Wayne and Matthew attended today my address to connect Fibre for Toob. They were very efficient and helpful. Walked me through different options where and how to fix the new box using existing h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service! So friendly and helpful. They were able to get us setup earlier than expected, which was absolutely perfect for us and we had Internet within 30 minutes of them leaving. Couldn't have... See more
Company replied
Had my sky fibre installed yesterday by Engineer Wayne, he was fantastic and so efficient. We was running late for the apointment buy he kindly waited for us thats going above and beyond. 2201756
I had my sky broadband and streaming puck set up today by Scott and his team, and they were absoloutely brilliant. The job was super quick and they were extremely polite. As a woman living alone, some... See more
Company replied
Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really appreciate the City Fibre…
I really appreciate the City Fibre Installer he was very efficient and was able to answer any question and ensured that all was ok. Very customer service friendly and helpful in guiding me accordingly.
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for the review, we appreciate the feedback.
Excellent experience
Wayne and his colleague were brilliant. They explained all my options in routing my new full fibre through my garden and into the house. They did an excellent job and completed it very quickly. Turned out to be a lot less stressful than I thought.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Dan, we appreciate the feedback.
Excellent service from Muhammad our…
Excellent service from Muhammad our installer. Friendly and professional
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review.
They've been spot on
They've been spot on, straight forward and very socialible with us all the way through.
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive feedback, we appreciate the review.
Brilliant service
Absolutely brilliant service friendly and professional
July 1, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review.
Reply from CityFibre
Thank you for your positive review!
Friendly polite and quick service
Friendly polite and quick service. Reliable connection and service.
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you Lorraine for your positive feedback
Engineers were friendly and experienced…
Engineers were friendly and experienced and did the job properly and quickly.
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Rebecca!
Amazing service
Amazing service! So friendly and helpful. They were able to get us setup earlier than expected, which was absolutely perfect for us and we had Internet within 30 minutes of them leaving. Couldn't have gone smoother and I'd highly recommend them every time.
July 13, 2026
Unprompted review
Reply from CityFibre
Hello Claire. Thank you for your review. We appreciate the positive feedback.
Reply from CityFibre
Thank you for your positive review!
Tony was great
Tony was great. Arrived on time, very tidy, kept me informed and set everything back up that needed connected
July 10, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Mary.
CityFibre cable installation caused damage to driveway.
When the contractor laid the CityFibre cable, the installation was next to the existing County Broadband system (Neither of which I intend to use as I am connected to fibre broadband delivered via an overhead cable).
The CityFibre installation also breached the County Broadband installation leaving a gaping hole in the pavement (photo attached). I require CityFibre to repair the pavement to avoid injury.
July 10, 2026
Unprompted review
Reply from CityFibre
Hello Roy T
We are sorry to hear that you've not had a positive experience with us.
We have sent you an email via Trust Pilot to request further information.
Once we have this information from you, we'll investigate this for you.
Matthew and wayne from northampton very…
Matthew and wayne from northampton very happy with the service and tidyness and a very professional job
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Linda!
On time installation
The engineer came in time, suggested the best place to keep the router and installed the firebox efficiently.
July 10, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
All went smoothly
All went smoothly. Had the date. Good communication throughout. Highly recommend.. even in the 30c heat they got the job done
July 10, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Emma!
Reply from CityFibre
Thank you for the positive review Susan!
Reply from CityFibre
Thank you for the positive review.
Ingener was very helpful and find the…
Ingener was very helpful and find the salvation in non-standard situation. Thank you very much.
July 10, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Excellent service
July 10, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Very happy with the service
Very happy with the service. Straightforward and efficient process with friendly and professional engineers! 10/10
July 9, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Suzie!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.