We were so impressed with the customer service!! We live up in Scotland and knew exactly what travel system we were looking for, however we were struggling to get it anywhere. We seen that it was avai... See more
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Amazing service! What a brilliant company, delivery company failed to deliver my item and sent back to vendor upon emailing the vendor and having a short phone call they resolved the issue and got the... See more
I would avoid using this company again. Haven’t tried the products yet but they were very late in arriving. I was told I’d be receiving a substantial discount for the inconvenience they’d caused with... See more
Company replied
We went on a Saturday afternoon and a store assistant with red hair served us (sorry didn't catch your name!). The store staff are excellent and really knowledgeable. I was a bit stressed about findin... See more
Company details
Written by the company
We here at Chelsea Baby are dedicated to bringing you the best possible brands at the best prices! We are the one stop shop for everything you need on your baby’s journey through life. From the moment you start planning your nursery, to potty training then learning to ride a bike and beyond! As parents ourselves we know how difficult raising children can be and how confusing buying all of the things you need and what questions you may have, such as, “which car seat is the best?” “Is this pram suitable for newborns?” ” What is the in Christmas present this year?” and more. That’s why our team of dedicated experts are here to advise and help you on your journey
Contact info
136 Oxford Street, WV14 7DP, Wolverhampton, United Kingdom
- 01902490211
- hello@chelseababy.com
- chelseababy.com
4.5
Excellent
144 reviews
Hasn’t replied to negative reviews
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Amazing service
July 26, 2023
Reply from Chelsea Baby
Thank you so much for your kind words and for taking the time to share your experience with us on Trustpilot! We're thrilled to hear that you had an amazing shopping experience with us. Providing top-notch service to our customers is always our priority, and your feedback reaffirms the hard work we put in every day. If you ever need assistance again or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Take care,
Noah
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Price for Sienna High Chair was cheaper…
Price for Sienna High Chair was cheaper than anywhere else and was delivered within 2 days. Great service.
June 30, 2023
Reply from Chelsea Baby
You're welcome! Thank you for taking the time to leave a review on Trustpilot. Your feedback is valuable to us, and we're delighted to hear that you had a positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Cheers,
Noah
ordered a Cot and Underdrawer waited…
ordered a Cot and Underdrawer waited the for arrival, when my order was delivered I only received 1 part of a 3 part order so I rang the company up was put through the customer service who then confirmed I had only received the Underdrawer and that they are unsure why I didn't receive the whole order but that I should expect the following 2 boxes within 2/3 days, a few day had gone by and I have the other two boxes delivered which is great thinking the problem was sorted my partner goes to build the cot and I realise they had sent out a completely different cot to the one that I ordered of course I phone in again to try resolve the issue to which the company confirmed they had indeed send out the wrong cot but now the one that I originally wanted was out of stock and they had no idea when it would be back in stock so there wasn't really any way to resolve the issue because I needed a cot asap so getting a refund which I'd have to wait for and then reordering from else where would mean a longer wait frustrated and annoyed I kept the wrong cot that was sent out which I might add was cheaper than the original one I ordered (they refused the refund the difference) and that was that, on the up side one of the managers there was really trying his best to help but can't say much for the actual customer service people as that was no help at all, definitely won't be ordering anything again from this company 👎
May 31, 2023
Reply from Chelsea Baby
Thank you for sharing your feedback about your recent experience with us. We truly apologize for the series of unfortunate events that occurred with your order. It's clear that we fell short of providing you with the seamless and timely service that you deserved, and for that, we are genuinely sorry.
We understand the frustration caused by the incorrect delivery and subsequent mix-up with the cot. Our aim is to ensure our customers receive their orders accurately and on time, and it's disheartening to hear that we let you down in this instance. We deeply regret the inconvenience caused by the errors and the resulting delays in resolving the issue.
We sincerely appreciate your patience and understanding while our team worked to address the situation. It's reassuring to know that one of our managers tried their best to assist you. However, we acknowledge that the overall customer service experience fell short of your expectations.
Your feedback is valuable to us as we continuously strive to improve our processes and provide better service to our customers. We're genuinely sorry that your experience with us did not meet your expectations, and we understand your review.
If you have any further concerns or questions, please don't hesitate to reach out to us. We will do our best to assist you in any way we can. Thank you for bringing these issues to our attention.
Sincerely,
Noah
Very good thansnk
May 29, 2023
Reply from Chelsea Baby
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. If you ever need anything or have any questions in the future, don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thanks again for choosing us!
Kind Regards,
Noah
No communication
Bought a bike and received confirmation order and to expect updates on delivery. 5 days later nothing so phoned and told they would look into it. Received text massage next morning saying bike being delivered in next hour, as I was at work delivery missed and now have to collect. More information regarding delivery time and dates needed.
May 31, 2023
Reply from Chelsea Baby
Thank you for taking the time to share your experience with us. We apologize for any inconvenience you've faced regarding the delivery of your bike. We understand the frustration that can arise when expectations are not met, and we appreciate your feedback as it helps us improve our service.
We're truly sorry for the miscommunication and the inconvenience caused by the missed delivery. Our team is committed to ensuring a smooth shopping experience for all our customers, and we understand that providing accurate delivery information is crucial.
We have taken note of your feedback and will definitely work on enhancing our communication regarding delivery times and dates. Your feedback is invaluable in helping us make the necessary improvements to prevent such situations in the future.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our customer support team. We are dedicated to making things right for you and ensuring that you have a positive experience with us.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding.
Best regards,
Noah
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Reply from Chelsea Baby
Thank you so much for taking the time to leave us a positive review on Trustpilot! We're thrilled to hear that you had a great experience with us. Our team works diligently to offer competitive prices while maintaining top-notch quality, and we're delighted that you found our pricing to be appealing.
Additionally, we understand the importance of timely deliveries, and we're thrilled that our efforts in this area paid off for you. Your satisfaction is our top priority, and we're committed to providing exceptional service every step of the way.
We truly appreciate your support and trust in our brand. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Thanks again for choosing us, and we look forward to serving you again soon!
Cheers,
Noah
Great product and super fast delivery
The product is great in term of quality and the delivery service was super fast. Would highly recommend this website and customer service is helpful.
May 16, 2023
Reply from Chelsea Baby
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you're satisfied with the quality of our product and the speedy delivery service. We take great pride in providing top-notch products and ensuring that they reach our customers in a timely manner.
It's wonderful to know that you would highly recommend our website to others. We're committed to delivering exceptional customer experiences, and your kind words about our customer service team mean a lot to us. If you ever need assistance or have any questions, please don't hesitate to reach out. Your recommendation is greatly appreciated, and we look forward to serving you again in the future!
Take care,
Noah
Chicco echo pushchair it’s difficult make the turnaround
I recently bought the Chicco echo pushchair but it’s not good at all when it’s loaded with a child then it’s hard to make turn around and it’s stiff really which it’s meant to be spinning smoothly instead.
May 21, 2023
Unprompted review
Brilliant company
Great customer service, I rang the company regarding some delivery issues and the immediately sorted it out. Quick delivery as well as I received it the next day.
May 14, 2023
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Excellent services
May 10, 2023
I was sent the wrong bed and then it’s…
I was sent the wrong bed and then it’s taken over a week for them to collect it, still waiting for the bed I actually ordered
May 10, 2023
I haven’t received it
May 7, 2023
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quick delivery best costumer servis
May 7, 2023
I ordered my cot bed on the 10th May…
I ordered my cot bed on the 10th May 2023. It arrived on the 13.5.23. Very quick delivery.
The product was perfect loved the color of my cot bed and the quality is really good and at such a good price as I got it in the sale price.
I was a bit hesitant as I had ordered from 2 places before and they took my money and never gave me the product.
I rang the company after reading the reviews they reassured me that they will let me know when they received my over when it was dispatched. It came a lot earlier than what I was told so even better! I would highly recommend this company my son loves his cot bed thank you yet again.
May 14, 2023
Unprompted review
Excellent customer service and quick…
Excellent customer service and quick response brilliant prices and lots of products.
May 4, 2023
Cosy N Safe car seats
I dealt with Cosy N Safe and purchased through Chelsea Baby.
Fantastic service from start to finish. I called a few times for advice before buying two new seats after an accident. The team were fantastic in advising which seats to go for, helping when my payment didn't go through (thanks, it's solved issues with other websites too!) and they went out of their way to get it shipped that afternoon when I ordered at 3:30 on a Friday afternoon. Seats were delivered on the Saturday morning. Both the kids and I have been really pleased with them. Would definitely recommend and use again if needed.
March 17, 2023
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Very happy with my purchase.
Very happy with my purchase.
My Grandson absolutely lives his new car seat.
Quality item at a fab price.
Many thanks
A happy Nana.
April 30, 2023
Reply from Chelsea Baby
Many Thanks for your review We are glad your Grandson likes the car seat
Reply from Chelsea Baby
Thanks for your review
Reply from Chelsea Baby
Thanks for your review
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