I had my sky broadband and streaming puck set up today by Scott and his team, and they were absoloutely brilliant. The job was super quick and they were extremely polite. As a woman living alone, some... See more
Company replied
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Review summary
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Cameron the engineer who carried out installation was very informative and told me of the steps to take place and which order . Him climbing up to roof and placing a new line in from telegraph pole wa... See more
Company replied
My fibre install was a little more complex than others. All interactions with CityFibre were prompt, professional, and courteous. When bringing the fibre from the cabinet to the house, the work r... See more
Company replied
Two guys connected my broadband Wayne and Matt, they went above and beyond, I had been having trouble with my Sky connection, and to begin with it didn’t seem as if it would be possible to connect t... See more
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Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very easy to navigate the switch
Very easy to navigate the switch, the onboarding process was smooth.
Fast and efficient communications and a nice bunch of lads who explained everything very well and in simple terms. Mikal, the lead engineer was great.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
Friendly and knowledgeable engineers…
Friendly and knowledgeable engineers who didn’t leave until they were satisfied that some issues were resolved.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Fantastic cutomer service from…vodafone
Fantastic cutomer service from orderring to installation. Great communication
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Professional easy and quick service
Professional easy and quick service
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Excellent service good communication…
Excellent service good communication from the engineers. Quick clean job.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Engineer phoned to ask if they could…
Engineer phoned to ask if they could arrive early and worked extremely well and cleaned up before they left.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Vodaphone free service using City Fibre
Vodaphone offered this for free. City Fibre were efficient, reliable, respectful and courteous . The lads that did the transition did a marvellous job and discussed decisions with me at all stages.
July 14, 2026
Unprompted review
Reply from CityFibre
Hello Julie. Thank you for the positive review, we appreciate the feedback.
I was very impressed how efficient the…
I was very impressed how efficient the engineers were they were also very friendly and explained everything to me Thank you
July 15, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review.
very professional staff
The staff were very professional during installation, highlighting all work that was required to be done and completing it successfully.
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Andrew!
Polite
Polite, hardworking knowledgeable engineer. He did the installation properly. It was not rushed and everything was explained.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive feedback.
We arranged with our broadband provider…
We arranged with our broadband provider to switch to Fibre, the workers turned up at 8am and went through everything with us before starting work. They were polite and helpful answering our questions. They got straight to work and when they left us all was clean, tidy and working, they explained how it worked and helped us connect to the wifi. Very pleased
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Rosemary. We are grateful for the feedback.
Reply from CityFibre
Thank you for your positive review Mahmood!
The staff go out of their way to accomdate your requirements
When BT OPENREACH originally attempted the installation they refused to put it where I wanted, while CityFibre explained the reason that they could not drill a hole through a wall with wood paneling on the the other side as their scanners would not detect electric wiring or plumbing in those circumstances. They were happy for me to drill the required hole. Have a perfect installation as a result.
July 9, 2026
Unprompted review
Reply from CityFibre
Thank you for your feedback, we are grateful for the positive review!
I really appreciate the City Fibre…
I really appreciate the City Fibre Installer he was very efficient and was able to answer any question and ensured that all was ok. Very customer service friendly and helpful in guiding me accordingly.
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for the review, we appreciate the feedback.
Excellent experience
Wayne and his colleague were brilliant. They explained all my options in routing my new full fibre through my garden and into the house. They did an excellent job and completed it very quickly. Turned out to be a lot less stressful than I thought.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Dan, we appreciate the feedback.
Excellent service from Muhammad our…
Excellent service from Muhammad our installer. Friendly and professional
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review.
They've been spot on
They've been spot on, straight forward and very socialible with us all the way through.
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive feedback, we appreciate the review.
Brilliant service
Absolutely brilliant service friendly and professional
July 1, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review.
Reply from CityFibre
Thank you for your positive review!
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