Cheapflights Reviews 

494
TrustScore 1 out of 5

1.0

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, most reviewers were let down by their experience overall. Customers frequently complained about unexpected price increases, stating that costs doubled or tripled after they had already paid. Many people experienced severe issues with the booking process, discovering that their reservations were unhonored. Some reviewers were not happy with sudden cancellations, explaining that trips were called off right before departure without notice. Consumers also highlighted frustrating experiences regarding payments and refunds, reporting that money was removed and getting it back took months of endless delays. People felt trapped by shady tactics and urged others to avoid using this unreliable service entirely.

What people talk about most

Price

Users describe negative interactions with price, highlighting unexpected upcharges and expensive experiences.... See more

Booking process

People report negative experiences with booking process, highlighting a lack of transparency and hidden fees.... See more

Payment

Reviewers highlight negative aspects of payment, reporting frustration after experiencing flight... See more

Cancellation

Consumers find cancellation issues to be extremely frustrating, consistently reporting that bookings and... See more

Refund

Reviewers mention negative feedback about refund procedures, citing consistent delays and unmet promises.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I booked flights in January and, one week before I'm leaving in June, they claim the flights are all full. Rip off. Not legitimate. No matter how many times you phone them, they transfer you to anothe... See more

Rated 1 out of 5 stars

I had called Untied Airlines to change a flight, and was unknowingly and deceptively transferred to Cheap Flights. I only found out over a month later when disputing charges, and had to ask four times... See more

Rated 1 out of 5 stars

They are scammers and thieves; they take your money under the guise of processing a transaction, keep you waiting, and then cancel it without refunding your money. They are utter frauds—please stay aw... See more

Rated 1 out of 5 stars

TOTAL SCAM - Company cancelled tickets without telling me - luckily i was checking after weeks and caught this. Company phone number is always "down due to technical issues" now I'm fighting to get... See more


Company details

  1. Travel & Vacation

Written by the company

Currently Cheapflights is not responding to reviews posted to this page. If you require assistance, have concerns or wish to share an experience you had please reach out via www.Cheapflights.com/support. We have a dedicated team ready to respond and assist you. Thank you! Our mission at Cheapflights is to help people experience the world by creating their favorite travel tools. With every query, Cheapflights searches other sites to show travelers the information they need to find the right flights, hotels, rental cars and vacation packages.


Contact info

1.0

Bad

TrustScore 1 out of 5

494 reviews

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1.0

All reviews

(494)

93 reviews in the last 12 months

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Rated 1 out of 5 stars

STAY AWAY AS POSSIBLE!!

I wish will be a “0” Star review. Stay away from this website. We booked and paid more than two months before departure and few days before our flight they told us tickets were cancelled. STAY AWAY AS POSSIBLE!!!

December 20, 2025
Unprompted review
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Rated 1 out of 5 stars

If I were able give them less than…

If I were able to give them less than one star zi'd give the -10 stars.The absolute worst experiance i've ever had.I knew i was screwed when i asked when will my ticket be here and was told call if not in my e-mail the end of Nov mind you I purchased this ticked in sept.So ofc I call them and find out "my friend dont have a ticket "order to get one we now need to spend over a hour purchasing credits of some crap on the app Kliama that failed so the next day a manager calls to resolve my conflic 4 calls and 2 and half hours later nope.Back to Kiama that didnt work so now download the affirm app.OH that didnt work do you have a target near you.....we did not get that far because I had enough !!! done here I am doing all this work downloading this app and that app and to boot my credit card alertted me to a fruad charge and the managers says nooo refuse it!!!WTF!!!!! I tell him never mind I will dispute my card he says no thr money will be gone you paid...wait i paid a few months ago why is my credidt card saying fruad now NOPE never again NEVER

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Cheapflights is a scam

Cheapflights is a scam. They took our money. Booked the flights and never paid the airline. So the airline canceled our tickets. We didn't find out about this until the day of our flight. We ended up having to pay a extra $2,000 for the last minute tickets. We have been trying for a month to get a refund of the $864 that we paid Cheapflights for.

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

READ BEFORE YOU BUY!

READ BEFORE YOU BUY!
I purchased so called plane tickets to fly my son in for Christmas whom I havent seen for 6 years. I placed my order in October, plenty of time to get a decent price. Didnt think anything of it until a couple days ago so I decided to go on and see if my tickets were ready & to verify everything to check in because usually you get flooded with emails to verify everything before you go on the flight. I didn’t see anything in my email so I called the number in the email from 2 months ago when I purchased and was put on hold for a minute and the guy asked me to verify the Klarna code that just got sent to my text messaging and I’m like what is Klarna have to do with this. I didn’t pay with Klarna. then he said I just need you to verify the code and then he wanted me to verify the code in my email too. After he said that it didn’t seem right and I felt off so I hung up and thought Klarna doesnt ask for your code. The code is to get into your account. These sob are trying to scam me again! Later that night my husband called the number and he said my flight has been canceled. Umm, no it hasnt, it never existed in the first place. I called American Airlines beforehand and they verified the flight is not canceled but there was no reservation or purchase with my sons name. The bogus conformation # I received isnt even a code the airline is familiar with. The tickets were fake and now I don’t get to see my son for Christmas all the planning all the excitement gone poof in a blink of an eye my holiday and seeing my son is gone. All cuz of these fraudulent piece of shit people. It’s not even about the money I can give two shits about the money they just took away my livelihood, my happiness my excitement.
Do not go through these people if you want to actually go anywhere especially if its important, go directly through the airline if you’re going to purchase tickets. I am so heartbroken after getting scammed like this. How is this so called place still active is what i am baffled by. They need to shut down this fraudulent site immediately. Wow

December 15, 2025
Unprompted review
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Rated 1 out of 5 stars

TOTAL RIP OFF

TOTAL RIP OFF - CANCEL OUR TICKETS WITHOUT NOTIFING US AND CLAIMING IT WAS THE AIRLINE!
DON'T USE THIS COMPANY AT ALL PEOPLE! TOTAL SCAM. NOW I AM TRYING TO GET MY REFUND AND THEIR GIVING ME ALL KINDS OF DELAYS. HOW ARE THESE PEOPLE IN BUSINESS WITH THEIR DECEPTIVE PRACTICES.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Con - Artists They sold me a cheap flight ticket and…

They sold me a cheapo flight ticket and tried to suggest that there were varying classes of that ticket and the flight at the class I'd paid for wasn't available. In otherwords, trying to get me to pay more for a ticket. When I refused, they cancelled my booking and returned my money !

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM

TOTAL SCAM - Company cancelled tickets without telling me - luckily i was checking after weeks and caught this. Company phone number is always "down due to technical issues" now I'm fighting to get the money back. I doubt that this is an US based operation !!!!!!! its only to get your money

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL FRAUD

TOTAL FRAUD - Company cancelled tickets without telling us - luckily i was checking every couple of days and caught this. Company phone number is always "down due to technical issues" This company (Cheapflights) even had a link for Trustpilot in their email that redirected to ANOTHER company (Bestfares) so the crappy reviews for Cheapflights would drag down a competitor! -1 star for scamming if I could

December 3, 2025
Unprompted review
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Rated 1 out of 5 stars

If I could rate them less than one star…

If I could rate them less than one star I would! After booking my flight on November 5 with hotflightdeals, within two hours Cheap flights called me and said basic economy seats were sold out and that my flights would be canceled or I could pay an additional $200 (for six passengers) for an upgrade to the main cabin, add a carry-on baggage and assigned seats for all six of the people going. I was then told my flight information would arrive as an email from the airline on November 25. No email. Then was told it would be November 30. No email. Called on December 1 and was told my flights were canceled for a flight leaving on December 5. I had to pay double the original flight cost to rebook with another company. (Miraculously They had availability on the exact same flights!) Then I was told I would not get my refund for two weeks!! Why would a company give you a confirmation number when the flight is not confirmed??? bad bad business practice!!! did not tell me that the flights had been canceled?? Bad bad business practice!! waiting two weeks to refund my money (hopefully)?? Bad bad business practice. This company as well as hotflightdeals should be absolutely shut down!!

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

If I could leave zero stars I would

If I could leave zero stars I would. They cancelled our reservation without letting us know for our flight TONIGHT! We had to scramble to book another flight because we are going on a cruise. I will never use this site again. I better get my money back on this. Assholes!!!!

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Bait and switch scammers

Bait and switch scammers. My sister booked a flight and then they claimed there wasn't any seats available at that price she was quoted. She called in to talk to someone and they said they would refund her money, needed her credit card information to do so which she questioned. She ended up giving them her information and then they charged her another $177 to book the flight! They flat out lied to her. She called in again and they said no refunds. She ended up calling United and they were able to confirm she had a seat booked. Cheapflights kept threatening her saying they will cancel the ticket if she doesn't pay more. United put a watch on her ticket so they can't cancel it since she did pay for it. These people are pathetic and ruthless and tried to take advantage of a senior citizen. STAY AWAY FROM CHEAPFLIGHTS! FYI, they are a subsidiary of KAYAK, wouldn't use them either. So far she has been able to get her two flights today so thank you United for stepping up and protecting their customers! Hopefully it will be the same when she needs to return home.

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

Don't use website to book a flight

Don't use website to book a flight; after booking my flight i got a call and it was over book and i had to pay more to rebook. few days before my flight it was canceled. this caused a lot of problems. but that wasn't the bad part. their customer service stole my personal information and was trying to scam me by downloading a third-party app.

November 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Seat assignments not honored by airlines

When booking through Cheapflights, the seats you choose are NOT honored by the airline because they offer fares that do not allow for seat assignments prior to 24 hours before your flight. This is VERY MISLEADING. Cheapflights should let customers know that in order to get the lower fare, you will not have a seat assignments until you checkin with the airline 24 hours before your flight. They should not show the seat selector, nor charge you for seat assignments because the are NOT honored by the airline. They said they would refund the money I paid for the seat assignments for our honeymoon flight when we discovered we could not sit together on our honeymoon flight to Japan, but they have NOT issued the refund. Had I known I could not choose seats, I would have paid more and booked directly with the airline. Cheapflights is FRAUDULENT.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

DHFlights is a scam!!!!!

DHFlights is a scam!!!!!
Please do not fall in their trap.
They made me pay for a return ticket and when I went to the airport, my ticket was not valid. They asked me yo buy another ticket and they will refund me thd ticket, instead of refunding me, they took more money from me. I had yo inform my bank & fraud department.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Hello,

Hello,
You shouldn’t allow this scam agency to advertise fake flight deals on your website. Best Ticket Fare is a complete rip-off and misleads customers

November 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrible company!!!!

Horrible company, a complete scam!!! Unfortunately, I fell for their bullshit scam of bait and switch. Do not, I repeat, do not purchase any tickets from them. I hope that my credit card company can get me my money back.

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!…

STAY AWAY!!!…. Another scam website through third party they link you to… the search engine sends you to big scamming websites like fareodaddy.com which is a clearly scamming website

October 18, 2025
Unprompted review

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