping company chosen by ChatandVision: DHL. I wasn't there when they delivered my package and I had to drive all the way to the airport! Why not use UPS?

September 12, 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Hi Gabriel,

Apologies on behalf of the courier for the inconvenience caused. We have escalated your complaint to our account manager for review. Rest assured we will tackle the concern head on with our courier partners to ensure this doesn't happen again.

If I can be of any further help, do let me know.

Kind regards,
ChatandVision Ltd.

Rated 2 out of 5 stars

Failing delivery

Ordered my nexus 4 in august, the order has been "progressing" for three weeks now. Contacted customer service a week ago, did not get a reply yet.

September 10, 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Hi wesleyharding,

I apologize for the extended delay in shipping your order. The item purchased is an in-demand item which we have unfortunately run low on stock. We are replenishing your stock levels as speak and aim to fulfill your order asap.

Kindly refer to our latest email for updates on your order progress. Should you have any further queries, simply include them in your reply and we will update you within 24-48 hours.

Best regards,
ChatandVision Ltd

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Rated 1 out of 5 stars

Have not received the product.

The delivery service has not delivered, stating they were here but no one home on 3 occasions. No notice of delivery left and during one attempt in the evening we were home with two vehicles in the driveway, I would not use DHL ever They could use your customer service process for their delivery business.

September 8, 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Hi Richard,

I apologize on behalf of the courier for the inconvenience caused. Our customer service team will be in contact with you soon to get to the bottom of the issue. Rest assured appropriate action plan will be taken to improve the customer experience and ensure this does not happen again.

Best regards,
ChatandVision Ltd

Rated 4 out of 5 stars

Great product well wrapped, and excellent 1st time user quality.

PLANTRONICS AUDIO 655 DSP (Headphones and integrated Microphone)
I found this product fit for purpose and very easy to use just plug in and play, absolutely no adjustments to be made. I would recommend this product to anyone through this company. Brilliantly protected in a plastic box very secure and very difficult to get into.
Thank you.
I will shop with this supplier again for products like this and will recommend to anyone.

September 8, 2013
Unprompted review
Rated 2 out of 5 stars

Indicator light for missed calls not working on both handsets

Both, the Dualphone 4088 and the Additional Handset are not working properly. There is an indicator light on the handset which should flash blue after missing a phone call. On both of the handsets is this very important feature not working!

September 8, 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Hi Rolf,

Apologies to hear that the headset is not working properly. We are checking with our technical support team to look at possible solutions. Failing this we'll arrange a replacement for you. Our customer service team will keep you informed.

Best regards,
ChatandVision Ltd

Rated 5 out of 5 stars

Excellent

Delivery time was less than what was promised, product was delivered in an immense condition, also a free 60 min Skype credit as a gift. overall i am very satisfied with the service, and i wont hesitate to use this site again.

September 7, 2013
Unprompted review
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