Cheerstravel Reviews 

631
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 588 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and patient throughout the entire travel planning and booking process. Many people highlight the exceptional customer support and note that discovering competitive prices and securing great flight deals is remarkably simple, smooth, and stress free. However, some people mentioned initial booking difficulties or online issues when trying to process their tickets independently. Reviewers pointed out that while these minor digital glitches occurred, knowledgeable agents quickly stepped in to resolve the problems, communicate clearly, and successfully finalize their upcoming travel arrangements.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and helpfulness... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as simple, quick, and... See more

Service

Customers consistently note positive experiences with service, highlighting prompt, professional, and... See more

Customer service

Consumers find customer service to be positive, highlighting prompt, patient, and professional assistance... See more

Price

People report high satisfaction with the competitive and affordable pricing options available. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to share some positive feedback regarding the online booking system. The process was smooth, easy to use, and very convenient. I would also like to especially thank Sandra for her... See more

Rated 5 out of 5 stars

My husband and I are truly greatful for the way Karen managed to renegotiate our flight arrangement with the arlines. Karen went above and beyond to secure our seats at a very competitive price. She i... See more

Rated 5 out of 5 stars

Great service ! Very proactive. There was glitch while booking but they fixed it no time and improvised. I used Cheers Travel for the first time and the experience was great. Will definitely book a... See more

Rated 5 out of 5 stars

I only got half way through my booking and stopped. I received a call from Tanya at to ask why I didn't complete my booking. Once I explained why she was very helpful and assisted with my booking and... See more


Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

We are a company of trusted, passionate travel specialist who create customized itineraries to different destinations. Our trips are completely based around your interests and schedule—they are one-of-a-kind experiences that are as unique as you are. We are constantly circling the globe in order to provide you with cutting-edge destination knowledge and personalized, well-planned itineraries that come complete with expert guides with on-the-ground spontaneity, and the perfect place to relax at the end of the day. Cheers Travel is not only committed to providing you with an unforgettable and inspiring trip, we’re also committed to ensuring your happiness and comfort throughout. When you travel with us, you can feel confident knowing we have staff 24*7 who are available to accommodate your wishes and needs. From the moment you pick up the phone to after you return home, Cheers Travel ensures that your journey is seamless, authentic, and beyond what you had imagined.


Contact info

4.9

Excellent

TrustScore 5 out of 5

631 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(631)

534 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked some flights from NZ to Japan…

Booked some flights from NZ to Japan and had some difficulty processing the flights initially. I called the help number and was connected with Leo who was extremely helpful, patient and managed to sort out the flights. Thanks Leo!

April 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Shoutout for saving our trip

I wanted to give a huge shout-out to Christina for saving our trip! After our flight was cancelled by the airline, she was right on top of things, answering my emails and looking into possible options for us. With her help, we managed to find another direct flight on a different day, and even have our seat numbers secured. Thanks for helping us out, Christina.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Selena was great…

Selena was by far the best customer service I have ever received booking through travel service. Cannot recommend enough

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with Cheers Travel. Selena was especially helpful, responsive, and professional throughout the entire process. She made the booking simple and stress-free, with clear communication at every step. Everything was well organized, and we truly appreciated the support. We would definitely use their service again and highly recommend them.

April 8, 2026
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Rated 4 out of 5 stars

I had very good experience in booking…

I had very good experience in booking tickets with cheers travels , though air India gave us a hard time with changing schedules every now and then ,cheers travel responded promptly , supported us well , I am still to board in to flights so far cheers did well. I got good service from staff like Christina and Bill . Both are reliable and efficient.

Vineeth Vijayan

April 1, 2026
Unprompted review
Rated 3 out of 5 stars

I had a mixed experience with Cheers…

I had a mixed experience with Cheers Travel. I will not name the 1st person I was dealing with that was handling my case but was very poor/frustrating.
Then was dealing with Christina that was very helpful and helped resolve my issue.

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service experience!

Great customer service experience!

I would like to thank Christina for her professionalism and support throughout the entire process. She was always kind, responsive, and very clear in her communication, making everything much easier during a stressful situation.

Christina handled my request efficiently and kept me informed at every step, which I really appreciated. Her assistance gave me confidence that everything was being managed properly.

Highly recommend Cheers Travel, and especially Christina, for their excellent customer service.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this travel agency. The entire process was smooth, professional, and stress-free from start to finish.

The team was very responsive and patient, answering all my questions clearly and helping me find the best options that suited my needs and budget. Everything was well organized, and I really appreciated the attention to detail.
Olivia help me out.
I would highly recommend this agency to anyone looking for reliable and efficient travel services. I will definitely use them again in the future!

April 2, 2026
Unprompted review

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