I switched from SiteGround to save $ BUT... I was delightfully blown away by the tech support. It's as good or even better than SiteGround. Prior to my SG contract expiring I had briefly tried Hosting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I signed up for a plan last year to consolidate a few other sites and the price was perfect. Overall the move has been great especially because they migrated the sites for me. Sometimes I run in... See more
Company replied
I purchased hosting from Chemicloud recently and needed website migration, help with email, SMTP and Quick.cloud. The people there were very professional and courteous and quickly helped me out, eve... See more
Company replied
The support engineers at ChemiCloud are ALL extremely help, knowledgeable, prompt to reply , diagnose & fix - 24/7 through live chats, and when it's time for either side of an issue to get some sleep... See more
Company replied
Company details
Written by the company
Founded in 2016, ChemiCloud's success is thanks to the people that make us the company we are. With cornerstone principles of exceptional customer service and making web hosting simple, our goal is to help anyone who wants to host a site do so with ease. Whether you represent yourself with a personal site, or a big box brand with an enterprise-level Cloud VPS we have something for everyone. No matter what we're doing for you, rest assured that our 24/7 always-online Customer Support is ready to listen and lend a hand whenever it's required.
Contact info
651 N. Broad Street, Suite 206, 19709, Middletown, United States
- +1.302.766.7722
- help@chemicloud.com
- chemicloud.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful instructions.
December 10, 2025
Unprompted review
Reply from ChemiCloud
Hi Dan,
Thank you for your feedback! We’re glad to hear the instructions were helpful. If you need anything else, our team is here 24/7 to assist you.
Advertisement
I am very satisfied with the fact that…
I am very satisfied with the fact that my questions are being resolved very clearly by issuing a ticket inquiry.
December 13, 2025
Unprompted review
Reply from ChemiCloud
Hi Kim,
Thank you for your feedback! We’re glad to hear that your questions were resolved clearly through our ticket system. We truly appreciate your trust and are here 24/7 whenever you need assistance.
Great expereinece
December 11, 2025
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear you had a great experience with us. If you ever need anything, we’re here 24/7 to help.
Since moving to Chemicloud
Since moving to Chemicloud, I'm satisfied that the hosting speed is faster than my previous hosting provider.
December 10, 2025
Unprompted review
Reply from ChemiCloud
Thank you for sharing your experience! We’re glad to hear that since moving to ChemiCloud, you’ve noticed faster hosting speeds compared to your previous provider. We truly appreciate your trust and are here 24/7 whenever you need us.
Best customer service
Chemicloud helps out with everything. Sometimes it may take some time and a couple of different people to resolve complex issues. But they will always find a solution to any problem
December 8, 2025
Unprompted review
Reply from ChemiCloud
Hi Mo,
Thank you for sharing your experience! You’re absolutely right — some issues can take time and involve multiple team members, especially when they’re complex. What matters most to us is seeing them through and finding the right solution, and we’re glad to know that came through in your experience. We truly appreciate your trust and are here 24/7 whenever you need us.
Advertisement
support team focused on the result.
December 7, 2025
Unprompted review
Reply from ChemiCloud
Hi Tereza,
Thank you for your feedback! We’re glad to hear our support team stayed focused on getting the right result for you. We truly appreciate your trust and are here 24/7 whenever you need us.
I rcvd fastest response
I received a very quick response to my issue. The team was even more professional than I expected.
Thank you for your excellent support.
December 4, 2025
Unprompted review
Reply from ChemiCloud
Hi Azeem,
Thank you for your kind feedback! We’re glad to hear you received a quick response and that our team exceeded your expectations with their professionalism. We truly appreciate your trust and are here 24/7 whenever you need us.
Very attentive to my site issues and…
Very attentive to my site issues and get them resolved faster than expected
December 4, 2025
Unprompted review
Reply from ChemiCloud
Hi Dennis,
Thank you for your kind words! We’re glad to hear our team was attentive to your site issues and able to resolve them faster than expected. We truly appreciate your trust and we’re here 24/7 whenever you need us.
Customer service is awesome!
Customer service is awesome!! I am glad I moved from the nightmare in Hostgator.
The only thing I suggest in terms of marketing and customer retention adding is a discount for 6 and 12 month renewals. The long term commitment deserves a loyalty reward.
December 2, 2025
Unprompted review
Reply from ChemiCloud
Hi Walter,
Thank you for the great feedback! We’re really glad to hear you’re happy with our customer service and that your move from HostGator has been a positive change. We also appreciate your suggestion regarding renewal discounts for shorter billing cycles — feedback like yours helps us shape future improvements, and we’ll make sure it’s shared with the right team.
Thank you again for choosing ChemiCloud — we’re here 24/7 whenever you need us.
Advertisement
ChemiCloud always comes through!
ChemiCloud always comes through! So appreciative of George and the ChemiCloud team for helping me out.
November 26, 2025
Unprompted review
Reply from ChemiCloud
Hi Viodi,
Thank you for your kind words! We’re really glad to hear that ChemiCloud continues to come through for you, and George will be especially happy to know his help made a difference. We appreciate your trust and we’re here 24/7 whenever you need us.
Best support of my life
November 14, 2025
Unprompted review
Reply from ChemiCloud
Hi Elisio,
Thank you for such an incredible compliment! Hearing that you’ve had the best support experience of your life truly means a lot to our team.
At a time when many companies rely on AI chat bots, we’re committed to real, human support and we’re glad that approach made a difference for you. We’ll be here 24/7 whenever you need us.
Reply from ChemiCloud
Hi Alan,
Thank you for your feedback! We’re glad to hear our team was quick, proactive, and friendly. That’s exactly the experience we aim to deliver. We’ll keep being here 24/7 whenever you need us.
I had a best Customer Service Before and After the Purchase
This was my first purchase, and initially, I had many doubts about transferring my hosting. However, the customer service team made it easy to select my plan and guided me through the website transfer process with ease. After the purchase, they handled all the work involved in transferring my website and made it run smooth.
November 28, 2025
Unprompted review
Reply from ChemiCloud
Hi Balamurugan,
Thank you for sharing your experience! We’re really glad to hear that our team was able to guide you through your first purchase and make the transfer process easy and worry-free. It’s great to know your website was moved smoothly and is running well. That’s exactly the kind of support we want every new customer to feel confident about. We’re here 24/7 whenever you need us
Advertisement
Always the best and fastest tech CS at…
Always the best and fastest tech CS at any hosting service at any price point. Thanks for the quick work on my SSL issue.
December 1, 2025
Unprompted review
Reply from ChemiCloud
Hi Ken,
Thank you for the fantastic feedback! We’re really glad to hear you’ve consistently had the best and fastest tech support experience with us. And we’re happy the team could jump in quickly to sort out your SSL issue. We’re here 24/7 whenever you need us.
I loved the instant support and very…
I loved the instant support and very reliable hosting . I recommend chemicloud hosting.
December 1, 2025
Unprompted review
Reply from ChemiCloud
Hi Saurav,
Thank you for your kind words! We’re really glad to hear you loved the instant support and found our hosting reliable. We appreciate your recommendation, and we’ll keep being here 24/7 whenever you need us.
Premium Customer Support
I've used a handful of hosting providers over the years and Chemicloud support is at the top of my list -
always professional, polite, and resolves issues expeditiously. I've never felt unsupported or left hanging. I also appreciate that they don't make me feel incompetent :)
November 15, 2025
Unprompted review
Reply from ChemiCloud
Hi there,
Thank you for sharing such a wonderful review! We’re thrilled to hear that our support team stands out as one of the best you’ve experienced — and that you’ve always felt supported, respected, and never left waiting.
At a time when many companies rely heavily on AI chat bots, we’re committed to real, human support that listens, understands, and solves problems without judgment.
It means a lot to know that our approach has made your experience so positive. We’re here 24/7 whenever you need us.
Outstanding hosting & support
Chemicloud are an outstanding web hosting provider whose support is second to none.
After many years of trying other services, Chemicloud have set the bar so high, many others fail to come close. Highly recommend them.
December 1, 2025
Unprompted review
Reply from ChemiCloud
Hi Kim,
Thank you for such an amazing review! We’re thrilled to hear that, after trying many other services over the years, you’ve found our hosting and support to stand out so strongly. Our team works hard to deliver support that’s truly second to none: real, human help from people who care, and it means a lot to know that this has set the bar high for you. We truly appreciate the recommendation.
Advertisement
Quick and professional customer service.
I purchased hosting from Chemicloud recently and needed website migration, help with email, SMTP and Quick.cloud. The people there were very professional and courteous and quickly helped me out, even though my ticket was not high priority.
Unlike my previous hosting company, which charged $35 for migrating my second website, Chemicloud did the same for free. If I could get the same terms in 3 years and 2 months when my hosting expires, I will stay with Chemicloud - that is how pleased I am.
November 25, 2025
Unprompted review
Reply from ChemiCloud
Hi Aleksandar,
Thank you for taking the time to share your experience! It’s great to know the process felt smooth and that the free migration of your second site made a difference compared to your previous host.
We truly appreciate your trust, and we’ll continue working hard to make sure you’re just as pleased throughout your entire hosting term. We’re here 24/7 whenever you need us.
Prompt response
Prompt response, clear process, and friendly customer service.
November 25, 2025
Unprompted review
Reply from ChemiCloud
Hi Will,
Thank you for your feedback! We’re glad to hear you had a prompt, clear, and friendly experience with our team. We’ll keep being here 24/7 whenever you need us.
Excellent service and fast support!
I am very satisfied with ChemiCloud's service. Their support team is incredibly responsive and replies almost instantly. They are knowledgeable and handled my issue perfectly. Highly recommended!
November 28, 2025
Unprompted review
Reply from ChemiCloud
Hi Olivia,
Thank you for sharing your experience! We’re thrilled to hear you’re satisfied with our service and that our support team was able to respond quickly and resolve your issue so smoothly. We truly appreciate your recommendation and we’ll continue to be here 24/7 whenever you need us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.